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Murky and cloudy water can just mean you need a filter change; it can also be because the particles in the water are too small
for the filter to catch so using a flocculent will combine these particles together thus ensuring they are caught up in the filter
(multifunction sanitiser tablets will have this built in). It could be as a result of there being too much ‘combined chlorine’ in the
water, this is when the chlorine/bromine particles have ‘combined’ with bacteria particles. It is recommended a drain down and
refill of your spa water. If you have a Scuba digital tester you can test the combined chlorine using the DPD 3 tablets.
It may also be because your ph. is too high which means your sanitiser is not working efficiently. Too much of your chosen
sanitiser can again cause this issue. If you find your test strips are reading there is no or very low levels of sanitiser but you know
there is plenty in the water it is likely the sanitiser is bleaching out the test strips giving you a negative result. It is worth bringing
a fresh sample of your water into us so we can test it for you.
Green water indicates an algae build up, before it gets too serious using an algaecide will rid you of this issue or an algae
inhibitor will prevent it from happening at all, it is advised to use and algae inhibitor only if you find you are having these
problems in the first place. Don’t use chemicals unnecessarily.
If your water begins to smell at any point it is advised to shock it immediately unless you have had the water in the RotoSpa for
a prolonged amount of time, at which point it is advised you drain down the spa and refill with fresh. An unpleasant smell can
come from water that has been sat without circulation for a long period of time or water that has not been sanitised in a while,
it is important to always have your RotoSpa in auto mode so the water can flow and filtrate.
Settlement of sediment at the bottom of your RotoSpa can indicate a high calcium level in your water, mainly found in hard
water areas. For this you can use a pre-filter attachment for your hosepipe which will filter the water before it enters your
RotoSpa. This will reduce the amount of calcium deposited within the hot tub. Very much like washing machines and kettles
your RotoSpa’s components (pump/heater/pipes etc.) can be at risk of calcium build up and can seriously reduce its
performance. It is important to enquire about the right chemicals for your water supply.
If you appear to have any problems with your water not listed above, please call us and we will help you get the right advice to
sort the problem.
Water Change/drain down
If kept clean and well balanced your water can last up to 4 months before needing to be changed. To drain the water, you will
need to attach a hose to the drain valve, this is located on the bottom edge of the RotoSpa (see page 8), you will then need to
place the end of the hose in the area you wish the water to drain to. Please note your water from your RotoSpa is dangerous to
the environment and wildlife, do not allow water to drain anywhere but into a manmade drain. To release the flow of water,
twist the body of the drain valve anti clockwise as much as it will allow and pull towards you. Once drained you can then refill
with fresh water by inserting the hosepipe into the filter housing. It is important it is done this way to prevent any air locks
forming within the pipework. If you wish to leave your RotoSpa drained for a prolonged amount of time i.e. winter or of you are
going on holiday, it is important you make sure there is as little water left in the pipework, pump and heater as possible, if too
much water is left inside and it freezes it can cause damage to said components and void warranty. Alternatively, you can
purchase a submersible pump which will reduce the time it takes to empty your hot tub, these are available at Sutton Pools and
Spas. Any water left within the RotoSpa will become stagnant when left for a prolonged period of time so it is important when
you choose to refill your hot tub you add some shock to the water allow to work for 24 hours, drain the water and then fill as
you normally would. To ensure all water is removed from the pipework and components we recommend one of our fully
qualified RotoSpa engineers decommissions your spa through our winterisation service package. Please call for further
information.
General cleaning of your hot tub
Every now and again you may find the surface of your RotoSpa needs a clean, you can purchase a specially formulated solution
from Sutton Pools and Spas which will work effectively without jeopardising the quality of the shell.
