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Roborock H7, Faq

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the dusting brush instead.

 

5. 

Q: The vacuum cleaner is not working. What should 

I do?

 

A: Please check the screen to confirm the battery level of the vacuum cleaner. If there is 
a low battery reminder or the screen does not turn on, you should charge it immediately 
to avoid damage to the battery. If battery is sufficient, the screen may display other error 
messages. If it is due to high temperature protection triggered by the fan or battery, 
please place the vacuum cleaner in a cool place and wait for it to cool down before using 
it again.

 

6. 

Q: Suction power is weak. What should I do?

 

A: Please check the following: 1) The dust bin may be full or the contents may exceed 
the MAX line. Please empty the dust bin. 2) The pre-filter may be blocked. Please 
remove and clean it. 3) The rear filter may be blocked. Please remove and clean it. 4) 
The extension tube may be blocked. Please clean it. 5) The brush pipe may be blocked. 
Please clean the pipe inside the brush head.

 

7. 

Q: The vacuum cleaner has become noisier. What 

should I do?

 

A: Please remove and wash the dust bin and filter, and dry them thoroughly before using.

 

8. 

Q: The Soft Roller Brush/ Multi-Surface Brush has 

become noisier. What should I do?

 

A: Please remove and clear entangled debris on both sides of the brush head, carefully 
reinstall the roller, and try again.

 

9. 

Q: The vacuum cleaner is unable to charge. What 

should I do?

 

A: Please check that the machine is in a location with the temperature in the range of 4-
40

℃

. If the temperature is too high or too low, the lithium battery will be protected and 

Summary of Contents for H7

Page 1: ...Roborock Handheld Cordless Vacuum Cleaner H7 FAQ ...

Page 2: ...n it be washed 9 10 Q What does the sliding button on the bottom of the vacuum cleaner do 9 11 Q Is it normal to have scratches on the body of the machine and brush head after use 9 12 Q What is the weight of the vacuum cleaner 9 13 Q What are the parameters of the fan used in the Roborock Handheld Cordless Vacuum Cleaner H7 10 14 Q Is the Roborock Handheld Cordless Vacuum Cleaner H7 loud when use...

Page 3: ...e Roborock Handheld Cordless Vacuum Cleaner H7 flicker 14 31 Q Why is the estimated run time of the Roborock Handheld Cordless Vacuum Cleaner H7 different from actual run time 15 32 Q Why does the run time of the Roborock Handheld Cordless Vacuum Cleaner H7 not meet the standard value when fully charged 15 33 Q The vacuum cleaner displays a certain amount remaining battery during use so why does i...

Page 4: ...ulti Surface Brush 20 53 Q What is the use of the soft tube 20 54 Q Why does the Multi Surface Brush stop rotating automatically 21 55 Q Is it normal for the Multi Surface Brush to be noisy when in use 21 56 Q Why does fan sound increase and run time become shorter when using the Multi Surface Brush 21 57 Q Why isn t carpet pressurization activated on carpets 21 58 Q Why is carpet pressurization a...

Page 5: ...mes What should I do 25 2 Q The Soft Roller Brush Multi Surface Brush does not work What should I do 25 3 Q The Soft Roller Brush Multi Surface Brush often stops rotating What should I do 26 4 Q It is difficult to push the Soft Roller Brush What should I do 26 5 Q The vacuum cleaner is not working What should I do 27 6 Q Suction power is weak What should I do 27 7 Q The vacuum cleaner has become n...

Page 6: ...d which parts cannot be washed 30 8 Q How do I clean dust on the body and in gaps of the Cordless Stick Vacuum Does it come with a beak like cleaning tool 30 9 Q The Multi Surface Brush stops rotating when the vacuum cleaner is stopped and then restarted but nothing is entangled in it What should I do 30 10 Q The vacuum cleaner vibrates slightly when first switched on but it doesn t start properly...

Page 7: ...portation but we guarantee that every machine we deliver to our customers is brand new and unused 2 Q Is it normal to have several vertical diagonal lines or cracks on the side of the transparent dust bin A These are the molding lines of the dust bin and are not cracks They are normal and have no effect on the strength and sealing capacity of the machine ...

Page 8: ...rush 5 Q What does MAX on the transparent dust bin mean A MAX on the dust bin indicates the maximum dust holding volume When the dust reaches or exceeds the MAX line please promptly empty the dust bin to avoid an overload of dust affecting vacuum performance 6 Q What does the circular gray rubber on the bottom of the dust bin do A The gray rubber is a sealing material that prevents air leakage whe...

Page 9: ...It is recommended that you wash it once a month with tap water and dry it before reinstalling to ensure the best performance of the vacuum cleaner 10 Q What does the sliding button on the bottom of the vacuum cleaner do A It is the vacuum cleaner s dust bin release button Pull the button in the direction of the arrow to remove the transparent dust bin for cleaning 11 Q Is it normal to have scratch...

Page 10: ...mization without reducing suction power suction effect and machine power efficacy When using ECO mode noise is optimized to as low as 72 dB which does not feel noisy during usage 15 Q What are the rotation speeds of the Soft Roller Brush and Multi Surface Brush of the Roborock Handheld Cordless Vacuum Cleaner H7 A The rotation speeds of the Soft Roller Brush is around 3 000 rpm and Multi Surface B...

Page 11: ... motor and Multi Surface Brush motor If foreign objects enter and cause an overload they will automatically stop running for protection purposes 19 Q What kind of battery does the Roborock Handheld Cordless Vacuum Cleaner H7 use A The Roborock Handheld Cordless Vacuum Cleaner H7 uses a high rate polymer lithium ion battery pack with a total of 6 batteries and a capacity of 3610 mAh 20 Q What does ...

Page 12: ...switch to exit the mode and then stop it There may also be foreign objects stuck in the trigger Press and hold the main switch for 2 seconds to stop the machine The main switch is located on the handle on the left of the screen It is round and has a small diameter 23 Q What does the change mode button on the rear of the machine do A When powered on pressing the change mode button will switch betwe...

Page 13: ...for 10 seconds to enter the language selection interface An is displayed before the currently selected language Press the change mode button to switch the cursor If the cursor is on an unselected language press the trigger to select the language If the cursor is on a selected language press the trigger to exit You can directly exit the language selection interface by pressing the main switch It wi...

Page 14: ...oft Roller Brush and Bed Brush around 60 minutes when using the Multi Surface Brush Under the influence of different temperature surfaces and other factors the above data may differ slightly 29 Q Does the Roborock Handheld Cordless Vacuum Cleaner H7 support battery replacement to increase run time A Our battery and machine are integrated and do not support battery replacement It is recommended tha...

Page 15: ...nd run time is affected by factors such as operating power and remaining battery Battery discharge may also be affected by factors such as degradation and temperature thus the actual run time may be somewhat different from the standard value In addition even when the screen displays 100 battery during charging the battery may not yet be fully charged and it continues to charge at a low current In ...

Page 16: ...Cordless Vacuum Cleaner H7 A It takes about 2 5 hours to charge from 0 to 100 Battery temperature will be higher after using MAX mode continuously which will increase charging time It is recommended that you cool down the machine for 30 minutes before charging ...

Page 17: ...stem In the hot summer battery temperature may be higher after usage To prolong battery life and ensure charging safety the machine will wait for the battery to cool down before charging As such charging time becomes longer in summer 37 Q Does the Roborock Handheld Cordless Vacuum Cleaner H7 have a car charger A No we issue standard power adapters for home usage and no car charger is available 38 ...

Page 18: ...rock Handheld Cordless Vacuum Cleaner H7 will stop charging and shut down once fully charged There is still slight power consumption after it is shut down and power will drop a certain extent after a long time If the battery drops too much it will resume charging 43 Q How should I store the vacuum cleaner if I do not plan to use it for a long time A When the vacuum cleaner will not be used for a l...

Page 19: ...ains after a few tries the machine will stop temporarily and a blockage warning will appear on the screen Please check and wash the primary filter and rear filter check the extension tube and brush heads for blockage and clear them 47 Q Can the floor brush head be used on short pile carpets A Yes the floor brush head can be used on short pile carpets However it is not recommended to use it on medi...

Page 20: ...head has a built in motor driven soft velvet roller which can clean most hard floors and some soft rugs such as wooden floors tiled floors and marble floors 52 Q What can I clean with the Multi Surface Brush A The Multi Surface Brush has powerful built in motor driven hard nylon bristles which can penetrate the carpet to clean dirt and hair It is suitable for cleaning most short and medium pile ca...

Page 21: ... clean dirt and hair It produces more noise than other electric brushes If noise increases suddenly when using the brush debris may be entangled within the roller Please remove the roller and clean it according to the maintenance instructions in the manual 56 Q Why does fan sound increase and run time become shorter when using the Multi Surface Brush A For better carpet cleaning our Multi Surface ...

Page 22: ...sh to vacuum quilts to remove mites the sheets are sucked in and difficult to move What should I do A The vacuum cleaner has great suction power for great mite removal effect When cleaning sheets you will have to hold and move the sheets by hand while vacuuming This will make it easier to clean For sheets with poor ventilation we recommend using Standard mode for cleaning to alleviate the problem ...

Page 23: ...ercurrent and overheat protection When the brush becomes entangled or the motor temperature is too high it will stop running to prevent danger Please remove and clean it according to instructions in the manual Wait for the motor temperature to drop before using it normally 65 Q How can I turn the brush head when using Multi Surface Brush A Turn the vacuum cleaner to the left or right and the brush...

Page 24: ...e that the dust bin latch has accumulated dust Please open the dust bin cover remove the dust bin and clean the dust bin latch It is also possible that dust has accumulated in the dust bin switch Remove the dust bin and clean the slide rail of the dust bin switch 70 Q The air from the air outlet sometimes blows in my direction Is the air clean A The Roborock Handheld Cordless Vacuum Cleaner H7 has...

Page 25: ...icates that the air duct is blocked Please check the following 1 The dust bin may be full or the contents may exceed the MAX line Please empty the dust bin 2 The pre filter may be blocked Please remove and clean it 3 The rear filter may be blocked Please remove and clean it 4 The extension tube may be blocked Please clean it 5 The brush pipe may be blocked Please clean the pipe inside the brush he...

Page 26: ...lease remove and clear entangled debris on both sides of the brush head to lower rotation resistance to avoid overcurrent shutdown 4 Q It is difficult to push the Soft Roller Brush What should I do A The Soft Roller Brush may suck tightly onto materials with poor ventilation It is recommended to use a lower power mode The Soft Roller Brush may suck up soft and slack fabric which will affect perfor...

Page 27: ...MAX line Please empty the dust bin 2 The pre filter may be blocked Please remove and clean it 3 The rear filter may be blocked Please remove and clean it 4 The extension tube may be blocked Please clean it 5 The brush pipe may be blocked Please clean the pipe inside the brush head 7 Q The vacuum cleaner has become noisier What should I do A Please remove and wash the dust bin and filter and dry th...

Page 28: ...rger is connected What should I do A When the battery is very low it is in a low current charging state at the beginning of charging and the screen cannot be turned on When the battery is charged to a certain level the screen can be turned on If the screen does not turn on after 20 minutes the battery may be damaged When the vacuum cleaner will not be used for a long time fully charge it and place...

Page 29: ...he soft rubber Please do not use them 3 Q Can I use a dishwasher to clean the dust bin brush heads rollers and filters A Please do not put the dust bin brush heads rollers or filters in the dishwasher The high temperature of dishwashers can cause deformation or even make the parts unusable 4 Q How do I clean the Soft Roller Brush when it is tangled with hair A Please remove the side cover of the S...

Page 30: ...d and which parts cannot be washed A Washable crevice tool dusting brush internal filters cyclone rear filter dust bin Soft Roller Brush roller Cannot be washed contains motors and bearings main machine Multi Surface Brush Multi Surface Brush roller Soft Roller Brush 8 Q How do I clean dust on the body and in gaps of the Cordless Stick Vacuum Does it come with a beak like cleaning tool A Our handh...

Page 31: ...t properly Please leave it at room temperature for a while before using it 11 Q The screen displays an unfamiliar interface which cannot be exited even by pressing the trigger What should I do A The vacuum cleaner may have mistakenly entered engineering mode Please press the main switch to exit If this fails to work please leave the vacuum cleaner idle and do not press any buttons for at least 2 m...

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