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RETURN POLICY & REPAIRS
Return Policy and Authorization
Before returning any product, please obtain a Return Merchandise Authorization number
(RMA#) by calling Customer Service at 503-628-0838 or e-mailing [email protected]. Include
the RMA# and information regarding the reason for the return with the returned product.
Shipping costs for returns must be prepaid by the customer. For your protection, items must be
carefully packed to prevent damage in shipment and insured against possible damage or loss.
Right Weigh, Inc. will not be responsible for damage resulting from careless or insufficient
packing or loss in transit.
An RMA# must be obtained by the original purchaser before any product can be returned. Only
new, unused products may be returned. Installed, used, damaged, modified or customized
products can not be returned for credit. Credit will be issued to the original purchaser after
evaluation by Right Weigh, Inc.
Repairs/Replacements
An RMA# must be obtained before any product can be returned. Right Weigh, Inc. will evaluate
returned products at no charge. If Right Weigh, Inc. determines that the returned product is
under warranty it will repair the product or parts thereof at no charge, or if unrepairable, replace
it with the same or functionally equivalent product whenever possible. Right Weigh, Inc. will
return the product at its expense via a shipping method (carrier to be at sole discretion of Right
Weigh, Inc.) equal to or faster than the method used by the customer. Products or parts thereof
not covered by warranty will be repaired or replaced at customer expense upon authorization by
the customer. Right Weigh, Inc. will return the repaired product at customer expense via a
shipping method (carrier to be at sole discretion of Right Weigh, Inc.) equal to or faster than the
method used by the customer.
Summary of Contents for 201-257-01
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