50
FAULT IDENTIFICATION FORM (RMA)
�
�
To:
ROVER INSTRUMENTS SERVICE DEPARTMENT • Fax: +39.030.9906894
E
-mail:
[email protected] • Subje
ct:
FAULT Identification Form
PLEASE FILL IN ALL AREAS. CUSTOMER INFORMATION:
• Date ................................. Company: ............................................................................................................
• Name and surname of the holder
*
: .............................................................................................................
• Company address
*
: .....................................................................................................................................
City
*
: .......................................................................................................................ZIP code
*
: ....................
• Address delivery/pickup, a subsidiary of
*
: ..................................................................................................
City
*
: .......................................................................................................................ZIP code
*
: ....................
• VAT
*
: ..............................................................................................................................................................
• Tax code
*
: .....................................................................................................................................................
• Telephone: ......................................................................................................................................................
• E-mail
*
: ...........................................................................................................................................................
• Reference person: .........................................................................................................................................
• Bank support
*
: ...............................................................................................................................................
• IBAN code
*
: ...................................................................................................................................................
* Fields NOT required for official ROVER dealers (required for any end customer).
N.B. Please enter the TAX CODE even if it the same as your VAT number. In the case of sole proprietorship,
please communicate the name and surname of the owner.
METER INFORMATION:
• Meter Model: ..................................................................................................................................................
• Purchase date: ...............................................................................................................................................
• Copy and invoice number (if under warranty): ...........................................................................................
• Bought from: ...................................................................................................................................................
• Software Version (SW): .....................................................................................................................
(optional)
• Hardware Version (HW): ...................................................................................................................
(optional)
• Serial Number (S.NO): ....................................................................................................................................
NOTE:
the information relevant to: model, serial number, firmware/hardware version are shown on the first display
after you switch on (start up), or on the meter’s information display in the configuration menu. If the meter does
not switch on, you can find the meter’s serial number on the label placed on the back of the meter.
DETAILED and ACCURATE DESCRIPTION OF FAULT:
Please describe and attach the fault, especially if OCCASIONAL, or if it occurs ONLY under certain conditions:
for example “cool instrument” or “warm instrument”, after no. minutes of operation, etc.
We suggest you provide photographs of the damaged parts or attach a movie that shows the problem on the display.
If descriptions of the fault are incomplete and we are unable to reproduce the fault in our laboratories, we may have
to resend you the instrument unrepaired.
.............................................................................................................................................................
.........................................................................................................................................................
.........................................................................................................................................................
.........................................................................................................................................................
.........................................................................................................................................................
.........................................................................................................................................................
(*) add lines if more space is needed for your description.
TIMING OF REPAIRS: The applicable Repair times are 10 working days (barring unforeseen circumstances).
WARRANTY REPAIRS: Repairs are guaranteed for 3 months on the same intervention.
DO NOT SEND ROVER YOUR INSTRUMENT
UNTIL YOU HAVE REQUESTED AND RECEIVED OUR “RMA” AND BAR CODE,
WITH SHIPMENT INSTRUCTIONS, OTHERWISE THE INSTRUMENT
WILL BE REJECTED ON ARRIVAL AT ROVER.
To receive information regarding the status of your authorization, write to: [email protected] quoting your “RMA” number
