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Robustel GoFixed W800 User Guide

RT_W800_UG_v02.00

04.11.2011

Page 15 /59

Confidential

2.4

Installation the SIM Card

Be sure to insert a SIM card before you use the gateway.

Note

: Make sure to disconnect the charger and switch off your gateway before inserting or removing your SIM/USIM

card.

2.5

Hardware Connection

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Summary of Contents for GoFixed W800

Page 1: ...Robustel GoFixed W800 3G ADSL Wireless VoIP Gateway for WCDMA HSUPA Networks User Guide Document Name User Guide Version 02 00 Date 2011 11 04 Status Public DocID RT_W800_v02 00 www robustel com ...

Page 2: ... trademarks and trade names mentioned in this document are the property of their respective holders Disclaimer No part of this document may be reproduced in any form without the written permission of the copyright owner The contents of this document are subject to revision without notice due to continued progress in methodology design and manufacturing Robustel shall have no liability for any erro...

Page 3: ...ters office equipment home appliance etc An external antenna must be connected to the gateway for proper operation Only using approved antenna with the gateway Please contact authorized distributor to find an approved antenna Always keep the antenna with minimum safety distance of 26 6 cm or more from human body Do not put the antenna inside metallic box containers etc Note Some airlines may permi...

Page 4: ... the gateway Do not use the gateway under extreme vibrating conditions Do not pull the antenna or power supply cable Attach detach by holding the connector Connect the gateway only according to the instruction manual Fail to do it will void the warranty In case of problems please contact authorized distributor ...

Page 5: ...Chinese Administration on the Control of Pollution caused by Electronic Information Products AGATEWAYIP the EPUP i e Environmental Protection Use Period of this product is 20 years as per the symbol shown here unless otherwise marked The EPUP is valid only as long as the product is operated within the operating limits described in the Hardware Interface Description Please see Table 3 for an overvi...

Page 6: ... 59 Confidential Revision History Updates between document versions are cumulative Therefore the latest document version contains all updates made to previous versions Release Date Firmware Version Details 2011 05 09 01 00 First Release 2011 11 04 02 00 Add WCDMA voice ...

Page 7: ...k Setup 19 3 6 Network 25 3 6 1 3G Configuration WAN Device WAN Service 25 3 6 2 ADSL Configuration WAN Service 27 3 6 3 SIM PIN 3G Settings 28 3 6 4 Advanced ADSL Settings 29 3 6 5 DMZ Host 30 3 6 6 Port Forwarding Virtual Servers 31 3 6 7 Advanced IP Routing Static Route 32 3 6 8 QoS Configuration 33 3 7 Application 34 3 7 1 UPnP Settings 34 3 7 2 Dynamic DNS 34 3 7 3 VPN IPSec VPN 35 3 7 4 VPN ...

Page 8: ...Settings 48 3 12 Tools 51 3 12 1 Account Settings Users 51 3 12 2 Time Settings 51 3 12 3 Backup Settings 52 3 12 4 Update Restore Settings 52 3 12 5 Update Software 53 3 12 6 Factory Settings 53 3 12 7 Reboot Router 54 3 12 8 TR 069 Client 54 3 12 9 Ping Reboot 54 3 12 10 3G Link Notice 55 Chapter 4 Troubleshooting 56 4 1 Factory Settings 56 4 2 Troubleshooting 56 4 2 1 Unable to Access Internet ...

Page 9: ...ver when an ADSL2 connection breaks down With one RJ 11 FXS interface users could enjoy excellent VoIP and T 38 FoIP service over ADSL or 3G Also supports WCDMA GSM voice over this RJ 11 interface based on circuit switch 3G ADSL Wireless Gateway also provides IPsec VPN and PPTP VPN users can access corporate intranet and transmit sensitive data between branch offices and remote sites anytime and a...

Page 10: ...PA WCDMA HSUPA Quad Band 850 900 1900 2100 MHz HSUPA DL UL 7 2 5 76 Mbps HSDPA DL 7 2 Mbps UL 384 Kbps UMTS DL UL 384 384 Kbps GSM GPRS EDGE Quad Band 850 900 1800 1900 MHz GPRS multi slot class 10 4 1 3 2 up to 86 2 kbps downlink EDGE multi slot class 10 4 1 3 2 up to 237 kbps downlink Authentication PAP CHAP MS CHAP Always Online PPP LCP Echo Reply and ICMP keep alive for link inspection Dial On...

Page 11: ...0 Mbps wireless data transfer rates Mode Access Point AP or AP Bridge WDS WPS Wi Fi Protected Setup WPS for easy setup Encryption WEP 64 128 bits Security WPA WPA PSK WPA2 WPA2 PSK Mac Filter Black list and white list filter QoS WMM ACS Automatic channel selection Antenna 2T2R MIMO mode 2 transmitter 2 receiver One external antenna with 2dBi gain one internal antenna with 4dBi gain Transmission Po...

Page 12: ...nt maximum 6 tunnels Encryption MPPE IPSec Client maximum 5 tunnels IKE key management Encryption DES 3DES AES 128 192 256 Integrity MD5 and SHA 1 Authentication pre shared key VPN VPN Passthrough PPTP L2TP IPsec Passthrough LED Indicators Power LAN1 LAN2 LAN3 LAN4 Internet DSL WiFi WPS 3G Others Buttons Power On Off 3G WPS Reset Color White Housing Plastic Weight 1500g Dimensions Gateway without ...

Page 13: ...ive Data backup and redundancy ensure business continuity to retail banking and emergency services by providing a wireless voice and data redundancy path to guard against fixed line outages Fixed line alternative a cost and time efficient solution for broadband and fixed phone services where POTS infrastructure is unavailable Mobile workforce event management consulting and auditing sectors can br...

Page 14: ...on 2 1 Interface Front Panel Indicators Right Side Interfaces Left Side Interfaces 2 2 LED Indicators Item Name Function On Modem power up Power Off Modem power off On Ethernet is connected Blinking green Ethernet traffics flow LAN 1 4 Off Ethernet is disconnected Indicators Internet Blinking green PPP DHCP ...

Page 15: ...iation or traffic on line WiFi Off Wi Fi connection is not available WPS Indicate the status of WPS authenticator Blinking green Negotiation or traffic on line Solid green Up Quick blinking green Tx Rx traffic on line Solid red Authentication failed 3G Off Traffic through DSL interface Power switch Power For 12V DC power adapter LAN 1 4 LAN interface for connecting to computers VoIP Connecting to ...

Page 16: ...1 2011 Page 15 59 Confidential 2 4 Installation the SIM Card Be sure to insert a SIM card before you use the gateway Note Make sure to disconnect the charger and switch off your gateway before inserting or removing your SIM USIM card 2 5 Hardware Connection ...

Page 17: ...ith the phone socket on the wall only if using ADSL 2 Use another telephone cord to connect the MODEM port of the splitter with the ADSL port of the GATEWAY only if using ADSL 3 Connect Ethernet port of the GATEWAY with 10 100BASE T port of the computer by using the network cable that comes with the unit 4 Plug in the power cord and turn on the power ...

Page 18: ...he Gateway through an Internet browser The Gateway can be used as gateway and DNS server users need to set the PC s TCP IP protocol as follow 1 Set the PC IP address at same segment of the Gateway such as set the IP address of the network card to one of the 192 168 1 2 to 192 168 1 254 excluding 192 168 1 1 2 Set the PC s gateway the same IP address as the Gateway s 3 Set PC s DNS server the same ...

Page 19: ...ck on OK to enter into Gateway main page to perform configuration after entering the accurate user name and password in the dialog box If log on successfully the main page will be displayed as follows 3 4 Status Click on the Status menu in the web interface The following status information is available by clicking the links on the left of the webpage ...

Page 20: ...tion and a list of clients connected wirelessly Connected Devices Show a full list of connected clients both wired and wireless Routing Table Displays the current IP routing table Statistics Displays a list of configured WAN 3G and ADSL interfaces and shows the amount of traffic sent and received on each interface VoIP Status Show the current registration status of a configured VoIP provider 3 5 Q...

Page 21: ...p without changing the password and click the Skip button Step 2 Time Settings From this page the current time can be set manually or the GATEWAY can be set to obtain the correct time from an internet time server Note it is recommended that an internet time server is used when available if the time is set manually it will be lost in the event of a power cut or if the unit is restarted To set the t...

Page 22: ...yed when users search for Wi Fi networks is set to gateway To keep the default settings click Next to go to the next step To change the SSID 1 Enter the new SSID in the SSID box 2 Select the correct Country 3 Click the Next button Step 4 Local Area Network Setup By default the gateway has an IP Address of 192 168 1 1 and the DHCP server is enabled so that IP addresses will be ...

Page 23: ...can be changed from this screen for more details on available options refer to section 10 When both ADSL and 3G connections are available the GATEWAY can failover to the 3G connection when the ADSL connection is unavailable To use the feature to check the Enable Automatic 3G backup box and enter the amount of time in seconds that the ADSL link must be unavailable before switching to 3G then click ...

Page 24: ...d by your network operator leave the other settings on default values If your network requires logining the valid PPP Username and PPP Password Fill in the required information and click the Apply Save button To setup the ADSL connection Click the Add button to start the ADSL network wizard Enter the values for VPI and VCI supplied by the ADSL Service Provider and click Next ...

Page 25: ...4 11 2011 Page 24 59 Confidential If EoA link type was selected choose the WAN service type normally PPP over Ethernet PPPoE Click Next Enter the username and password provided by the ADSL service provider select any other options required and click Next ...

Page 26: ...options 3 6 Network 3 6 1 3G Configuration WAN Device WAN Service Please go to Network interface to select the WAN Service Users can either edit a 3G network or an ADSL network Note please power off the Gateway before inserting the SIM card Please go to path Network WAN Device page Check the Enable Automatic 3G backup and configure the time out all DSL link down to run 3G the value here is used to...

Page 27: ...e status Please refer to the following figure Click the Edit button for the 3G service Fill in the required information and click the Apply Save button For most networks it is only required to set the correct APN value Leave the other settings on default values If your network requires logining the valid PPP Username and PPP Password ...

Page 28: ... the following to setup an ADSL connection 1 Click Add button to configure an ATM PVC identifier 2 Click Next to select a service category here please choose EoA for PPPoE connection 3 Click Next to select WAN service type here please choose PPP over Ethernet 4 Click Next to input the username and password authorized by your ISP here please make Enable Fullcone NAT checked ...

Page 29: ...00 User Guide RT_W800_UG_v02 00 04 11 2011 Page 28 59 Confidential 5 Click Next to check the Summary of this connection 6 Click Apply Save to enable the connection 3 6 3 SIM PIN 3G Settings Go to path Network 3G Settings ...

Page 30: ...bled enter the current SIM pin and click the Apply Save button The PIN State shows whether the SIM PIN function is currently enable or disable The Residual allowed try time shows how many attempts to enter a correct PIN remain if the incorrect PIN is entered too many times a PUK code will then be required for the SIM before it can be used again 3 6 4 Advanced ADSL Settings Go to page Network ADSL ...

Page 31: ...are unchanged from their default values unless instructed by the ISP 3 6 5 DMZ Host Go to page Network DMZ Host This page allows an IP Address to be entered where all incoming traffic from the WAN interfaces will be routed Noted that the Virtual Servers options take precedence all traffic that do not match any application configured in Virtual Servers will be forwarded to the DMZ Host IP Address ...

Page 32: ...om Service Name either selects from the list of predefined services e g Web Server HTTP or enters a name for a custom service Server IP Address enter the local IP Address to forward network traffic to Ports Table if a predefined service is selected the table will be completed automatically If a custom service is entered the table must be filled in manually Enter the range of IP addresses to match ...

Page 33: ... table and create Static IP Routes Note that in normal operation this is not required Click the Add button to add a new static route Destination IP address prefix length enter the destination in the format IP address network prefix e g 124 80 0 0 16 Interface selects the network interface to route to Gateway IP address specify the IP address for the gateway if required Metric optional specify the ...

Page 34: ... QUEUE button to enter the QoS Queue setup page then click Add button This screen allows you to configure a QoS queue and assign it to a specific layer 2 interface The scheduler algorithm is defined by the layer 2 interface Click Apply Save to save and activate the queue Please click QoS Class button to enter QoS Classification Setup page then click Add button to configure network traffic classes ...

Page 35: ...Settings Go to path Application UPnP Use this page to enable or disable Universal Plug and Play UPnP functionality UPnP allows networked devices to automatically discover each other By default UPnP is enabled it is recommended that this setting be left unchanged 3 7 2 Dynamic DNS Go to path Application Dynamic DNS ...

Page 36: ...ption to a Dynamic DNS provider is required to maintain the mapping between the hostname and the currently assigned IP address Gateway can work with either the DynDNS or TZO dynamic DNS services Click the Add button and then enter the details provided by the dynamic DNS service provider 3 7 3 VPN IPSec VPN Go to path Application IPSec VPN Click the Add New Connection button to display the IPSec Se...

Page 37: ...e of the IPSec tunnel Tunnel access from remote IP addresses specify the IP address or subnet for the remote side of the IPSec tunnel Key Exchange Method select Auto to use the standard Internet Key Exchange IKE method or Manual to specify the encryption and authentication keys manually Authentication Method only Pre Shared Key is supported Pre Shared Key enter the Pre Shared Key Perfect Forward S...

Page 38: ...rname required to login to the remote PPTP Network Server PNS Password specify the password required to login to the remote PPTP Network Server Enable set to use to start using the PPTP tunnel Use Default Gateway on the Remote Network set to yes to forward traffic to the remote gateway Authentication Method select the authentication method required to login to the PNS PAP CHAP MSCHAP or set to AUT...

Page 39: ...cess point this is the name that will be displayed when users search for WiFi networks Country select the country where the CPE is installed Max client number specify the maximum number of wireless clients that will be allowed The CPE supports up to 16 simultaneous WiFi connections Channel select the Wireless channel to use The channel number can be changed if interference is experienced After ent...

Page 40: ...face It is strongly recommended that these settings be left unchanged unless there is a specific requirement for different settings in the environment where the GATEWAY is installed Altering these parameters may result in a reduction in Wireless performance 3 8 4 WLAN MAC Filters Go to path WLAN WLAN MAC Filters This page can be used to restrict the clients that are permitted to connect Wirelessly...

Page 41: ...AN WLAN Bridge Use this page to configure Wireless Bridging functionality Wireless Bridging allows a Wi Fi network to be extended to cover a larger area through the use of multiple Wi Fi bridge devices AP Mode Access Point The gateway can be used as both a Wireless Access Point and a Wireless Bridge default Wireless Bridge The gateway can be used as a Wireless Bridge only Bridge Restrict Enabled o...

Page 42: ...168 1 1 Subnet Mask enter the Subnet Mask The default subnet mask is 255 255 255 0 Enable IGMP Snooping select to have the gateway monitor all IGMP network traffic for the purpose of reducing the multicast overhead Advanced option Disable DHCP Server turn off the built in DHCP server If the DHCP server is disabled all clients will need to have manually assigned IP addresses in order to connect Ena...

Page 43: ...Click the Add Static Lease button and enter the MAC address and required IP Address for the client Make sure that the IP address chosen is within the range entered on the LAN Setup page 3 10 Firewall 3 10 1 Firewall Settings Please go to path Firewall Firewall Settings page check Enable to activate Global firewall settings then click Apply SAVE Note three Firewall levels are supported in the Gatew...

Page 44: ...s filter rule must be satisfied for the rule to take effect Click Apply Save to save and activate the filter By default all outgoing IP traffic from LAN is allowed but some IP traffic can be BLOCKED by setting up filters Please go to path Firewall IP Filters Outgoing IP Filtering Setup Click Add button to configure outgoing IP filters The following interface allow user to create a filter rule to i...

Page 45: ...select the list type first and then configure the list entries List type Exclude default accepts all the DNS except the list Include default drop all the DNS except the list Click Add to do the configuration after choosing a domain list type Then set the domain address and port number in the coming interface Click Apply Save to add the entry to the domain filter ...

Page 46: ...fied rules in the settings Please click Add to create a filter to identify the MAC layer frames by specifying at least one condition If multiple conditions are specified all of them will take effect Click Apply to save and activate the filter 3 10 5 Access Control Remote Access The Access Control feature allows ports to be opened to the internet WAN connections so that it is possible to connect re...

Page 47: ...d that the web interface password be changed go to path Tools Access Control before enabling the Access Control feature This feature can be used via an ADSL or 3G connection Note that some 3G networks have internal NAT and Firewall systems which do not allow remote access 3 11 Voice 3 11 1 Voice Configuration Connect a normal analogue telephone to the Phone port Phone calls can be made over the GS...

Page 48: ...twork Key x any digit 1 or more digits T dial after timeout dial immediately when terminator dialed separator between dial strings e g 9x T 9x all numbers starting with a 9 will be dialed via SIP numbers will be dialed after a timeout or after a is dialed 012x T 013x T all numbers starting with 012 or 013 will be dialed via SIP numbers will be dialed after a timeout Use SIP Proxy enable to allow u...

Page 49: ...ssword which is provided by the SIP provider Preferred codec list select the order of the audio codecs to be used Once the configuration is completed click the Apply button to save changes Click Stop SIP client and then click Start SIP client to enable the configuration 3 11 3 Advanced Settings Go to path VoIP Advanced Settings page to configure the advanced VoIP features ...

Page 50: ...Barring select to enable Call Barring Anonymous Call Blocking select to disallow incoming calls with no CLI Anonymous Calling select to withhold CLI on outgoing calls DND select to enable DND Do Not Disturb support Silence Suppression when selected audio packets will not be transmitted to the network if no audio is detected to reduce bandwidth usage CNG select to enable detection of CNG Fax tones ...

Page 51: ... codepoint to use when connecting via QoS compatible systems Dtmf Relay Setting select the format to transmit DTMF tones to the network Tones can be transmitted In Band or Out Of Band SIP INFO or RFC2833 Hook Flash Relay Setting select whether local Hook Flash should be ignored or sent as SIP INFO packet SIP Transport Protocol select the protocol UDP or TCP to use for SIP packets Most systems use ...

Page 52: ...nt Settings you can choose the username and change the password Note please remember the password after change otherwise you will need to reset the device and will lose all configuration settings 3 12 2 Time Settings Go to path Tools Time Settings From this page the current time can be set manually or the GATEWAY can be set to obtain the correct time from an internet time server Note it is recomme...

Page 53: ...figuration to a file Please go to path Tools Backup Settings page Click Backup Settings button then a File download window will pop up Click Save button to download save current configuration of the device to the PC 3 12 4 Update Restore Settings Please go to path Tools Update Settings page Click Browse button to choose a configuration file then click Update Settings to restore configuration ...

Page 54: ...d by going to path Status Basic Info Attention please make sure the power to the device is not interrupted during the software updating process Also the RJ45 cable should be connected tightly between the PC and device during the software uploading process Once updated please press the reset button or go to path Tools Factory Settings to restore the device to the new factory default settings if nec...

Page 55: ... TR 069 remote management server Please go to path Tools TR 069 Client page to setup an auto configuration server to perform auto configuration provision collection and diagnostics to this device Select the desired values and click Apply Save to configure the TR 069 client options Note all the parameters in the screenshot should be matched with the TR 069 Server 3 12 9 Ping Reboot The Ping Reboot ...

Page 56: ...g in order to test the internet connection and a ping interval of how often to check the connection 3 12 10 3G Link Notice The 3G Link Notice feature can be used to send an SMS to inform the user when the 3G data connection is unavailable Enter the Mobile Number to send the SMS to and click the Apply Save button ...

Page 57: ... cable is used 3 Check the DSL LED to see if it is twinkling If no fast twinkling is observed within 3 minutes please check whether phone line has been correctly placed whether ADSL separator is correctly used If multiple extensions have been installed make sure that the separator is installed prior to the junction box of phone line If the above items are confirmed and still no fast twinkling of D...

Page 58: ...rminal e g whether the security level is too high or whether anti virus firewall is installed If ping is not reachable check the DNS setting of Ethernet adapter Note 1 The precondition is that LAN settings in the Gateway have not been modified 2 We usually start command line mode in Windows XP as follows click on the RUN item of Windows Start Menu input characters cmd in the input box popped up wi...

Page 59: ...bps AC Alternating Current ADSL Asymmetric Digital Subscriber Line AP Access Point APN Access Point Name of GPRS Service Provider Network CE Conformité Européene European Conformity CHAP Challenge Handshake Authentication Protocol dB Decibel dBi Decibel Relative to an Isotropic radiator DC Direct Current DCS 1800 Digital Cellular System also referred to as PCN DHCP Dynamic Host Configuration Proto...

Page 60: ...c Switched Telephone Network PUK Personal Unblocking Key R TTE Radio and Telecommunication Terminal Equipment RF Radio Frequency SIM Subscriber Identification Module SMA Subminiature Version A RF Connector SSID Service Set Identifier T 38 An ITU standard for sending FAX accross IP networks in a real time mode TCP IP Transmission Control Protocol Internet Protocol UMTS Universal Mobile Telecommunic...

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