RIKA TURA, Operating Manual, Page: 19 / 22

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EN
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11. PROBLEMS - POSSIBLE SOLUTIONS
Problem 1
Fire burns with weak, orange flame. Pellets heap up in fire trough, window
sooted up.
Cause(s)
Q
Poor chimney draught
Q
Too much fuel
Q
Damp wood
Q
Incorrect heating up
Q
Stove is sooted over inside
Possible solutions pellet operation
Q
Check whether flue gas pipes are blocked with ash (see CLEANING AND
MAINTENANCE).
Q
Use dry wood and correct fuel amounts (see BRIEF INFORMATION ON FUEL
- LOGS)
Q
Check whether the suction nozzles and air inlet pipe or flue tube are blocked.
Q
Check door and cleaning cover seals for leaks (see CLEANING AND
MAINTENANCE)
Q
Have service performed by authorised specialist company.
Q
Every glass plate must be cleaned from time to time (depending on use)
with glass cleaner.
Problem 2
Stove smells strongly and smokes outside.
Cause(s)
Q
Burning-in phase (taking into service)
Q
Stove has accumulated dust and/or dirt
Possible solution(s)
Q
Wait to end of burning-in phase and vent sufficiently
Q
Suction off any dust deposits from the convection air openings at regular
intervals
Problem 3
Flue gas discharge when wood is added and during heating phase.
Cause(s)
Q
Combustion chamber door opened too fast
Q
Too much ash in combustion chamber
Q
Adding logs to snappy
Q
Chimney draught too low
Q
Flue pipe connection leaks
Q
Logs combustion still running (visible flame)
Q
Inspection openings leak
Possible solution(s)
Q
open the combustion chamber door moderate
Q
regular cleaning of combustion chamber (vacuum)
Q
Adding logs carefully
Q
Check chimney
Q
Check connections and if necessary re-seal
Q
Add logs after flame is gone
Q
Check seals and replace (fire door, plaster cover, ..)
Note
Please note that checks on the control system and wiring ma only be
performed in unit switched dead. Any repairs may only be performed by
trained specialists.
Tip
If a malfunction message occurs, the cause must first be remedied; the unit
can be put back into operation by acknowledging the malfunction at the touch
display.