15
English
Troubleshooting
Issue
Possible cause
Solution
Fails to operate
1. Disconnected/ no power supply
2. No electrical power supply
3. Product is switched off.
1. Connect the product.
2. Check there’s a 220-240V~ signal with another
product (such us hairdryer).
3. Push the power button (on/off auxiliary control).
Low water flow or pressure.
1. Clogged filter.
2. Twisted hose.
3. Nozzle cap is stuck.
1. Clean water filter (page 14).
2. Straighten the hose.
3. Clean nozzle cap (page 12).
Nozzles do not function properly .
1. Nozzles are dirty.
2. Clogged filter.
3. Water pressure is too low.
1. Clean the nozzles (page 12).
2. Clean the filters (page 14).
3. Adjust water pressure.
Washing feature does not work
or fails to spray.
User not properly seated.
Adjust your sitting position.
Product shuts off during use.
1. Washing time exceeded 5
minutes.
2. Power failure.
1. Repeat Cleaning function.
2. Check power or unplug the cord to reset.
Seat not heated.
Seat temperature set to off.
Reset heated seat temperature (page 9).
Water not heated.
Water temperature set to off.
Reset water temperature (page 7).
Dryer not working.
Dryer only operates when seat
activated.
Sit on product to operate dryer.
Remote control fails to operate.
Battery is low.
(low power battery warning display).
Replace the battery. (page 12).
Seat sensor LED is blinking on the
auxiliary control panel.
Dryer sensor error signal.
Unplug and wait for 20s and connect again the product
to power supply.
Seat heater LED is blinking in green
on the auxiliary control panel.
Seat temperature error signal.
Unplug and wait for 20s and connect again the product
to power supply.
Seat heater LED is blinking in red on
the auxiliary control panel.
Water temperature error signal.
1. Set temperature setting at OFF and activate clean
function or nozzle clean function and gradually set
again the temperature.
2. Unplug and wait for 20s and connect again the
product to power supply.
Power LED is blinking on the
auxiliary control panel.
Lack of water in the tank.
1. Clean water filter (page 14)
2. Check that water inlet flow and pressure are
enough.
3. Unplug and wait for 20s and connect again the
product to power supply.
Power saving LED is blinking on the
auxiliary control panel.
Clean water error signal.
1. Clean water filter (page 14)
2. Check that water inlet flow and pressure are
enough.
3. Unplug and wait for 20s and connect again the
product to power supply.
