TERMS OF WARRANTY – AUSTRALIA
Rinnai Australia Pty. Ltd. ABN 74 005 138 769, 100 Atlantic Drive, Keysborough VIC 3173.
NOTICE TO CONSUMERS UNDER AUSTRALIAN CONSUMER LAW
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
For a major failure with a good, you are entitled to a replacement or refund and compensation for any other
reasonable foreseeable loss or damage. If the failure does not amount to a major failure and if the goods fail
to be of acceptable quality, you are also entitled to have the goods repaired or replaced.
For a major failure with the service, you are entitled to cancel your service contract with us and obtain a refund
for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for
any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure you are
entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your
contract and obtain a refund for the unused portion of the contract.
The benefits provided by this Warranty are in addition to any other rights and remedies available to a consumer
under the Australian Consumer Law and any other law which may apply to the goods and or services.
1 DEFINITIONS
The terms listed below shall have the following meanings:
1 “Authorised Service Representative”
means an independent service contractor authorised by Rinnai or
Rinnai service personnel.
2 “Rinnai”
means Rinnai Australia Pty Ltd (ABN 74 005 138 769) and any related company.
3
“Certificate(s) of Compliance”
means certificate(s) issued by licensed personnel (including plumbers,
refrigeration mechanics, electricians or other relevant tradespeople) to certify that any prescribed works comply
with applicable regulatory requirements.
4
“Certificate(s) of Occupancy”
means certificate(s) issued by the local government authority (or similar
organisation) which certifies that a home can be occupied.
5 “Installation Site”
means the site at which the Product is originally installed.
6 “Normal Business Hours”
means 8:30am to 5:00pm Monday to Friday, excluding public holidays.
7 “Operating/Installation Instructions”
means the user manual or other documentation which provides
detailed instructions on the proper operation and maintenance of the Product.
8 “Other Applications”
means any Product used for purposes other than Residential & Light Commercial
Applications. Other Applications may include but are not limited to factory, IT/Server room, telephone exchange,
processing area (e.g. bakery, kitchen, warehouse, swimming pool, agricultural facilities such as a nursery).
Any Product which has been installed, for whatever purpose, as a retrofit component to an existing system, will
also be classed as being part of an “Other Application” regardless of the purpose of use of the existing system
into which such product has been installed.
9 “Purchaser”
means the end user of the Product, the person named as owner in the Warranty certificate, the
holder of the Proof of Purchase or the holder of a property transfer document where the Product is included
as part of the chattels.
10 “Product”
means the equipment purchased by the Purchaser and described in Section 2 of this document.
11 “Proof of Purchase”
means a Tax Invoice or Receipt in respect of the Product. In the case of new constructions,
a Certificate of Occupancy or a Certificate of Compliance that details the date of installation or commissioning
will suffice.
12
“Qualified Installer”
means the qualified installation contractor who is responsible for performing the
installation work in the manner prescribed by local and statutory regulations, including compliance with any
relevant and to Rinnai specifications, including Australian Standards.
13 “Residential & Light Commercial Applications”
means any Product for use in residential or light commercial
applications where
a) the Product is solely used for the purpose of human comfort; and
b) the ambient temperature of the space the Product is intended to heat or cool is influenced solely or
primarily by natural exterior weather conditions rather than by man-made or mechanical heat sources.
Examples of Residential & Light Commercial Applications include, homes, offices, hotels, apartments,
nursing homes, hospitals, health care premises, shopping centres, and retail stores.
WARRANTY
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