For the most up to date documents, bike models, additional information, instructional videos,
15
7.
Warranty Information
NOTE: (full warranty terms listed on website)
All Ride1UP electric bikes come with a One-Year Limited Warranty from date of purchase. Defective items
or parts will be replaced and shipped to the holder of the warranty only. Warranties are not transferable to
parties other than the original purchaser. All purchases must be made directly from Ride1UP.com. If
purchase was not made on Ride1UP.com, you must register your product at ride1up.com/bikes or by
emailing [email protected] with the original receipt of purchase.
The warranty covers product defects only that were already present at time of handover. It does not cover
normal wear and tear, product misuse, act of God, accident, commercial use, alterations, modifications,
improper assembly, water damage, extreme riding, installation of electrical or mechanical components that
have been modified, altered or replaced with third-party parts, operator error and improper follow-up
maintenance. The warranty is only upheld if the user has followed all the rules in the owner’s manual.
Ride1UP reserves the right to make judgment determinations of proper use based on the evidence provided
and may require photos and/or videos of the items in question.
Professional assembly is required for
upholding the Limited Warranty. We will require proof of professional assembly or a post-assembly
sign-off by a bike professional for warranty coverage to be applied.
The components that are covered
are: Frame, Fork, Saddle, Stem, Headset, Tires, Battery, Derailleur, Shifters, Brakes, Hubs, Freewheel or
Cassette, Belt, Internal Controller, Display, Grips, and Motor.
7.1 How to Handle Warranty Claims:
In the event the E-bike is damaged during shipping, we will file a claim with the shipping company for major
damage and send a replacement part when necessary. Minor scratches to components don't necessitate
replacement or any refund, but for major aesthetic damage a credit may be issued, or replacement sent if
the item is severely damaged. We will not cover any damage caused when owner sets up their own shipping
option including using a freight forwarding or similar service.
Ride1UP will cover labor and parts involved in handling the guarantee within the 30-day period after
purchase. It is the owner’s responsibility to immediately inspect your bike on receipt, maximum within 3 days.
Shipping claims are time sensitive. To quickly resolve the issue, the owner must send an email with a photo
and/or video if appropriate to
After the first 30-days Ride1UP will ship replacement parts of defective items within one year at no charge.
The owner will be responsible for labor.
Warranty parts will be shipped within the U.S. only at our cost. It will
be necessary to send an email with a photo/and or as appropriate to
the warranty.
