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Rocstor Rocsafe MX, User Manual

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Rocstor Rocsafe MX User Manual Download Page 52

ROCSECURE

 – Rocsafe MX User Manual

     

 

 

52

 

Contact Information

 

 

Corporate Headquarters 

8130 Remmet Avenue  
Canoga Park, CA 91304-4129  
Office: +1 (818) 449-2000 
Fax: +1 (818) 884-8777 
Email: 

[email protected]

 

 

Technical Support / RMA 

Tel: (888) 877-7716 (USA and Canada) 
Tel: +1 (818) 449-2000 (Domestic and Internationals) 
Fax: +1 (818) 884-8777 
Hours: 9:00 am - 5:00 pm PST 
Mon - Fri (excluding holidays) 
Email: 

[email protected]

 

 

Sales Info 

Hours: 8:00 am - 5:00 pm PST 
Mon - Fri (excluding holidays) 
Email: 

[email protected]

 

Tel: (888) 877-7716 
Fax: (818) 884-8777 

 
Corporate, Government and Academic Customers

 

Our Corporate Sales Team's goal is to help our U.S.A. and Canadian customers find a storage solution 
that best serves their needs. We will help you determine your best purchasing options. For more 
information please contact the appropriate department below or call us at +1 (888) 877-7716 
 

General sales information: 

[email protected] 

 

Corporate sales information: 

[email protected] 

 

Educational sales information: 

[email protected] 

 

Federal, State & Local government sales information:  

[email protected] 

 

 

Resellers/Business Development/OEM Partners

 

All Channel National and International Resellers, VARs, Consultants … contact Rocstor Channel Sales:  
  

In U.S., call:  888.877.7716 

  

Out of USA call +1.818.449.2000 

             Email:

 [email protected]  

Summary of Contents for Rocsafe MX

Page 1: ...ROCSECURE Rocsafe MX User Manual 1 store your future ROCSAFE MX User Manual...

Page 2: ...computer 3 3 Using the built in keypad 3 4 Using an AC Power Adapter 4 Authentication 4 1 Inserting the smart card 4 2 Entering your PIN 5 Setting up the drive 5 1 Setting up a new drive 5 2 Setting u...

Page 3: ...will indicate up to 10 lower than stated under different Operating Systems and formatting The storage volume is measured in total bytes before formatting References to round numbers of gigabytes or t...

Page 4: ...insert any object into the device Do not attempt to disassemble and service the Rocsafe drive during the warranty period Please read the Safety Notices and Limited Warranty information in this Manual...

Page 5: ...ROCSECURE Rocsafe MX User Manual 5 AMENDMENT RECORD AMDT NO AFFECTED PAGE S ECN DCR NO EFFECTIVE DATE...

Page 6: ...ROCSECURE Rocsafe MX User Manual 6...

Page 7: ...y step instructions for installation of Rocsecure Rocsafe MX and as a reference for its operation and usage PLEASE READ AND FOLLOW THE INSTRUCTIONS PROVIDED IN THIS GUIDE CAREFULLY AND THOROUGHLY FAIL...

Page 8: ...eft in the clear by software encryption products Encryption and decryption occurs transparently without any loss in disk performance Users simply use their computers as usual with the assurance and co...

Page 9: ...ROCSECURE Rocsafe MX User Manual 9 2 2 Rocsafe MX Connection Ports DC Power Jack Mini USB receptacle FireWire 400 800 9pin...

Page 10: ...DC jack Smart Card slot Dimensions 130mm L x 78mm W x 22mm H Power Approx 5V 400mA max excluding power drawn by the HDD Authentication Supports two factor authentication via smart card and PIN Smart C...

Page 11: ...ided in this section 3 1 Installing a hard drive Rocsafe MX supports standard 2 5 SATA hard drives To install your 2 5 hard drive follow these three easy steps 1 Turn the Rocsafe MX enclosure over and...

Page 12: ...with your computer To do so follow these easy steps 1 Insert the USB or Firewire 400 800 connector to your computer s corresponding port 2 Insert the USB or Firewire 400 800 to Rocsafe MX s correspond...

Page 13: ...MX requires 2 full power USB ports Connecting to a non USB compliant port may cause operation damage or failure To achieve USB 2 0 speeds always connect Rocsafe MX to a USB 2 0 Hi Speed port Notes on...

Page 14: ...n the principle of capacitive sensing to provide a better user experience and can detect the presence of a touch on the button Status LED indicators Note The keypad works on the principle of TOUCH and...

Page 15: ...hardware the host USB power supply may be inadequate at times In this case an extra AC power adapter is needed The specifications of the power adapter are Input 100 240V AC 50 60Hz 0 5A Output 5V DC 2...

Page 16: ...may authenticate with the other card To begin authentication simply insert the smart card with the contacts facing down You may insert the card before or after connecting Rocsafe MX to your computer O...

Page 17: ...drive After you have successfully authenticated yourself to Rocsafe MX drive access will be granted The connected drive will then present itself to the operating system as a removable drive Please wai...

Page 18: ...drive will be recognized by the operating system and may be accessed as per normal Note When using an existing drive ensure that the drive s file system is compatible with your Operating System Rocsa...

Page 19: ...op 4 Click OK to confirm drive disconnection 5 Click Close 6 Windows will inform you that it is safe to disconnect the device 7 You may now safely disconnect the USB cable from your computer Mac 1 Loc...

Page 20: ...8 digit PIN and press Enter Upon a successful PIN change Rocsafe MX will proceed to connect the drive At the same time the Status LED will blink three times and there will be two beep sounds upon a su...

Page 21: ...Rocsafe MX unit 7 2 2 Change Admin PIN The Admin PIN provides a layer of protection around your Rocsafe MX unit to deter others from unauthorized usage of your Rocsafe MX It is recommended that you c...

Page 22: ...n each partition and select Format to format the drive in either FAT32 or NTFS 8 The drive is ready to be used once formatting completes Mac 1 Connect and authenticate into Rocsafe MX 2 Enter the Appl...

Page 23: ...s device from your computer while it is reading or writing data This may cause damage to Rocsafe MX and it is possible that the data that is read from or written to the device becomes corrupted Do not...

Page 24: ...afe MX stores the encryption key in smart cards While other encrypted drive enclosures make use of hardware keys to store the encryption key these keys are not secure and can be easily duplicated if t...

Page 25: ...drives installed in Rocsafe MX still have a limited lifetime As such users are advised to backup their data regularly The encryption key is stored securely in the included smart cards In the event tha...

Page 26: ...are for the authentication and encryption processes it is operating system independent As long as your choice of operating system supports the USB Mass Storage class specification and or FireWire 400...

Page 27: ...ence it is inherently secure as long as your PIN is not compromised If you lose your 1 st card please continue to use the 2 nd card to access your drive You may wish to purchase additional cards and o...

Page 28: ...s correct by inserting the card with the contacts facing down Authentication fails Is the Error LED lighted Ensure that a valid card is inserted and that the card orientation is correct by inserting t...

Page 29: ...erior quality Do you hear clicking sounds from your drive The drive might be experiencing trouble spinning up due to insufficient power from the USB port s Connect both USB connectors directly into yo...

Page 30: ...ROCSECURE Rocsafe MX User Manual 30 END Temp Rocsafe...

Page 31: ...safe MX User Manual 31 GENERAL Introduction Choose Rocstor drives and store your future Box Contents External hard disk drive USB cable 9 pin to 9 pin FireWire 800 1394b cable Installation user Guide...

Page 32: ...ts Rocstor offers a variety of accessories to work with PC Windows or Mac based Computers Please visit us at www ROCSTOR com Connectors FireWire 800 IEEE 1394b port x2 USB 2 0 port x1 Hardware FireWir...

Page 33: ...devices at 400 Mbits sec FireWire 800 IEEE 1394b 9 Pin FireWire 800 connector FireWire 400 can transfer data between devices at 800 Mbits sec USB supports three data transfer rates USB 2 0 A Hi Speed...

Page 34: ...R DRIVE Rocsafe MX as a bootable device Disconnecting Your Drive PC Mac Reformatting Your Drive Reformatting via PC Window based computers Reformatting via Mac Important Note How to Daisy Chain throug...

Page 35: ...E ROCSAFE DRIVE ON A MAC OS WARNING Formatting and Partitioning the Rocsafe Drive will destroy all of its data To protect your data back it up before formatting or partitioning this device IMPORTANT N...

Page 36: ...NING AND FORMATTING THE ROCSAFE DRIVE ON WINDOWS 2000 XP AND VISTA WARNING Formatting and Partitioning the Rocsafe Drive will destroy all of its data To protect your data back it up before formatting...

Page 37: ...ROCSECURE Rocsafe MX User Manual 37 Troubleshooting Troubleshooting for MACINTOSH computers Troubleshooting for PC WINDOWS based computers...

Page 38: ...ROCSECURE Rocsafe MX User Manual 38 K KN NO OW WL LE ED DG GE E B BA AS SE E Rocsafe Unique Features...

Page 39: ...ROCSECURE Rocsafe MX User Manual 39 Specifications Dimensions Weight Transfer rates...

Page 40: ...is limited to 14 8 ft 4 5 meters although up to 16 cables can be daisy chained using active repeaters external hubs or internal hubs often present in FireWire equipment The S400 standard limits any c...

Page 41: ...kwards compatible to the slower rates and 6 pin connectors of FireWire 400 However while the IEEE 1394a and IEEE 1394b standards are compatible the FireWire 800 s connector is different from FireWire...

Page 42: ...nal power supply and allowing many devices to be used without requiring manufacturer specific individual device drivers to be installed USB can connect computer peripherals such as external hard drive...

Page 43: ...integrity checks than the older Parallel ATA interface SATA 1 5 GB s and SATA 3 GB s SATA is designed to be backward and forward compatible with future revisions of the SATA standard External SATA Max...

Page 44: ...eWire 3200 3144 393 100 Cables available for 100m 12 25 V 15 W 63 FireWire 800 786 98 25 100 11 m 12 25 V 15 W 63 FireWire 400 393 49 13 15 Ft 4 5 m 12 25 V 15 W 63 USB 2 0 480 60 5 14 m 5 V 2 5 W 127...

Page 45: ...2000 and Windows XP can read and write to FAT32 file systems of any size but the format program included in Windows 2000 and higher can only create FAT32 file systems of 32 GB or less This limitation...

Page 46: ...haracters in length and n forked files similar to NTFS though almost no software takes advantage of forks other than the data fork and resource fork HFS Plus also uses a full 32 bit allocation mapping...

Page 47: ...se of the product is your proof of the purchase or lease date You may be required to provide proof of purchase or lease as a condition of receiving warranty service You are entitled to warranty servic...

Page 48: ...on with your purchase or lease of the Rocstor branded product No change to the conditions of this Limited Warranty is valid unless it is made in writing and signed by an authorized representative of R...

Page 49: ...ts including hard drives identified by Rocstor Support Organization as pre failure Carry in Limited Warranty Service Available Monday Friday Under the terms of carry in service you may be required to...

Page 50: ...f data Always back up data regularly TECHNICAL SUPPORT Software Technical Support Software technical support is defined as assistance with questions and issues about the software that was either prein...

Page 51: ...er countries Microsoft MS DOS Windows CE Windows NT Windows 98 Soft Windows Vista are registered trademarks of Microsoft Corporation in the United States and other countries Intel Itanium Pentium XXX...

Page 52: ...ers Our Corporate Sales Team s goal is to help our U S A and Canadian customers find a storage solution that best serves their needs We will help you determine your best purchasing options For more in...

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