EN-38
Troubleshooting
Refer to the symptoms and solutions listed below before sending the camera for repairs.
If the problem persists, contact your local reseller or service center.
Symptom
Cause
Solutions / Corrective Actions
The power does not come
on.
The battery is not inserted.
Insert the battery correctly.
The battery is exhausted.
Recharge the battery.
The battery runs out quickly. The battery is not fully charged.
The battery is not used for an
extended period of time after
being charged.
Fully charge the battery and
discharge it for at least one complete
cycle before use to maximize its
performance and lifetime.
The battery or camera feels
warm.
Long period of continuous use of
the camera or the flash.
Even if I press the shutter
button, the camera does not
take a picture.
The shutter button is not pressed all
the way down.
Press the shutter button all the
way down.
The memory card does not have
any free capacity.
Insert a new memory card, or
delete unwanted files.
The flash is charging.
Wait until the status LED is off.
The memory card is
write-protected.
Remove the write-protection.
Images do not appear on the
LCD monitor.
LCD monitor is dark.
Adjust the brightness of the
LCD monitor in the menu.
Although it is set to auto
focus, it does not focus.
The lens is dirty.
Wipe clean with a soft, dry cloth or
lens paper.
The distance to the subject is
smaller than the effective range.
Get your subject within the effective
focus range.
The contents on the memory
card cannot be played back.
You played back a memory card that
was not formatted by this camera.
Insert a memory card that was
formatted on this camera.
Files cannot be deleted.
The file is protected.
Cancel protection.
The memory card is write-protected. Remove the write-protection.
Even when the camera’s
buttons are pressed, it does
not operate.
The battery is running low.
Recharge the battery.
The date and time are
wrong.
The correct date and time is not set. Set the correct date and time.
Cannot download images.
The free space on the hard disk in
your computer may be insufficient.
Check whether the hard disk has
space for running Windows, and
if the drive for loading image files
has a capacity at least that of the
memory card inserted in the camera.
No power supply.
Use an AC power adapter.
Recharge the battery.
