4
5
12
13
THE BASICS
SMARTPHONE/TABLET APPS
• Download the Smart Home Monitoring app for your iPhone, iPad (iTunes App Store), Android
™
(Google Play) or BlackBerry
®
device (BlackBerry App World
™
) by searching for “Rogers Smart Home”
• Open the app, enter your
My Rogers
username and password, and click
LOG IN
•
Tap
SECURITY
• Click
ARMED – PRESS TO DISARM
(Stay/Night/Away)
• Enter your personal 4-digit access code
NUMERIC WIRELESS KEYPAD
*
• Enter your personal 4-digit access code on the numeric KeyPad
• Press the
UNLOCK
button
• The
UNLOCK
button will turn GREEN
Note
–
The following section includes important information for customers whose service includes the 24 x 7 Central Monitoring feature.
If your service does not include 24 x 7 Central Monitoring and you need to contact the authorities, please dial 9-1-1.
Note
–
To avoid false alarm fees from municipalities and to give you time to get used to your new system, if a burglary alarm is received,
police services will not be dispatched to your home during the fi rst seven (7) days immediately after your system is installed. Seven
days after installation, the system will automatically switch to dispatching police services. Panic, Ambulance and Fire Services will
however be dispatched with the appropriate alarms. If you do not wish to have this grace period, please call
1 888 764-3771
.
Note
–
7-day dispatch policy does not apply to customers who did not subscribe to the 24 x 7 Central Monitoring feature.
FALSE ALARMS
If you have the 24 x 7 Central Monitoring feature and there is a false alarm, you should immediately contact the Central Monitor-
ing Station at
1 888 578-1777
and provide your secret word. This secret word was set up by the technician with you during
installation and is different than your 4-digit master access code.
ALARMS
Wh
at
y
you
n
ee
ed
to
k
n
no
w
ab
o
ou
t
al
ar
ms
TIP:
To avoid false alarm charges by municipalities, you may have to increase your number of Emergency Dispatch Contacts
(we recommend at least 3 contacts), review their contact information regularly, and use one of the following dispatch
methods:
• “Dispatch only if instructed” – Requires at least one of your authorized Emergency Dispatch Contacts to be verbally
contacted before police are dispatched
• “Dispatch only if no contact” – Attempts to contact all Emergency Dispatch Contacts must be made prior to dispatch
THE BASICS
ROG_6093_QST_GDE_EN.indd 12-13
9/23/12 9:28 PM