24
Requesting Assistance or
Service
Before calling for assistance or service, please check “Troubleshooting” on pages 22-23. It
may save you the cost of a service call. If you still need help, follow the instructions below.
1. If you need assistance
*
…
Call our toll-free number. Dial toll-free from
anywhere in the U.S.A.:
1-800-44-ROPER
1-800-447-6737
and talk with one of our
trained consultants. The
consultant can instruct you in how to obtain
satisfactory operation from your appliance
or, if service is necessary, recommend a
qualified service company in your area.
If you prefer, write to:
Roper Brand Home Appliances
Consumer Assistance Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in
your correspondence.
2. If you need service
*
…
Contact the dealer from whom you purchased
the appliance or the authorized
servicer in your area. For help
finding an authorized servicer in
your area, call our toll-free tele-
phone number in Step 1.
*
When asking for help or service:
Please provide a detailed description of the problem, your appliance’s complete model
and serial numbers, and the purchase date. (See page 2.) This information will help us
respond properly to your request.
3. If you need FSP
®
replacement parts …
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this
symbol of quality whenever you need a
replacement part for your ROPER
®
appli-
ance. FSP replacement parts will fit right and
work right, because they are made to the
same exacting specifications used to build
every new ROPER appliance.
To locate FSP replacement parts in your
area, refer to Step 2 or call our toll-free
number in Step 1.
4. If you are not satisfied
with how the problem
was solved …
•
Contact the Major Appliance Consumer
Action Program (MACAP). MACAP is a
group of independent consumer experts
that voices consumer views at the highest
levels of the major appliance industry.
•
Contact MACAP only when the dealer,
authorized servicer, and Whirlpool have
failed to resolve your problem.
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
•
MACAP will in turn inform us of your action.
SERVICE
