Troubleshooting
If an error occurs, the power indicator will flash red and a voice prompt will sound. Use the
table below to resolve these errors
Fault display
Solution
The bumper is stuck. Lightly tap it several times to dislodge any trapped
material. If nothing is found, move the main unit to a new location and
restart
Error 2: Please inspect the bumper
Error 3: Please move the machine to a new
A wheel is stuck. Move the main unit to a new location and restart
location and start it
The machine is stuck. Move it to a new location and restart. This error
may also be caused by a dirty sensor. Check cliff sensors and wipe clean
if necessary
Error 4: Cliff sensor error
Error 5: Please clean the main brush
Main brush may be entangled. Remove and clean it and its bearings
Error 6: Please clean the side brush
Side brush may be entangled. Remove and clean it
Error 7: Main wheel exception
The main wheel may be entangled. Remove and clean it then replace
and restart the main unit
Error 8: The machine gets stuck
The main unit is stuck. Clear any obstacles around it
Error 9: Please reinstall the dust bin and strainer
Reinstall the dust bin and filter and check that they are
installed properly. If the problem persists, replace the filter
Error 10: Please clean the strainer
The filter may be blocked. Clean it thoroughly. If the problem persists,
replace the filter;
Error 11: High-intensity magnetic field detected
The main unit is too close to a virtual wall when starting up.
Move it to a new location before starting
