13
ENGLISH
13
TROUBLESHOOTING
I have lost my keys.
• Make a note of the serial number of your product from the
base of the unit and call our Customer Care on (0) +44 1242
702 345 who will be happy to send you a replacement key.
• The lights on the unit are working but no laser is emitted on
pressing the button.
• Ensure the Touch Pins are making contact with the skin.
No lights are working on the unit.
• Ensure the Adapter plug is turned on at the wall and the
power lead is fully inserted in the back of the unit.
• If controls on either Main Unit or Wand are left untouched for
20 minutes, the System will shut down. To restart, turn the
Key anticlockwise to the off position then restart the unit.
The unit is not responding and one of the power level
lights is flashing.
• This indicates a lockout. If you experience a ‘lockout’,
simply reset the unit by turning it off with the key. Wait 5
seconds before turning the unit on again.
UNIT MAINTENANCE
• After use always unplug the Adapter and store out of reach
of children.
• Only use this product with the Mains Adapter supplied.
• To protect the laser, do not store at temperatures exceeding
40ºC.
• While unplugged, regularly clean the Front Face of the
Wand and Touch Pins with a cotton bud, to ensure optimum
laser output.
• Do not immerse the Main Unit or Wand in water.
• Always store the Wand on the Main Unit and do not use it
for any other purpose than intended.
• After use, wipe the Wand clean with a slightly damp cloth.
The Main Unit can also be wiped over.
• For laser efficiency, periodically clean the laser aperture
with a lint free cloth or cotton bud, ensuring no fibres are
left.
• If you experience unexpected behaviour of this product then
it is possible some external electromagnetic interference is
responsible. You should remove this source and restart the
product to restore full operation. At no time will the laser fire
unintentionally.
• Do NOT dissemble or repair. If you have any problems
using the product, contact our Customer Care Department.
