35/44
Moreover, we cannot accept any warranty for devices whose serial number is falsified,
altered or removed. A warranty claim shall also expire if parts are integrated in the device,
which are not approved by ROWI GmbH.
Claims extending beyond the free fault rectification, e.g. damage compensation claims, are
not covered by the scope of the warranty.
5.2 Processing
If problems occur during operation of your ROWI product, please proceed as follows:
1. Read the operating instructions
Most malfunctions are caused by incorrect operation. Therefore first consult the
operating instructions in the event of a malfunction. Chapter 4.2 contains corresponding
information on troubleshooting.
2.
Service
Form T o
make the service processing easier,
please carefully fill out the service form enclosed
with the product before contacting the ROWI Service Centre. This means you have all
requisite information within convenient access.
3.
Contact
by
phone
Contact the ROWI Swiss representation Team by calling:
+41 (52) 23 50 440
Most problems can be remedied as part of the competent, technical advice from our
Service Team. If this is not possible, the further procedure is outlined here.
4. If an inspection repair by the ROWI Service Centre is necessary, proceed as
follows:
P
Pack device
Pack the device in the original packaging. Make sure that it is adequately padded
and protected against knocks. Transport damage is not covered within the scope of
warranty.
P
Include purchase receipt
Always provide the receipt as proof of purchase. The service performance can only be
handled within the framework of the warranty if the purchase receipt is provided.
P
Attach Service Form
Attach the filled out Service Form so it is clearly visible on the outside of the transport
packaging.
GB
