Rinnai 12
ORH OIM
CLEANING
WARNING
ALWAYS TURN OFF AND OR ISOLATE THE POWER BEFORE CLEANING.
NEVER IMMERSE THE APPLIANCE IN WATER.
CAUTION
Before operating the heater for the first time or after extended periods of non use ensure that the
surfaces are clean and free of debris or dust.
Once the radiating surface are clean avoid touching to prevent any transfer of skin oils to the
heating surfaces as this may cause spotting or staining.
NEVER ATTEMPT TO CLEAN THE HEATER WHILE HOT, ALWAYS WAIT FOR IT TO COOL DOWN.
Regular removal of accumulated debris and dust will prevent unpleasant burnt odours and prevent spotting and
stains on the surfaces, do this as needed or once per year�
Water ingress protection allows for safe cleaning of the external heater casing using a typical low pressure garden
hose or wet cloth�
ALWAYS TURN OFF AND OR ISOLATE THE POWER BEFORE CLEANING.
For more thorough cleaning of the surfaces a mild alcohol solution such as methylated spirits can be used, finish
off with a soft dry cloth or rag�
SAVE A SERVICE CALL
SYMPTOM
CAUSE
Will not heat / No operation indicator
Check that power is connected and switched on�
Heater smells when first used.
This is caused by oil or dust left over from the manufacturing
process and will stop after a short time�
Faint smell for short periods after
turning on the heater�
This is normal and should stop after a short time�
Heater smells when turned on after
periods of non use�
Build up of debris and dust on the heater� Switch the heater off and
allow it to cool down and then clean�
Clinking noises when heater is turned
on and after being turned off�
This is expansion and contraction noises of the heaters metal
components and is normal�
Poor heating performance�
Exposure to extreme ambient conditions such as high winds /
excessively cold temperatures can lower the heating performance
of an outdoor installation�
WHEN TO CALL FOR SERVICE
There are no user serviceable parts in this appliance, only an authorised person can such as a qualified electrician
can service or maintain this appliance�
SYMPTOM
CAUSE
There is a burning smell and or
strange sounds (other than normal
expansion and contraction noises)
coming from the unit�
Turn off the heater, and contact Rinnai�
When associated circuit breaker
(safety, ground) is thrown or a fuse is
blown�
Turn off the heater, and contact your authorised electrical installer�
Poor heating performance�
Incorrectly sized installation, contact your authorised electrical
installer�
Faulty heater element, turn off the heater, and contact Rinnai�
Will not heat / No operation indicator
Check that power is connected and switched on, if still faulty, turn
off the heater, and contact Rinnai�
CARE & MAINTENANCE