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Commercial Hybrid System
How do I get service?
You must contact a licensed professional for the repair of a product under this Limited Warranty. For the name of a
licensed professional please contact your place of purchase, visit the Rinnai website (www.rinnai.us), call Rinnai at
1-800-621-9419 or write to Rinnai at 103 International Drive, Peachtree City, Georgia 30269.
Proof of purchase is required to obtain warranty service. You may show proof of purchase with a dated sales receipt,
or by
registering within 30 days of purchasing the product. To register your tankless water heater, please visit
www.rinnai
.us. For those without internet access, please call 1-866-RINNAI1 (746-6241). Receipt of Registration by
Rinnai will constitute proof-of-purchase for this product. Registration of product installed in new home construction
may be verified with a copy of the closing papers provided by the initial home buyer. However, Registration is not
necessary in order to validate this Limited Warranty.
What is not covered?
This Limited Warranty does not cover any failures or operating difficulties due to the following:
accident, abuse, or misuse
alteration of the product or any component part
misapplication of this product
improper installation (such as but not limited to)
product being installed in a corrosive
environment
condensate damage
improper venting
incorrect gas type
incorrect gas or water pressure
absence of a drain pan under the appliance
improper maintenance (such as but not limited to
scale build-up, freeze damage, or vent blockage)
incorrect sizing
any other cause not due to defects in materials or
workmanship
problems or damage due to fires, flooding, electrical
surges, freezing or any acts of God.
any damage caused by poor water quality
operating the water heater with anything other than
potable water at all times
force majeure
There is no warranty coverage on product installed in a closed loop application, commonly associated with space
heating only applications.
This Limited Warranty does not apply to any product whose serial number or manufacture date has been defaced.
This Limited Warranty does not cover any product used in an application that uses chemically treated water such as a
pool or spa heater.
Limitation on Warranties
No one is authorized to make any other warranties on behalf of Rinnai America Corporation. Except as expressly
provided herein, there are no other warranties, expressed or implied, including, but not limited to warranties of
merchantability or fitness for a particular purpose, which extend beyond the description of the warranty herein.
Any implied warranties of merchantability and fitness arising under state law are limited in duration to the period of
coverage provided by this Limited Warranty, unless the period provided by state law is less. Some states do not allow
limitations on how long an implied Limited Warranty lasts, so the above limitation may not apply to you.
Rinnai shall not be liable for indirect, incidental, special, consequential or other similar damages that may arise,
including lost profits, damage to person or property, loss of use, inconvenience, or liability arising from improper
installation, service or use. Some states do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation may not apply to you.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
www.rinnai.us/warranty
