14
15
THE BASICS
TIP:
To avoid false alarms, use the appropriate arm mode (Arm Stay, Arm Away, Arm Night) and an easy-to-remember access code. If
you forget any non-master access codes, go to the Web Control Centre at
smarthome.rogers.com
. Once signed in, go to the
SECURITY menu tab and click on KEY PAD CODES in the drop down menu. Click on SHOW and enter your master access code.
DURESS/SILENT ALARM
The duress/silent alarm disarms your system while simultaneously sending a hidden distress message to the Central Monitoring Station.
Emergency services will immediately be dispatched to your home. The duress/silent alarm should only be used in situations where
you are being forced, against your will, to disarm your system.
Activating your Duress/Silent Alarm
To enable your duress/silent alarm from the Touchpad:
• Tap
SETTINGS
and enter your master access code
• Tap
SECURITY
• Tap
MANAGE KEYPAD CODES
• Tap
EDIT
which is found next to the entry for Duress/Silent Alarm
• Tap
ENABLE DURESS CODE
• Enter the new duress/silent alarm code ,then re-enter the new duress/silent alarm code
• Tap
SAVE
Note
–
1)
Your duress/silent alarm is not enabled during the installation
.
2)
If you did not subscribe to the 24 x 7 Central Monitoring feature, the
Panic/Duress feature is not available. Pushing the Panic button will not contact the monitoring center or the authorities. If you need to contact the
authorities, please dial 9-1-1.
3)
To have Smart Home Monitoring send an email/text if there is an alarm, or event, you must set up rules in the Web
Control Centre. Authorities will only be notifi ed if you subscribe to the 24 x 7 Central Monitoring feature. If you don’t subscribe to the 24 x 7 Central
Monitoring feature you must call 9-1-1 from the location of the alarm activity.
CUSTOMIZING YOUR SYSTEM
Pu
tt
tin
g
i
it
t
o
w
wo
r
rk
f
or
r
y
ou
u
r
ev
ve
eryd
a
ay
n
e
ee
ds
Customized Alerts –
Kn
Kn
ow
ow
w
ha
t’
s
happen
en
in
in
g,
ins
ta
ta
nt
ly
An alert is an instant email or text message that is sent to you
when a certain activity occurs. For example, you may receive
an alert when an alarm occurs, when your kids get home from
school and disarm the system, or simply when a sensor battery
is running low.
Visit the Web Control Centre to create your own home
automation rules
.
Note
–
If you’re having trouble logging in to the Web Control Centre,
visit
rogers.com/webcontrolcentre
for troubleshooting information.
THE EXTRAS
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