www.
roodog
.co.uk | 17
16 | www.
roodog
.co.uk
Troubleshooting
Problem
Possible Causes
Solution
Power on but motor not
working:
›
Motor not connected correctly.
›
Rotation disc damaged or not close enough to
sensor.
›
Brake lever is pulled in triggering the cut off sensor.
›
Loose connection or controller fault.
›
Check connection plug is pushed
together fully.
›
Clean and push closer if needed.
Contact dealer if damaged.
›
Make sure both brake levers are fully out
not triggering the sensor.
›
Contact your dealer.
No Power at all:
›
Uncharged or dead battery.
›
Key not turned on.
›
Faulty switch or loose connection somewhere. i.e
the LCD display.
›
Faulty controller.
›
Recharge the battery and try again. If
problem remains then contact your
dealer.
›
Check the key is on position
›
Check the connections of the LCD
display, the motor and the battery.
›
Contact your dealer.
Traveling shorter distances per
charge than rated:
›
Hill climbing, frequent stop/starting, head wind or
heavy load, excessive use of throttle.
›
Tyre pressures too low.
›
Battery under charged or faulty charger.
›
Battery capacity loss or damage.
›
Use 1.1 pedal assist and pedal harder.
Reduce the use of throttle and lighten
the load when ever possible.
›
Inflate tyre to correct amount indicated
on tyre sidewall.
›
Charge the battery or contact dealer.
›
Contact dealer to inspect.
Warranty:
Requirements for warranty:
›
Bike
warranty must be registered
to benefit from
extended
2-year warranty
›
Please
retain your receipt
as proof of purchase as this is your
1-year warranty
and warranty will start from the date of
purchase.
›
Warranty is
nontransferable
and only applies to original
owner.
›
Warranty covers – main bike frame, front forks, mud guards,
wheel rims, gears, bearings, motor casing and hub motor, LCD
controller display, brakes (excluding brake pads), battery and
charger
Items covered by 2 year warranty:
›
Battery (provided cared for in conjunction with battery care
instructions)
›
Motor casing & hub motor
›
Bike frame
All other parts covered by the warranty are guaranteed
for a period of 12 months.
Exclusions from warranty:
›
When subject to neglect or misuse or resulting in damage due
to an accident.
›
Poor maintenance or modifications that no longer complies
with regulations or original technical specifications.
›
Damage due to external causes such as left out in heavy rain, or
long-term weathering causing rust and decay etc.
›
The bike is put up for hire.
›
The Battery is used incorrectly or tampered with (warranty seal
is broken). This also applies to charging. (always use the charger
provided by the manufacturer)
›
Battery is not cared for in conjunction with the battery care
instructions provided
Items not covered:
Brake pads, tyres, lights and cables or anything else that can be seen as consumables. These parts can however be purchased
from RooDog Ltd or from your local retailer/bike shop.
To register your warranty please go to:
https://www.roodog.co.uk/warranty-registration-form/
