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Service Information
DAC-8013A User Manual (Iss. 01)
Warranty and Repair Policy
The RossGear DAC-8013A is warranted to be free of any defect with respect to performance, quality,
reliability, and workmanship for a period of FIVE (5) years from the date of shipment from our
factory. In the event that your DAC-8013A proves to be defective in any way during this warranty
period, Ross Video Limited reserves the right to repair or replace this piece of equipment with a unit
of equal or superior performance characteristics.
Should you find that this DAC-8013A has failed after your warranty period has expired, we will repair
your defective product should suitable replacement components be available. You, the owner, will
bear any labor and/or part costs incurred in the repair or refurbishment of said equipment beyond the
FIVE (5) year warranty period.
In no event shall Ross Video Limited be liable for direct, indirect, special, incidental, or consequential
damages (including loss of profits) incurred by the use of this product. Implied warranties are
expressly limited to the duration of this warranty.
This DAC-8013A User Manual provides all pertinent information for the safe installation and
operation of your Product. Ross Video policy dictates that all repairs to the DAC-8013A are to be
conducted only by an authorized Ross Video Limited factory representative. Therefore, any
unauthorized attempt to repair this product, by anyone other than an authorized Ross Video Limited
factory representative, will automatically void the warranty. Please contact Ross Video Technical
Support for more information.
In Case of Problems
Should any problem arise with your DAC-8013A, please contact the Ross Video Technical Support
Department. (Contact information is supplied at the end of this publication.)
A Return Material Authorization number (RMA) will be issued to you, as well as specific shipping
instructions, should you wish our factory to repair your DAC-8013A. If required, a temporary
replacement module will be made available at a nominal charge. Any shipping costs incurred will be
the responsibility of you, the customer. All products shipped to you from Ross Video Limited will be
shipped collect.
The Ross Video Technical Support Department will continue to provide advice on any product
manufactured by Ross Video Limited, beyond the warranty period without charge, for the life of the
equipment.