LIMITED WARRANTY
This Limited Warranty is provided by Rocstorage, Inc. (hereinafter: Rocstor) for all lines of products
.
General Terms
EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY, ROCSTOR MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING
ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARCTICULAR PURPOSE. ROCSTOR EXPRESSLY DISCLAIMS ALL WARRANTIES AND
CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE LIMITED
WARRANTY PERIOD. SOME STATES OR COUNTRIES DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR COUNTRIES, SOME EXCLUSIONS OR LIMITA
TIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU.
This Limited Warranty applies to the Rocstor branded hardware products sold by or leased from Rocstorage, Inc., its worldwide subsidiaries, affiliates,
authorized resellers, or country distributors (collectively referred to in this Limited Warranty as “Rocstor“) with this Limited Warranty. This Limited Warranty is
applicable in all countries and may be enforced in any country where Rocstor or its authorized service providers offer warranty service subject to the terms
and conditions set forth in this Limited Warranty. However, warranty service availability and response times may vary from country to country and may also
be subject to registration requirements in the country of purchase.
Rocstor warrants that the Rocstor hardware product and all the internal components of the product that you have purchased or leased from Rocstor are free
from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts on the date of purchase
or lease from Rocstor. Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase or lease date.
You may be required to provide proof of purchase or lease as a condition of receiving warranty service. You are entitled to warranty service according to the
terms and conditions of this document if a repair to your Rocstor branded hardware is required within the Limited Warranty Period. This Limited Warranty
extends only to the original purchaser or lessee of this Rocstor branded product and is not transferable to anyone who obtains ownership of the Rocstor
branded product from the original purchaser or lessee.
Rocstor products are manufactured using new materials or new and used materials equivalent to new in performance and reliability. Spare parts may be new
or equivalent to new. Spare parts are warranted to be free from defects in material or workmanship for thirty (30) days or for the remainder of the Limited
Warranty Period of the Rocstor hardware product in which they are installed, whichever is longer.
Rocstor’s Obligation under the Limited Warranty
During the Limited Warranty Period, Rocstor will repair or replace the defective component parts or the hardware product. All component parts or hardware
products removed under this Limited Warranty become the property of Rocstor. The replacement part or product takes on either the Limited Warranty status
of the removed part or product or the thirty (30) day limited warranty of the spare part. In the unlikely event that your Rocstor product has a recurring failure,
Rocstor, at its discretion, may elect to provide you with a replacement unit of Rocstor‘s choosing that is at least equivalent to your Rocstor branded product in
hardware performance. Rocstor reserves the right to elect, at its sole discretion, to give you a refund of your purchase price or lease payments (less interest)
instead of a replacement. This is your exclusive remedy for defective products.
The original Limited Warranty is not extended when the product, or a part of the product, is repaired or replaced during the Limited Warranty
period. Rocstor shall not be responsible or liable for backing up any data that is on a drive being returned for service
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES
AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR
SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION.
ROCSTOR IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA.
ROCSTOR IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN
SOFTWARE INSTALLED BY ROCSTOR WHEN THE PRODUCT WAS MANUFACTURED.
Rocstor does not warrant that the operation of this product will be uninterrupted or error-free. Rocstor is not responsible for damage that occurs as a result of
your failure to follow the instructions that came with the Rocstor branded product.
This Limited Warranty does not apply to expendable parts. This Limited Warranty does not extend to any product from which the serial number has been
removed or that has been damaged or rendered defective (a) as a result of accident, misuse, abuse, or other external causes; (b) by operation outside the
usage parameters stated in the user documentation that shipped with the product and/or posted on the Rocstor website; (c) by the use of parts not
manufactured or sold by Rocstor; (d) as a result of normal wear; or (e) by modification or service by anyone other than (i) Rocstor, (ii) a Rocstor authorized
service provider, or (iii) your own installation of end-user replaceable Rocstor or Rocstor approved parts if available for your product in the servicing country.
These terms and conditions constitute the complete and exclusive limited warranty agreement between Rocstor and you regarding the Rocstor branded
product you have purchased or leased. These terms and conditions supersede any prior agreements or representations including representations made in
Rocstor sales literature or advice given to you by Rocstor or an agent or employee of Rocstor-that may have been made in connection with your purchase or
lease of the Rocstor branded product. No change to the conditions of this Limited Warranty is valid unless it is made in writing and signed by an authorized
representative of Rocstor.
