RETURN PROCEDURE
Before returning any equipment to RJE, you must contact RJE and obtain a Case Number. The Case
Number assists RJE in identifying the origin and tracking the location of returned items.
When returning items to RJE from outside the United States, follow the checklist presented below
to prevent any delays or additional costs.
Include with all shipments two copies of your commercial invoice showing the value of the
items and the reason you are returning them. Whenever possible, send copies of the
original export shipping documents with the consignment.
Route via courier (FedEx or UPS).
If there is more than one item per consignment, include a packing list with the shipment. It
is acceptable to combine the commercial invoice and packing list with the contents of each
carton clearly numbered and identified on the commercial invoice.
If it is necessary to ship via airfreight, contact RJE for specific freight forwarding instructions.
You will be charged for customs clearance and inbound freight.
Insure the items for their full value.
Refer to the RJE-issued Case Number on all documents and correspondence.
Prepay the freight.
TITLE
Title shall pass to buyer on delivery to carrier at Irvine, CA. Risk of damage or loss following such delivery
shall be to the buyer and RJE International shall in no way be responsible for safe arrival of the shipment.
Title shall so pass to buyer regardless of any provision for payment of freight or insurance by RJE
International or in the form of shipping documents. If shipment is consigned to RJE International, it shall
be for the purpose of securing buyer’s obligations under the contract.
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RJE International, Inc.
Tel: (949) 727-9399 | Fax: (949) 727-0070 | [email protected] | www.rjeint.com
