WOODEN HEATER
RHWH-14001/RHWH-14002
User Manual
9
BASIC TROUBLESHOOTING
FREQUENTLY ASKED QUESTIONS
If the heater will not operate, please check the following before seeking repair advice:
1. Check if the power cord is plugged into an electrical outlet, if not, plug in.
2. Check if electricity to the main power switch (in the back) is working.
3. Check to see if the battery on the remote is installed correctly.
Please review these frequently asked questions on the next few pages prior to using your heater.
Q. My heater emits a strange odor when I first open the box and when I turn the heater on for the first time.
Why is this happening?
A. This is normal.This heater is treated with a special heat safe/resistant coating.This odor will sometimes be present
when the box is opened.When the coating is exposed to heat, it produces this particular odor during the first few
hours of operation.This will dissipate after the break-in period.If you are sensitive to odors, you may want to pre-
burn the unit in a garage with the door open until the initial odor dissipates.
Q. If my heater runs on approximately 1,500 watts, how many BTUs is that? Is that a lot of heat?
A. At 1,500 watts, your heater will produce approximately 5,100 BTUs.This heater is intended to be used as
supplemental heat in areas most needed.It may take several minutes to several hours to heat your area,
depending on various factors.
Q. Can the heating elements be replaced?
A. Replacement heating elements can be obtained from the manufacturer.All parts may be purchased through the
manufacturer if your product is out of warranty.If you feel that the elements are definitely faulty right out of the box,
contact technical support.A representative can then direct you to the next step.
Q. Once I plug the unit in and turn it on, how long will it take to heat my room?
A. The heating process in the heater begins immediately upon powering on and setting the desired temperature
above the ambient temperature.A noticeable change in the ambient temperature of the room will vary due to
variables such as the location of the heater (in the home), floor plan and size of the room, how well the room
is insulated, how many doors/windows, how much bare concrete (acts as a heat sink with any type of heating), the
opening and closing of an exterior door, long hallways, high ceilings, etc.Customers with smaller rooms
experience quick heat changes.Rooms with larger and open floor plans can expect up to 24 hours to completely
heat up.
Q. I do not have a grounded outlet. Can I use a 2-prong power strip, or remove the ground prong from the
cord?
A. NO! If you do not have a grounded outlet, contact a certified electrician for advice.Removing or altering any part
of the heater’s original design or intent (including the power cord) will void the warranty and make you liable for
any unexpected or hazardous results.
Q. How does the ECO setting work?
A. The ECO mode on your heater is a program that attempts to keep the temperature strictly at a “warm”
68° F.This also helps with efficiency, as it is programmed to 1) Increase the wattage used to 1500W if the
temperature drops below 64.4°F 2) Gradually reduce the wattage used as it approaches 66.2° F and 3) Stop
heating when 68° F is achieved.This is considered an Economical function, since in the ECO setting, the heater is
almost never running at the maximum watts.
NOTE :
For the heater to function properly, the desired temperature on the heater must be set a few degrees higher
than the temperature in the room. If the seems to not be heating, increase the desired temperature on the heater to
engage the heat elements.
