Troubleshooting
● No content is appearing on your ticker - make sure the power cable is firmly connected.
○ If there is a white blinking LED in the top right of section A1, this means your ticker is in
power save mode. Use the remote to turn off power save and resume scrolling content.
● Content is only scrolling on a portion of the ticker - it is likely that something wasn’t connected
properly during installation or something came loose in shipping. Start by removing the section to
the left of the last working section. Disconnect and reconnect the power cable and the CAT5
jumper.
● My ticker data is not updating - unplug your ticker for 5 seconds then reconnect power and wait
60 seconds to see if the content updates. Then check your Rise Ticker App to see if the ticker
shows online, if it is showing red go to a device connected to the same network and type
192.168.0.1 in the address bar and log in with Username: admin Password: PASSWORD.
Navigate to the Interface wlan0 menu item and see if the Connection State is “Connected”. If it
says disconnected repeat the step 2 under Network Connectivity from this guide.
○ If your ticker is not properly updating and you have verified it is connected, share the
with your IT department and have them check your organization
firewall to ensure it is not blocking connectivity to the ticker.
● If you have any other questions or need assistance email us at
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