WARRANTY INFORMATION
All RMT Aquatic Lifting Systems have a Lifetime Warranty on the frame,
excluding the powder coated paint finish, which may become scratched with
normal use. All electronic and motor components, with the exception of batteries,
have a full two-year warranty. Within the warranty period, we will repair or
replace any part found to be defective upon our examination, but will not pay
shipping costs or other expenses. To obtain warranty service, call or write to us at
the address provided. This warranty is an exclusive remedy and we are not
responsible for any consequential or incidental damages or injury to person or
property. This warranty shall not apply to any product which has been subject to
misuse, negligence, or accident, or has been damaged in shipment, or misapplied,
or which has modified or repaired by an unauthorized person. This warranty only
applies to products owned by persons purchasing directly from the manufacturer
or from our approved dealers or distributors.
Warranty Procedures
To initiate a warranty claim, contact our customer service department. Once the nature
of the problem has been determined the following procedure will be followed:
Within the first 90 days following delivery of the Product
1. A Return Merchandise Authorization (RMA) will be issued for the return of
the defective component. This RMA number should be clearly displayed on
the outside of the package containing the returned part.
2. RMT will pay all freight charges for any component that fails within the first
90 days.
3. The defective component will be inspected by our technical staff to determine
if the product can be repaired. If the component cannot be repaired it will be
replaced with a new component.
After the 90 days
1. A Return Merchandise Authorization (RMA) will be issued for the return of
the defective component. This RMA number should be clearly displayed on
the outside of the package containing the returned part.
2. The customer is responsible for all freight costs after 90 days.
3. The defective component will be inspected by our technical staff to
determine if the product can be repaired. If the component cannot be
repaired it will be replaced with a remanufactured component.
16
