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For the most up to date documents, bike models, additional information, instructional videos, 

and more visit us at 

Ride1UP.com

 

15

 

 

7. 

Warranty Information

 

 

NOTE: (full warranty terms listed on website)

 

All Ride1UP electric bikes come with a One-Year Limited Warranty from date of purchase. Defective items 
or parts will be replaced and shipped to the holder of the warranty only. Warranties are not transferable to 
parties  other  than  the  original  purchaser.  All  purchases  must  be  made  directly  from  Ride1UP.com.  If 
purchase  was  not  made  on  Ride1UP.com,  you  must  register  your  product  at  ride1up.com/bikes  or  by 
emailing [email protected] with the original receipt of purchase. 

 The warranty covers product defects only that were already present at time of handover. It does not cover 
normal wear and tear, product misuse, act of God, accident, commercial use, alterations, modifications, 
improper assembly, water damage, extreme riding, installation of electrical or mechanical components that 
have  been  modified,  altered  or  replaced  with  third-party  parts,  operator  error  and  improper  follow-up 
maintenance. The  warranty  is  only  upheld  if  the  user  has  followed  all  the  rules  in  the  owner’s  manual. 
Ride1UP reserves the right to make judgment determinations of proper use based on the evidence provided 
and may require photos and/or videos of the items in question. 

Professional assembly is required for 

upholding the Limited Warranty. We will require proof of professional assembly or a post-assembly 
sign-off by a bike professional for warranty coverage to be applied.

 The components that are covered 

are: Frame, Fork, Saddle, Stem, Headset, Tires, Battery, Derailleur, Shifters, Brakes, Hubs, Freewheel or 
Cassette, Belt, Internal Controller, Display, Grips, and Motor. 

 

7.1 How to Handle Warranty Claims: 

In the event the E-bike is damaged during shipping, we will file a claim with the shipping company for major 
damage and send a replacement part when necessary. Minor scratches to components don't necessitate 
replacement or any refund, but for major aesthetic damage a credit may be issued, or replacement sent if 
the item is severely damaged. We will not cover any damage caused when owner sets up their own shipping 
option including using a freight forwarding or similar service.  

Ride1UP  will  cover  labor  and  parts  involved  in  handling  the  guarantee  within  the  30-day  period  after 
purchase. It is the owner’s responsibility to immediately inspect your bike on receipt, maximum within 3 days. 
Shipping claims are time sensitive. To quickly resolve the issue, the owner must send an email with a photo 
and/or video if appropriate to 

[email protected]

 

After the first 30-days Ride1UP will ship replacement parts of defective items within one year at no charge.  
The owner will be responsible for labor.

 

Warranty parts will be shipped within the U.S. only at our cost. It will 

be necessary to send an email with a photo/and or as appropriate t

[email protected]

 so we can cover 

the warranty. 

Summary of Contents for Roadster V2

Page 1: ...For the most up to date documents bike models additional information instructional videos and more visit us at Ride1UP com E bike Owner s Manual Model Roadster V2 ...

Page 2: ... important safety performance maintenance information Please take a moment to read the manual and review our instructions before you start riding keep the manual for the future reference Need service or support Visit our website https ride1up com bike support for quick answers or call email us directly Our support team is ready to help you M F 9AM 5PM Ride1UP Customer Support Contact Phone 888 494...

Page 3: ...ebar and Stem Assembly 8 3 3 Saddle Seat Post Assembly 9 3 4 Seat Clamp Assembly 9 3 5 Pedal Assembly 10 3 6 Detailed Torque Settings 10 3 7 Spoke Tension 11 4 Charging the Battery 11 12 5 Display Instructions 13 5 1 General Operation 13 5 2 LCD KM H to MPH 14 6 Error Code Troubleshooting 14 6 1 Error Codes Source of the Error 14 7 Warranty Information 15 7 1 How to Handle Warranty Claims 15 16 IM...

Page 4: ... ride this e bike Your e bike is designed for a maximum permitted overall weight rider cargo of 275lbs Your MUST have the bike inspected or assembled by someone experienced with bike mechanics prior to use Proper assembly and inspection of all nuts and bolts are vital for safety and for your warranty coverage as damages due to improper assembly are not covered under warranty Improper assembly of c...

Page 5: ...rect psi range and regularly check the tread depth of tires After an accident or crash you must take your e bike to a bike repair specialist to make sure that it is safe to ride Be aware that damage may not be visible Failure to do this may result in serious injury Any form of crack scratches or change of coloring in highly stressed areas indicate that the life expectancy of the part has been reac...

Page 6: ...weather conditions or when the road surface is comprised with ice snow water sand or anything else that could cause a loss of traction Failure to follow this rule may result in serious injury and or death Keep your e bike and packaging away from children Lithium Ion batteries can be extremely dangerous if stored or used improperly Please learn proper care of your battery at http batteryuniversity ...

Page 7: ...uctional videos and more visit us at Ride1UP com 7 2 What s in the Box Figure 1 Bike frame bike box saddle additional box of parts Figure 2 front wheel axle skewer and handlebars all zip tied together and padded Figure 2 Saddle and separate box with pedals charger and toolkit ...

Page 8: ...slide the stem onto the fork steerer tube D Place the top cap on the top and carefully tighten the compression bolt to the fork until you feel some resistance when rotating the stem the order is very important The fork should turn smoothly but it should not shift up and down relative to the headtube o Pull the fork up so it is properly seated against the bearings and push the stem down to increase...

Page 9: ...on point Figure 8 9 Adjust the suitable height and rotate the clamp to tighten and then shut it Figure10 3 3 Seat Clamp Assembly Slide saddle into seat post clamp Using an 6mm hex wrench Tighten the bolt to 16 17nm of torque unless otherwise marked on part The seat post angle is adjustable Ensure the bolt is correctly torqued If left loose or over tightened the seat post bolt could snap causing se...

Page 10: ...lled 180 from each other Make sure to orient the crank arm opposite of the other Install the crank bolt and torque to 39nm Make sure both crank arm bolts are torqued to 39nm Failure to do so may cause the crank to come loose during riding and permanently damage it NOTE THERE ARE TWO PEDALS INCLUDED IN THE BOX WITH YOUR BIKE THE PEDALS SCREW INTO THE ENDS OF THE CRANKS WITHOUT EXTRA NUTS SCREWS OR ...

Page 11: ... and the tip of the charger Please contact Support Ride1UP com and share pictures Follow these steps when charging battery Step 1 Turn the bike off The LCD will be off Step 2 Plug the charger which is off into the wall socket and then insert the chargers plug into the charging port on the bike When opening the charger port cover Rotate it DO NOT PULL OUTWARD Make sure the charger s tip is not stre...

Page 12: ...rge near any potentially flammable material Charge in a safe fire resistant space If you are storing the e bike for more than a day do not leave it plugged in It is best to leave it charged to 80 but unplugged When riding always close the cover to the charger port If moisture gets in the battery can be destroyed Everyone is encouraged to learn a little bit more about the basics of lithium ion batt...

Page 13: ...o turn off the bike when you are done riding after you dismount from the seat but before you lift your leg over the bike to get off If you stop to look at something or talk with someone please turn off your bike or safety Once the bike is powered on if PAS is on and at 1 or higher if the pedals are bumped and move forward when next to or moving the bike power will be sent to the motor and the bike...

Page 14: ...the display s initial menu Use up down buttons to select Unit Press the M button to select Select your preferred units Make sure your settings are saved 6 Error Code Troubleshooting In the event of a problem with the electrical components of your bike the display will show an error code The error code may only appear briefly when the problem occurs If an error occurs and you can do so safely glanc...

Page 15: ...red for upholding the Limited Warranty We will require proof of professional assembly or a post assembly sign off by a bike professional for warranty coverage to be applied The components that are covered are Frame Fork Saddle Stem Headset Tires Battery Derailleur Shifters Brakes Hubs Freewheel or Cassette Belt Internal Controller Display Grips and Motor 7 1 How to Handle Warranty Claims In the ev...

Page 16: ...l information instructional videos and more visit us at Ride1UP com 16 Ride 1up reserves the right to make judgment determinations of proper use based on the evidence provided and may require additional photos and or videos of the item or issue in question ...

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