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Roland Duo-Capture UA-11, Owner'S Manual

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Roland Duo-Capture UA-11 Owner'S Manual Download Page 20

20

Troubleshooting

Problem

Confirmation

Resolution

Numeral such 

as “2-” appears 

at beginning 

of device name 

(Windows)

Did you connect the DUO-CAPTURE to 

a different USB connector than the one 

you used when installing the driver?

If you connect the DUO-CAPTURE to a different USB 

connector than the one you used when installing 

the driver, a numeral may appear with the device 

name.
To have the device name appear without the 

numeral, connect the DUO-CAPTURE to the same 

USB connector used during installation, or reinstall 

the driver (p. 29).

Using the DUO-CAPTURE

Problem

Confirmation

Resolution

Cannot select or 

use DUO-CAPTURE 

device

Is the driver installed?

Install the driver (p. 9).

Is the DUO-CAPTURE’s USB indicator off?

Make sure that the DUO-CAPTURE is connected to 

the computer correctly.
If the problem is not resolved, reinstall the driver 

(p. 29).

Is the DUO-CAPTURE’s device name 

displayed?

Exit all programs that are using the DUO-CAPTURE, 

disconnect the DUO-CAPTURE’s USB cable, and 

then reconnect it.
If the problem is not resolved, reinstall the driver 

(p. 29).

Did the computer enter standby 

(suspend) mode, hibernate mode, or 

sleep mode while the DUO-CAPTURE 

was connected?

Exit all programs that are using the DUO-CAPTURE, 

disconnect the DUO-CAPTURE’s USB cable, and 

then reconnect it.
If the problem is not resolved, restart the computer.

Did you disconnect and reconnect the 

USB cable while using the DUO-

CAPTURE?

Exit all programs that are using the DUO-CAPTURE, 

disconnect the DUO-CAPTURE’s USB cable, and 

then reconnect it.
If the problem is not resolved, restart the computer.

Was the DUO-CAPTURE connected to 

the computer while the computer was 

starting up?

Connect the DUO-CAPTURE after the computer has 

started up.
(With some computers, the DUO-CAPTURE cannot 

be used if it is connected to the computer while the 

computer is starting up.)

Cannot change 

driver settings 

(Windows 8/

Windows 7)

Is the monitoring function of Windows 

turned on?

Turn off the monitoring function (p. 28).

Summary of Contents for Duo-Capture UA-11

Page 1: ...For the following languages a PDF version of the Owner s Manual can be found on the CD ROM Deutsch Français Italiano Español Português Nederlands ...

Page 2: ...ve gained a good grasp of every feature provided by your new unit this Owner s Manual should be read in its entirety The manual should be saved and kept on hand as a convenient reference Copyright 2011 ROLAND CORPORATION All rights reserved No part of this publication may be reproduced in any form without the written permission of ROLAND CORPORATION Roland is a registered trademark of Roland Corpo...

Page 3: ... authorized Roland distributor as listed on the Information page Never install the unit in any of the following locations Subject to temperature extremes e g direct sunlight in an enclosed vehicle near a heating duct on top of heat generating equipment or are Damp e g baths washrooms on wet floors or are Exposed to steam or smoke or are Subject to salt exposure or are Humid or are Exposed to rain ...

Page 4: ...y a CD ROM disc on a conventional audio CD player The resulting sound may be of a level that could cause permanent hearing loss Damage to speakers or other system components may result Try to prevent cords and cables from becoming entangled Also all cords and cables should be placed so they are out of the reach of children Never climb on top of nor place heavy objects on the unit Disconnect all co...

Page 5: ... dry cloth Never use benzine thinners alcohol or solvents of any kind to avoid the possibility of discoloration and or deformation Additional Precautions Use a reasonable amount of care when using the unit s buttons sliders or other controls and when using its jacks and connectors Rough handling can lead to malfunctions When connecting disconnecting all cables grasp the connector itself never pull...

Page 6: ...7 Using the DUO CAPTURE with an iPad 17 Troubleshooting 19 Driver Installation 19 Using the DUO CAPTURE 20 Changing Computer Settings to Avoid Problems 24 Driver Signing Options Setting Windows XP 24 Power Management Settings 24 System Performance Settings Windows 25 Setting the System Volume 27 Voice Communication Software Settings Windows 8 Windows 7 28 Monitoring Function Settings Windows 8 Win...

Page 7: ... detected the DUO CAPTURE 3 OUTPUT VOLUME slider Adjusts the volume of the audio signal that is output to the PHONES jack 4 SAMPLE RATE switch 44 1k The DUO CAPTURE will record and play back at a sample rate of 44 1 kHz 48k The DUO CAPTURE will record and play back at a sample rate of 48 kHz 5 EXT switch TAB For connecting an iPad Refer to Using the DUO CAPTURE with an iPad p 17 Driver installatio...

Page 8: ...ompatible software AUTO ON The input audio signal is output directly OFF AUTO The input audio signal is not output directly Note that when ASIO compatible software is used the input audio signal may be output directly according to the ASIO Direct Monitor setting Hi Z button Changes the impedance of the MIC GUITAR jack p 16 ON Select ON when a guitar is connected OFF Select OFF when a dynamic micro...

Page 9: ...ter with a user account that has administrator privileges Windows 8 Switch to the Desktop 2 Exit all applications that are running 3 Insert the included CD ROM into the CD ROM drive 4 Double click the following file on the included CD ROM and start the installer Operating System File Windows Setup in the Driver folder Mac OS X DuoCapture_USBDriver in the Driver folder Refer to the Roland website f...

Page 10: ...on Change the settings as described in Driver Signing Options Setting Windows XP p 24 and try installing again 8 When Ready to install the driver appears connect the DUO CAPTURE to the computer using a USB cable Turn down the volume on any peripheral devices before connecting the USB cable It may take several minutes for the driver to be installed Windows 8 Windows 7 Windows Vista If other message...

Page 11: ...ou cannot select the DUO CAPTURE refer to Using the DUO CAPTURE p 20 If the DUO CAPTURE is selected as the output device the computer s audio alerts will be played using the DUO CAPTURE they will not be heard from the computer s speakers To open the Control Panel Windows 8 1 On the Start screen click the Desktop 2 Move the mouse pointer to the upper right or lower right corner of the screen to dis...

Page 12: ...ck Close to close the DUO CAPTURE Driver Setup dialog box If the Change System Settings dialog box appears click Yes to restart Windows 14 Open the Control Panel click Sounds Speech and Audio Devices and then click Sounds and Audio Devices If you have selected Classic view double click Sounds and Audio Devices 15 Click the Audio tab and select OUT DUO CAPTURE in the Sound playback area 16 Click OK...

Page 13: ...tion destination appears select the startup disk and click Continue 7 When the installation type appears click Install or Upgrade 8 Click Continue Installation in the next screen 9 When the installation has finished click Restart to restart the computer It may take some time for the computer to restart 10 After the computer restarts connect the DUO CAPTURE to the computer using a USB cable Turn do...

Page 14: ...depending on your computer environment If different software starts play the sample file as described in the owner s manual for the software you are using 4 Adjust the volume Use the DUO CAPTURE s OUTPUT VOLUME slider to adjust the volume If the sample file can be heard the computer and DUO CAPTURE are connected properly and the driver has been successfully installed If you cannot hear the sample ...

Page 15: ...uter while the software is running After exiting the software disconnect the DUO CAPTURE Select the DUO CAPTURE for the software s audio device setting The DUO CAPTURE will not operate in the Mac OS X Classic environment Use the DUO CAPTURE when the Classic environment is not running Playing Back Audio Software s Audio Output Device DUO CAPTURE Set to match the software s sample rate setting DUO C...

Page 16: ...Microphone OFF HI Guitar ON LO Cassette deck Turntable Either ON or OFF is acceptable LO Note When recording a musical instrument such as a guitar we recommend turning on the input monitor p 8 You can listen to the instrument s output directly without passing the audio signal through the computer When the input monitor is turned off the instrument s audio signal passes through the computer therefo...

Page 17: ...river in your computer Using the DUO CAPTURE with a Computer 2 1 Bottom panel Rear panel 1 Set the DUO CAPTURE s COMPUTER TAB switch to the COMPUTER position 2 Connect the DUO CAPTURE to the computer MEMO If you want to connect the DUO CAPTURE to a computer in which the USB driver has not been installed disconnect the DUO CAPTURE s USB cable from the computer and install the USB driver in the comp...

Page 18: ...anel 1 2 Apple iPad Camera Connection Kit Camera Connector AC adaptor included with the USB hub 4 USB hub that works with a connected power supply commercially available 3 1 Power up your USB hub connect the AC adaptor to the USB hub 2 Connect the USB hub to the iPad using the Camera Connector of the Apple iPad Camera Connection Kit 3 Set the DUO CAPTURE s COMPUTER TAB switch to the TAB position 4...

Page 19: ...antivirus programs running Be sure to exit all other programs before installation Warning or error appears during installation Windows In the Device Manager do you see Other device Unknown device or a device for which or x is displayed Reinstall the DUO CAPTURE driver p 29 Installer does not exit Is your computer running on battery power Connect the power cord to the computer Other than a mouse an...

Page 20: ...layed Exit all programs that are using the DUO CAPTURE disconnect the DUO CAPTURE s USB cable and then reconnect it If the problem is not resolved reinstall the driver p 29 Did the computer enter standby suspend mode hibernate mode or sleep mode while the DUO CAPTURE was connected Exit all programs that are using the DUO CAPTURE disconnect the DUO CAPTURE s USB cable and then reconnect it If the p...

Page 21: ... DUO CAPTURE was connected Exit all programs that are using the DUO CAPTURE disconnect the DUO CAPTURE s USB cable and then reconnect it If the problem is not resolved restart the computer Did you disconnect and reconnect the USB cable while using the DUO CAPTURE Exit all programs that are using the DUO CAPTURE disconnect the DUO CAPTURE s USB cable and then reconnect it If the problem is not reso...

Page 22: ...APTURE s sample rate setting After changing the DUO CAPTURE s sample rate exit all programs that are using the DUO CAPTURE disconnect the DUO CAPTURE s USB cable and then reconnect it Noise heard when playing guitar Does the noise decrease when the guitar s volume is turned down Move away from the computer Recorded sound is too quiet Is the input level raised Use the INPUT VOLUME slider to increas...

Page 23: ...Is the system software up to date Run Windows Update or Microsoft Update and make sure the system software is up to date Have you used Mac OS X Software Update Run Software Update and make sure the system software is up to date Are the drivers for the computer s internal chipset and graphics card up to date Update to the latest drivers Are the drivers for the computer s LAN hardware wired and wire...

Page 24: ...tem Properties dialog box 5 Install the driver as described in Driver Installation p 9 When you have completed the installation return the Driver Signing Options setting to its original setting Power Management Settings If the sound is interrupted during a performance or if sounds are missing you may be able to resolve the problem by changing the computer s power management settings Windows 8 Wind...

Page 25: ... selected Classic view double click Power Options 2 Click the Power Schemes tab and set the Power schemes to Always On 3 Click OK to close the Power Options Properties window Mac OS X This setting is not available on certain versions of Mac OS X 1 Open System Preferences and click Energy Saver 2 Click Options 3 Set Processor Performance to Highest System Performance Settings Windows You may be abl...

Page 26: ...list of tasks shown at the left click Advanced System Settings 3 A User Account Control dialog box will appear click Continue If you re asked to enter an administrator password log on to the computer with a user account that has administrator privileges and make the setting again 4 Click Performance Settings and click the Advanced tab 5 Choose Background services and click OK 6 Click OK to close S...

Page 27: ... CAPTURE s OUT from the Device menu and adjust the volume If the Mute button is set to On click the Mute button to set it to Off Windows XP 1 Open the Control Panel click Sounds Speech and Audio Devices and then click Sounds and Audio Devices If you have selected Classic view double click Sounds and Audio Devices 2 Click the Audio tab 3 In the Sound playback area make sure that OUT DUO CAPTURE is ...

Page 28: ...s communications activity to Do nothing 3 Click OK to close the Sound window Monitoring Function Settings Windows 8 Windows 7 If the monitoring function of Windows is enabled the input sound may be doubled each sound is repeated or feedback may be heard Use the following procedure to disable the monitoring function of Windows 1 Open the Control Panel click Hardware and Sound and then click Sound I...

Page 29: ...rt up the computer without the DUO CAPTURE connected Disconnect all USB cables other than those for a USB keyboard and or USB mouse if used 2 Log on to the computer with a user account that has administrator privileges 3 Insert the included CD ROM into the computer s CD ROM drive 4 Double click the Uninstal icon in Driver folder on the included CD ROM 5 When a confirmation screen regarding user ac...

Page 30: ...n dialog box or the message Uninstaller requires that you type your password will appear Enter the password and click OK 7 When Uninstallation is completed appears click Restart and restart the computer It may take some time for the computer to restart Advanced Driver Settings You can set the input and output audio buffer size and ASIO related settings Windows When using Windows 8 Windows 7 driver...

Page 31: ...oftware you are using the buffer size displayed here may differ from the actual buffer size For details about setting the buffer size refer to the documentation for the software you are using 3 Use Smaller ASIO Buffer Size You can decrease the buffer size that can be set in the ASIO compatible software by selecting this check box Select the check box when playing a software synthesizer in real tim...

Page 32: ...s out Recording Margin If audio drops out or if noise is heard even if you have adjusted the buffer size setting in the software and adjusted the Audio Buffer Size as explained above increase the recording margin setting Recording Timing Adjust this setting if the recorded audio data is not in time If the audio software is running the new setting will not be applied immediately when Apply is click...

Page 33: ...Line input 10 dBu Guitar input 25 dBu Microphone input 45 dBu Interface USB Controllers INPUT VOLUME slider OUTPUT VOLUME slider INPUT GAIN button Hi Z button INPUT MONITOR button SAMPLE RATE switch Indicators PEAK indicator USB indicator Connectors LINE IN jack Stereo miniature phone type MIC GUITAR jack 1 4 inch phone type PHONES jack Stereo 1 4 inch type PHONES LINE OUT jack Stereo miniature ph...

Page 34: ...34 For EU Countries For China ...

Page 35: ...and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies ...

Page 36: ... 5 1 0 0 0 1 7 8 6 1 0 4 ...

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