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Manual Robin SlimLine ENG - v. 1.0.0

6 Support

For details of special settings, requests for support and FAQs, please use our ‘online’ support page:
support.robintele.com

Suppor

Summary of Contents for SlimLine

Page 1: ...Software version 1 0 0 or higher Manual version 1 0 0 Date 28 03 2022 User Manual Robin SlimLine Robin SlimLine for Teams ...

Page 2: ...gf1 1 Manual Robin SlimLine ENG v 1 0 0 ...

Page 3: ... website www robintele com support website support robintele com e mail info robintele com Important safety information Take the following security measures when using a Robin The use of port forwarding in routers firewalls to access the Robin door phones is strongly discouraged Use the Robin door phones on the local network LAN only Change at first use the passwords of both the admin and the user...

Page 4: ...equirements prior to installation 12 4 2 Power on the Robin 12 5 Configuration 14 5 1 Logging in to the Robin 14 5 2 Configuration of the Robin 15 5 2 1 Telephony 16 5 2 1 1 Telephony SIP 16 5 2 1 2 Telephony Teams Robin for Teams 19 5 2 1 3 Telephony Phonebook 21 5 2 1 4 Telephony Call settings 24 5 2 1 5 Telephony Call log 27 5 2 1 6 Telephony Control 27 5 2 2 Audio 28 5 2 2 1 Audio Settings 28 ...

Page 5: ...tem Clock 43 5 2 5 3 System Events 44 5 2 5 4 System Security 48 5 2 5 5 System Schedules 50 5 2 5 6 System Software 51 5 2 5 7 System Streams 52 5 2 5 8 System Switch 53 5 2 5 9 System Info 55 5 2 5 10 System Debug 56 5 2 5 11 System Logs 57 6 Support 58 Appendix A Electronic lock 59 I Index ...

Page 6: ...module is all that has to be mounted there are no extra modules necessary Simple operation The Robin can be programmed to dial a predefined phone extension when the button is pressed Audio and video will be available during the call and the door opener relay of the Robin can be activated using DTMF SIP communication The Robin uses the Session Initiation Protocol SIP This means that the intercom ca...

Page 7: ...d to open a door a gate or a barrier Video support A real time video image of the person using the Robin is displayed on the screen of the H 264 compatible videophone softphone or Microsoft Teams client as soon as a call is answered High Definition video quality The integrated camera of the Robin is capable of displaying the video image in High Definition A maximum of three simultaneous video stre...

Page 8: ...d configuration The Robin can be configured on a PC or Mac via a web browser e g Firefox Chrome Safari Using a web browser modification of all the settings for the Robin is easy Compatible with WEBRelay The Robin is compatible with an external IP relays the ControlByWeb WEBRelay Quad LS This external device is equipped with 4 build in relays and can be connected to the LAN The Events mechanism in ...

Page 9: ...ering the phone that is being called In case you use a H 264 compatible videophone softphone or MS Teams client the video picture of the integrated camera is displayed on the screen of the phone 2 3 Controlling the built in door opener The built in door opener is controlled with predefined keys on the telephone set that answers the call When you activate the door opener the attached door gate barr...

Page 10: ...tallation a surface mount box is nessecary sold seperately for a Flush mount installation a flush mount box is nessecary sold seperately 3 1 Package contents of the Robin SlimLine Surface mount The Robin SlimLine for Surface mount 1 bottom screw 4 screws 4 wall plugs 6mm Engravable label Double sided tape for the label Connector with cable ends for connecting the build in relay I Installation ...

Page 11: ...ied Note match the screws with the holes of the rear cover to see if the square built in box is compatible 2 Feed the cables Ethernet and optional door lock wires through the built in box 3 Mount the rear cover to the built in box Note Make sure the back of the rear cover is flush without any gaps with the wall 4 Connect the Ethernet cable to the Robin SlimLine 5 Optional connect the cable for ope...

Page 12: ... built in box in the wall Note Create a drain hole in the wall see drawing 2 Feed the cables Ethernet and optional door lock wires through the built in box 3 Connect the Ethernet cable to the Robin SlimLine 4 Optional connect the cable for operating the door switch to the supplied connector and connect the connector to the Robin 5 Mount the Robin using the four supplied screws I Installation ...

Page 13: ...connected to the Robin to a network switch with Power over Ethernet or use a midspan and a standard network switch The Robin will boot automatically this can take up to 30 seconds Note The length of the Ethernet cable may not exceed 100 metres This is a limit of the Ethernet standard We assume here that the network supports DHCP if so all settings such as the IP addresses netmask gateway and DNS a...

Page 14: ...vices in the network When a Robin is detected it is displayed in the list Double click on the detected Robin you would like to configure the web interface for the selected Robin will show Mac Linux users Enter the IP address of the Robin in the address bar of the web browser that is installed on your PC in order to access the web interface The Robin can now be configured via the web interface see ...

Page 15: ...settings of the Robin The login credentials can be changed in the web interface of the Robin The default credentials are Administrator Login admin Password 123qwe User Login user Password has to be be set by an Administrator Note Change the password immediately after installation both the Administrator and the User menu System Security The use of strong passwords is highly recommended The Robin wi...

Page 16: ...nd processing features of the Robin can me made Video In the Video section optimise the image quality view the live video and set the motion detection settings Network In the Network section view and change the network configuration settings for the Robin System In the System section view and change the settings that influence standard operation of the Robin It also contains the log files section ...

Page 17: ...elephony SIP Enter the data required for registering on a SIP PBX a VoIP provider or MS Teams Note If the Robin is used for a direct connection Peer2Peer P2P to the telephone handset without using an SIP PBX or VoIP provider registration is not required C Configuration ...

Page 18: ...tocol UDP or TCP UDP is default Enter the IP address or hostname for the SIP PBX or VoIP provider Enter the IP port number for the SIP PBX or VoIP provider Enter the Line ID If not available use the same name as the Authentication Username Enter the username for registration to the SIP PBX or VoIP provider Enter the password for registration to the SIP PBX or VoIP provider Activates or deactivates...

Page 19: ... port of the proxy server Select this option when DNSsrv is used The DSCP class is used for Quality of Service Select the DSCP class for all SIP traffic Select the DSCP class for RTP audio Select the DSCP class for RTP video Enter the lowest IP port that may be used for the RTP audio stream Enter the highest IP port that may be used for the RTP audio stream Enter the lowest IP port that may be use...

Page 20: ...ams The Robin for Teams versions feature a Telephony Teams menu In this menu you can configure the Robin with your CyberGate subscription details found in the admin portal of the CyberGate Access the CyberGate admin portal here https admin cybergate cybertwice com C Configuration ...

Page 21: ...SCP Class SIP DSCP Class Audio RTP DSCP Class Video RTP DSCP Class Audio RTP port start Audio RTP port end Video RTP port start Video RTP port end RTP port random SIP port random The DSCP class is used for Quality of Service Select the DSCP class for all SIP traffic Select the DSCP class for RTP audio Select the DSCP class for RTP video Enter the lowest IP port that may be used for the RTP audio s...

Page 22: ...elephone number Note When Enable Teams mode is activated a default Teams profile is set The Profiles menu is not visible when Enable Teams mode is active Phonebook The green creates a new line The behind a line opens the details for this line The red X behind a line deletes the line from the list Description Number Profile Allow register The name that is associated with this number The value enter...

Page 23: ...VoIP provider The Robin dials the handset directly 3 When used for Teams the first part of the Teams user name without the domain can be entered Peer to Peer connection If a direct connection between the Robin and a telephone set is required without the use of a SIP PBX or VoIP provider please check our whitepaper How To_Peer to ENG pdf on the supplied USB drive or on our support website http supp...

Page 24: ...ad type The name that is associated with this profile Support for the G 711 ulaw audio codec Support for the G 711 alaw audio codec Change the payload type for DTMF signal transmis sion default value is 101 Support for the H 264 video codec Change the payload type for H 264 video codec default value is 99 C Configuration ...

Page 25: ...ngaged or not answering it will continue wit the second number If the second number is engaged or not answering it will continue wit the third number First Second Third Select the first number to dial Select the second number to dial Select the third number to dial Change the duration in Telephony Call settings General using the No answer timeout option C Configuration ...

Page 26: ...tively e g 8 30 12 29 morning call reception 12 30 13 00 lunch call a mobile phone 13 01 17 00 afternoon call reception Note When the Schedule function is in use timeslots take priority over the First Second and Third settings in Telephony Call settings Call priority The intercom checks whether a timeslot is active based on the current time if not it reverts to the settings for First Second and Th...

Page 27: ...s auto answering of incoming calls to the intercom off by default Answer incoming calls after X seconds End call attempt after X seconds Maximum duration of a call 0 no limit Displays the status of the phone functionality of the Robin Enables the LED lights on the Robin during calls to improve the video quality in low light environments C Configuration ...

Page 28: ...an delete individual log lines by clicking the red X behind the log line in question Call log 5 2 1 6 Telephony Control The Control menu allows you to manually initiate and end a call from the Robin Call Call Hangup Registration status Call status Initiate a call using the Call button End a call using the Hangup button Shows the IP PBX or VoIP provider registration status Shows the Robins call sta...

Page 29: ...nu you can control all audio related settings such as speaker volume and microphone sensitivity Settings Speaker volume Microphone sensitivity Tone volume Generate test tone Change the speaker volume Change the microphone sensitivity Change the tone volume Play a test tone C Configuration ...

Page 30: ...nd the type of sound that should trigger the detection two parameters can be set the volume and the duration Short audio spikes can be filtered by increasing the duration setting Background noise can be filtered by increasing the threshold Audio detection Enabled Treshold Duration Enable or disable the audio detection Change the volume threshold of the detection Change the audio duration of the de...

Page 31: ... buttons below the video frame functions as controls for the built in relays switch They are used for Switching off Close Switching on Open Switch on and after a predefined time automatically off Pulse Note These three buttons are only visible if the option User can control door opener System Security is enabled C Configuration ...

Page 32: ... Manual Robin SlimLine ENG v 1 0 0 5 2 3 2 Video Settings You can change the camera related settings here Resolution set the resolution of the camera Bitrate set the bitrate of the H 264 stream C Configuration ...

Page 33: ... video image Overlay Enable video overlay Show date and time Show device name Show device location Additional overlay text Enable or disable the video overlay function Display the date and time Display the device name as set in System Device Display the location of the Robin set in location in System Device Display additional text C Configuration ...

Page 34: ... the zones For example avoid objects that move in the wind such as flags branches on trees etc Both detection sensitivity and the size of the object you want to detect can be adjusted The graph at the bottom of the image allows you to verify whether the settings are correct The colour of the bars is green no detection or red detection The red line indicates the boundary of the detection area Motio...

Page 35: ...P netmask Default gateway Primary nameserver Secondary name server Linkstate Shows the network interface that is used Shows the Ethernet MAC address Shows the IP address Shows the IP netmask Shows the IP address for the default gateway Shows the IP address for the primary DNS Shows the IP address for the secondary DNS Shows the speed and status of the Ethernet link C Configuration ...

Page 36: ...s Netmask Default gateway Primary name server Secondary name server Select automatic DHCP or manual Enter the IP address Enter the IP netmask Enter the gateway or router address Enter the IP address for the primary DNS Enter the IP address for a secondary DNS Settings IP address Default gateway Actual IP address Actual IP address for the default gateway C Configuration ...

Page 37: ...HTTP port Enable HTTPS server HTTPS port Certificate Set the IP port for HTTP communication default value is 80 Enable web access over HTTPS Set the IP port for HTTPS communication default value is 443 Optional Select a certificate for the HTTPS connec tion C Configuration ...

Page 38: ...sion Set the from e mail address of the Robin Enter the e mail server address or hostname Select a encryption method none SSL TLS Select this option if mail server authentication is required Select this option if the mail server uses the Submis sion protocol Address book The green creates a new line The behind a line opens the details for this line The red X behind a line deletes the line from the...

Page 39: ... you may need to enable NAT Settings NAT enabled NAT hostname NAT port Use STUN for NAT address discovery Use inband STUN for NAT address discov ery Enable the use of NAT Enter the IP address or the hostname for NAT usage Enter the port for NAT usage Activate this option if a STUN server is used for dis covery of the WAN IP address Activate this option if inband STUN is used for discovery of the W...

Page 40: ...un xten com The connection port of the STUN server default 3478 Displays the status of the STUN request and the retrieved WAN IP address Use inband STUN for NAT address discovery Inband stun server Stun port Stun status The STUN server that will be used The Outbound proxy host will be used as source The connection port of the STUN server 5060 Displays the status of the STUN request C Configuration...

Page 41: ...o management software VMS solutions use the RTSP standard The Robin uses H 264 for video and G 711 uLaw for audio For more information regarding RTSP support of the Robin in combination with VMS solutions see the document How To_RTSP_ENG pdf Download this document on our support site http support robintele com C Configuration ...

Page 42: ...nge the RTSP port default 554 Use RTSP authentication RTSP username RTSP password needs to be defined Enable Multicast Set the multicast address Enable RTSP keep alive Set the keep alive timeout The DSCP class is used for Quality of Service Select the DSCP class for all SIP traffic Select the DSCP class for RTP audio Select the DSCP class for RTP video Multicast will reduce the load on the network...

Page 43: ...evision information Identity Device name Location Contact The name entered here is passed to the SIP proto col This means that the name is visible for example when a telephone has a caller ID display You can enter the location of the Robin here e g the main entrance loading door barrier etc Enter the details of the person responsible for managing the Robin C Configuration ...

Page 44: ...nual or automatic NTP time setting Enter the address or name of the time server here Shows the status of the selected time server Enter the date and time here manual setting Note The Robin does not feature a build in backup battery Every time the Robin reboots both the date and time need to be set By default it will use an NTP server to set the date and time In case of a manual setting this has to...

Page 45: ... can only start within a time slot eg lunch or after work hours Definition of the schedules can be done in the menu System Schedules Sources Define the events Audio Triggers if audio is detected VOX detection See menu Audio Detection Button Triggers when a button is pushed or a preset is chosen on the Keypad Choice button 1 2 3 4 5 6 or Keypad Call Triggers when a call is set up Choice incoming or...

Page 46: ...ration The name that is associated with this event source Enable this event source Shows whether an event source is active Selects the type of event source Set the event source minimum duration It extends the time an event is active by adding the initial time an event is active with the min duration Eg the Button event takes approx 0 5 sec Modify the min duration to 2 sec makes 0 5 2 2 5 sec C Con...

Page 47: ...Send an e mail containing a photo of the person using the intercom to a predefined e mail address Switch1 Switch the internal relay switch in the Robin Webrelay Switch a relay switch on an external relay unit from ContolByWeb WEBRelay Address the IP adres of the WEBRelay Relay 1 4 the relay to switch Action on off pulse on off or pulse the relay switch user selectable pulse time Use authentication...

Page 48: ... the event source for which this event action is the response Start the event action at the beginning of the event source the ending of the event source or on both rising falling both Selects the type of Action Select a defined schedule For more information about the Robin WEBRelay see Tech Note How To_Robin_and_ WEBRelay PDF on the support website support robintele com C Configuration ...

Page 49: ...trator username admin Change the default password of the Administrator default 123qwe Activate the User disabled by default The User username user Change the password of the User When enabled the User can only login during a period of one hour after a call is made by the intercom Displays three buttons below the Live video frame menu Video Live to control the built in relay switch Increases the se...

Page 50: ...ption Enabled Token The name of the token Enable the use of this token Shows the generated token Certificates The green creates a new line The behind a line opens the details for this line The red X behind a line deletes the line from the list Common name Certificate Certificate info The name of the certificate Upload a certificate to the Robin Shows detailed information about the certificate Acce...

Page 51: ...for example the Robin can be set to dial a different telephone number from that configured for normal working hours The timeslots are not prioritised so they must be set consecutively e g 8 30 12 29 morning call reception 12 30 13 00 lunch call a mobile phone 13 01 17 00 afternoon call reception Description Day From To The name that is associated with this Schedule Select the day days for this sch...

Page 52: ... has to be rebooted Backup Backup configuration You can make a backup of the settings using the Download button A file called Backupsettings txt is downloaded to the PC You can restore a backup to the Robin using the Upload button Select a backup file that was created earlier After restoring the backup the Robin must be rebooted Firmware_download You can host the firmware files on your own webserv...

Page 53: ...t device Restore application defaults Reboots the complete device It may take 30 seconds before the Robin is active again Restores the default settings for the Robin 5 2 5 7 System Streams The Streams menu shows all active video streams Note Not more then 3 simultaneous video streams are recommended If more streams are active functioning of the intercom might become disturbed C Configuration ...

Page 54: ...bin and a telephone handset the relay switch can be operated via key combinations on the telephone For examples on how to connect the Robin to an electronic door lock see Appendix A Electronic lock Control State Close Open Pulse Displays the status of the relay switch open close Deactivate the switch Activate the switch Activate and automatically deactivate the switch after a predefined time C Con...

Page 55: ...e relay switch stays open independently of the set time The relay switch closes Set the time that the relay switch stays open dura tion min 1 second and max 30 seconds Plays a tune when the relay switch is active Breaks the connection after activating the relay switch Close the relay switch after the phone is discon nected Change the display name for Pulse Change the display name for On Change the...

Page 56: ...Advanced Product Device Serial number Version Revision number Uptime System clock time Runs Shows the product type Shows the device ID Shows the serial number Shows the software version Shows the revision information Shows the time that the Robin is switched on Shows the system time Shows the amount of runs C Configuration ...

Page 57: ...t It connects the unit to the Robin Telecom Development support server and can be used for remote support Note Go to Robin will only work after contacting the support department of Robin Telecom Development Trace Status Interface name Default sniffer dura tion PCAP filter line Start Stop Shows the status of the trace The interface for which the trace is created Set the standard duration of the tra...

Page 58: ... 5 11 System Logs The Robin logs all events that occur Log settings Max lines to keep in log Download The number of log file lines that are stored Download the log file to the PC Application log Timestamp Log level Class Message Time stamp for the log entry The log entry classification The software component in the Robin that led to genera tion of the entry The actual log message C Configuration ...

Page 59: ...gf58 58 Manual Robin SlimLine ENG v 1 0 0 6 Support For details of special settings requests for support and FAQs please use our online support page support robintele com S Support ...

Page 60: ...ed method of the electronic lock manufacturer to connect the Robin This Appendix shows two common ways to connect the Robin to the electronic door lock altough other options might also be possible Basic electronic door lock with power supply Electronic door lock with input contact on the control box Note The relay switch of the Robin doesn t supply power for the electronic lock Make sure that the ...

Page 61: ...gf60 60 Manual Robin SlimLine ENG v 1 0 0 Document History Document Version Date Author Change 1 0 0 25 03 2022 KR Initial version 1 0 0 28 03 2022 KR Fixed typos ...

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