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Ricoh SP C435DN, User Manual

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Ricoh SP C435DN User Manual Download Page 56

Message

Cause

Solution

"@Remote Cert. update
failed"

Updating the @Remote certificate
failed.

Turn the printer off, and then turn it
on again. If the problem persists,
contact your sales or service
representative.

"Cannot
connect=>Comm.Serv.
Check proxy user/
password."

The proxy user name or password
is incorrect.

Check the proxy server settings,
and then change the user name
and/or password if they are
incorrect.

"Change (Tray name) to the
following settings:"

The size of the paper in the tray
does not match the paper size
specified in the printer driver.

Select a tray containing paper
that is the same size as the
specified paper size.

"Connect
failed:WirelessCard Turn
power off, check card."

The printer cannot detect the
wireless LAN interface board.

Check that the board is supported
or installed correctly.

"Duplex mode is in off
position for (tray name)"

The duplex mode for the indicated
tray is not available.

You can use one-sided printing
only. Press [Change] to change
the tray's settings, press [JobReset]
to reset the job, or press [Form
Feed] to force printing.

"Ethernet Board Error"

An error on the Ethernet is
detected.

Turn the printer off, and then turn it
on again. If the problem persists,
contact your sales or service
representative.

"Independent-supply toner"

Independent-supply toner is set.

Use the toner recommended for
this printer.

"Load paper in (tray name)" There is no paper in the specified

tray.

Load the specified paper in the
tray, press [JobReset] to reset the
job.

"Parallel I/F Error"

The printer's self-diagnostic test
failed due to a loopback error.

Replace the IEEE 1284 board that
caused the error.

3. Troubleshooting

54

Summary of Contents for SP C435DN

Page 1: ...For safe and correct use be sure to read the Safety Information in Read This First before using the machine Troubleshooting Loading Paper Getting Started User Guide ...

Page 2: ......

Page 3: ...e Printer Configuration Screens Using the Control Panel 21 Configuring Printer Settings from the Menu key 21 Using Web Image Monitor 22 Displaying the top page 23 2 Loading Paper Paper Loading Procedure 27 Paper Size Specifications 28 Paper Type Specifications 30 Paper Precautions 32 Loading Paper into Paper Trays 35 Loading Paper into the Bypass Tray 38 Loading Orientation Fixed Paper or Two Side...

Page 4: ...s Printed on Error Logs and Reports 57 When You Cannot Print 62 When the Data In Indicator Does Not Light Up or Flash 65 Other Printing Problems 66 When You Cannot Print Properly 66 Paper Misfeeds Occur Frequently 72 Additional Troubleshooting 75 The Printed Image is Different from the Image on the Computer 79 When Printer Is Not Functioning Properly 82 When PictBridge Printing Does Not Work 84 Re...

Page 5: ...t describes the regulations and environmental conformance Quick Installation Guide Describes procedures from unpacking the machine to connecting it to a computer Operating Instructions Provides detailed information about the operation of the machine in HTML format The following are the main topics of the manual Getting Started Setting Up the Printer Loading Paper Printing Configuring and Managing ...

Page 6: ...eb Image Monitor For details see Before Using This Printer Security Guide Be sure to read this manual when configuring the enhanced security functions or user and administrator authentication Driver Installation Guide Explains how to install and configure the drivers Other Manuals Appendix DHCP Option 204 4 ...

Page 7: ...tions on resolving user errors This symbol is located at the end of sections It indicates where you can find further relevant information Indicates the names of keys on the machine s display or control panels Indicates the key sequence order you should perform using the control panel Example Select Host Interface Press OK Select Host Interface and then press the OK key mainly Europe and Asia mainl...

Page 8: ... data executed by you Notes The manufacturer shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the manufacturer with your office products For good output quality the manufacturer recommends that you use genuine toner from the manufacturer Some illustrations in this manual might be slightly different from the machine About IP ad...

Page 9: ... is a Region A model refer to the metric units If your printer is a Region B model refer to the imperial units List of Options This section provides a list of options for this printer and the names commonly used in this manual Option name Description Paper Feed Unit PB1020 550 sheet paper feed unit Hard Disk Drive Option Type P7 Hard disk IEEE802 11 Interface Unit Type O Wireless LAN interface boa...

Page 10: ...n paper can be loaded For details about the sizes and types of paper that can be used see page 28 Paper Size Specifications and page 30 Paper Type Specifications 2 Remaining paper indicator Indicates the approximate amount of paper remaining in the tray 3 Extender for the bypass tray Pull this extender out when loading A5 or larger size paper in the bypass tray 4 Bypass tray Up to 100 sheets of pl...

Page 11: ... side of the printer to open the front cover 9 Ventilation holes The right side of the printer features two ventilation holes To prevent overheating heat from internal components is released through these vents Malfunctions and failure can result if these ventilation holes are blocked or obstructed The dustproof filter needs to be replaced regularly for proper maintenance Replace the dustproof fil...

Page 12: ...thentication device etc 7 Front Cover Open Levers Pull these levers toward the front side of the printer to open the front cover 8 Left Cover Open this cover when replacing the drum unit transfer unit or waste toner bottle 9 Main power switch Use this switch to turn the power on and off For details about how to shut down the printer see page 17 Turning Off the Power 10 Ventilation holes To prevent...

Page 13: ...ck K For details about the messages that appear on the screen when consumables need to be replaced see Replacing Other Consumables Operating Instructions 4 Transfer Unit Replace the transfer unit and transfer roller together For details about the messages that appear on the screen when consumables need to be replaced see Replacing Other Consumables Operating Instructions 5 Toner From the left the ...

Page 14: ...1 2 3 DJF002 1 Optional interface units Wireless LAN board Allows you to communicate over a wireless LAN IEEE 1284 interface board Allows you to connect to an IEEE 1284 cable USB device server Allows you to add an Ethernet port to the printer and use two IP addresses at the same time To attach this option see Installing the Interface Units Operating Instructions 2 SD memory card options Camera dir...

Page 15: ...ing options If you slide out the controller board to install the hard disk carefully follow the instruction below to re install the controller board The following may occur if the controller board is not correctly installed All control panel indicators are lit No control panel indicators are lit The SC670 error message appears on the display Re install the controller board in the printer To do thi...

Page 16: ...ey Press this key to switch between the operation screen of the printer function and the function screens of the extended features currently in use 5 Menu key Press this key to configure and check the current printer settings Press to change the default settings to meet your requirements See Function Details of the Printer Configuration Items Operating Instructions 6 Selection keys Correspond to t...

Page 17: ...key Use this key to confirm settings or setting values or move to the next menu level 12 Data in indicator Flashes when the printer is receiving data from a computer The data in indicator is lit if there is data to be printed 13 Display Displays current printer status and error messages Entering energy saver mode turns off the back light For details about energy saver mode see page 18 Saving Energ...

Page 18: ...y print jobs sent from a computer Prt Jobs is displayed only when the optional hard disk is installed in the printer 4 Supplies Press to display the information about printer supplies By default the remaining amount of toner is displayed To avoid displaying the remaining amount of toner set Display Supply Info to Off in General Settings under Maintenance 1 Getting Started 16 ...

Page 19: ...Power When disconnecting the power cord from the wall outlet always pull the plug not the cord Pulling the cord can damage the power cord Use of damaged power cords could result in fire or electric shock Do not press and hold the main power switch when turning off the printer Doing so shuts down the printer forcefully and may damage the hard disk and the SDRAM module causing a malfunction of the p...

Page 20: ...ture of the fusing unit heater If the printer receives a job it increases the temperature of the fusing unit and perform printing but the display remains off You can configure the period of time the printer waits before it enters Low Power mode in Low Power Mode Timer For details see System Operating Instructions To exit Low Power mode do one of the following Start print jobs Press any key on the ...

Page 21: ...e the amount of time that the printer waits before switching to Sleep mode For details about setting Sleep Mode Timer and Weekly Timer see System Operating Instructions To exit Sleep mode do one of the following Press one of the keys on the control panel Start print jobs ECO Night Sensor ECO Night Sensor can detect darkness and automatically turn off this product s power If ECO Night Sensor is ena...

Page 22: ...s are opened Toner is being replenished The printer settings screen is displayed Fixed warm up is in progress Data is being processed Operations are suspended during printing The Data In indicator is on or flashing The sample print locked print hold print or stored print screen is displayed Accessing the printer using Web Image Monitor The printer consumes less energy when in Sleep mode but it tak...

Page 23: ...ntact your administrator 1 Press the Menu key DJF006 2 Select the settings you want to change Press the or key to select the next or previous items 3 Press the OK key Any changes you make with configuration screens remain in effect even if the main power switch is turned off To cancel changes made to settings and return to the initial display press the Escape key Displaying the Printer Configurati...

Page 24: ...ing the Address Book Configuring printer settings Configuring network protocol settings Configuring security settings Configuring the printer To perform the operations from Web Image Monitor TCP IP is required After the printer is configured to use TCP IP operations from Web Image Monitor become available Recommended Web browser Windows Internet Explorer 6 0 or higher Firefox 10 and 15 or higher G...

Page 25: ...higher downloading will be slower than with other browsers To download faster with Internet Explorer 8 0 or higher open the browser s Internet Options menu and register the printer s URL as a trusted site and then disable SmartScreen filter for trusted sites For details about these settings see the Internet Explorer Help files You can access Web Image Monitor more quickly by registering the printe...

Page 26: ... issued enter https printer s IP address or host name 3 To log in to Web Image Monitor in the administrator mode click Login on the top page The window for entering the login user name and password appears 4 Enter your login user name and password and then click Login For details about the login user name and password contact your administrator Depending on the configuration of your Web browser th...

Page 27: ... Click the Web browser s Refresh button to refresh the entire browser screen Help Use Help to view or download Help file contents 4 Basic Information area Displays the basic information of the printer 5 Work area Displays the contents of the item selected in the menu area Using Web Image Monitor 25 ...

Page 28: ...1 Getting Started 26 ...

Page 29: ...available for the size type and weight of the paper you want to use for printing For details about available paper trays for each paper size and type see page 28 Paper Size Specifications and page 30 Paper Type Specifications 2 Change the paper size and type settings for the tray you selected Use the control panel of the printer or Web Image Monitor to change the paper size and type For details ab...

Page 30: ...lowing A The paper size is detected automatically You can also select the paper size using the control panel B Select the paper size using the control panel C Select the paper size using the printer driver You can print on both sides of paper Not supported Metric sizes Paper size name Actual size Bypass tray Trays 1 4 Two sided A4 210 297 mm B A A5 148 210 mm B A B A6 105 148 mm B A B B5 182 257 m...

Page 31: ...w the custom paper sizes that can be loaded in each tray Metric sizes Tray Horizontal size One sided Vertical size One sided Horizontal size Two sided Vertical size Two sided Bypass tray 70 0 to 216 0 mm 127 0 to 1260 0 mm 102 0 to 216 0 mm 148 0 to 355 6 mm Trays 1 4 98 0 to 216 0 mm 148 0 to 355 6 mm 102 0 to 216 0 mm 148 0 to 355 6 mm Imperial sizes Tray Horizontal size One sided Vertical size ...

Page 32: ... Supported You can print on both sides of paper Not supported Paper type Paper weight No Bypass tray Trays 1 4 Two sided Thin Paper 1 A A Plain Paper 1 2 A A Plain Paper 2 3 A A Middle Thick Paper 4 A A Thick Paper 1 5 A A Thick Paper 2 6 A A Thick Paper 3 7 A A Thick Paper 4 8 A Recycled Paper 2 3 A A Special Paper 1 2 3 A A Special Paper 2 5 A A Special Paper 3 6 A A Letterhead Paper 2 to 6 A A ...

Page 33: ...o specify the paper weight for this paper type 2 Paper weight No 8 is available for the bypass tray only Paper weight No Paper weight 1 52 60 g m2 14 16 lb BOND 2 61 80 g m2 16 20 lb BOND 3 81 90 g m2 20 24 lb BOND 4 91 105 g m2 24 28 lb BOND 5 106 130 g m2 28 35 lb BOND 6 131 163 g m2 35 lb BOND 90 lb INDEX 7 164 220 g m2 90 lb INDEX 80 lb COVER 8 221 256 g m2 80 lb COVER 140 lb INDEX Paper Type ...

Page 34: ... or warped paper before loading For details about available paper sizes and types for each paper tray see page 28 Paper Size Specifications and page 30 Paper Type Specifications Depending on the environment where the printer is being used you might at times hear a rustling noise from paper moving through the printer This noise does not indicate a malfunction If paper cannot be fed properly because...

Page 35: ...owing precautions should always be followed Do not store paper where it will be exposed to direct sunlight Avoid storing paper in humid areas humidity 70 or less Store on a flat surface Do not store paper vertically Once opened store paper in plastic bags Print Area The following shows the recommended print area for paper printed with this printer DJF136 2 4 3 1 5 5 1 Print area 2 Feed direction 3...

Page 36: ...vary depending on the paper size printer language and printer driver settings The recommended printing area for the bypass tray is up to 355 6 mm 14 00 inches in length in the paper feeding direction Depending on the printer driver settings you may be able to print outside the recommended print area However the actual output may not come out as desired or a paper feed problem may occur 2 Loading P...

Page 37: ...pes of paper in the same paper tray After loading paper of the size that cannot be detected automatically specify the paper size and type using the control panel When printing a document specify the same paper size and type in the printer driver as specified on the printer Do not move the side paper guides and end paper guide forcefully Doing so may damage the tray When loading label paper load it...

Page 38: ...s not stacked higher than the upper limit upper line marked inside the tray DJF216 4 Adjust the paper guides to close any gaps Do not move paper loaded in the tray more than a few millimeters Moving the loaded paper excessively may cause damage to paper edges on the openings of the tray s lifting plate resulting in sheets being folded or becoming jammed DJF217 2 Loading Paper 36 ...

Page 39: ... it stops DJF218 To avoid paper jams make sure the tray is securely inserted Letterhead paper and envelopes must be loaded in a specific orientation For details see page 40 Loading Orientation Fixed Paper or Two Sided Paper or page 42 Loading Envelopes Loading Paper into Paper Trays 37 ...

Page 40: ... When printing a document specify the same paper size and type in the printer driver as specified on the printer When loading label paper load it one by one Paper feeding conditions and printing quality may vary depending on the paper thickness and width Be sure to perform test printing using the same paper beforehand Load paper with the print side down and in the short edge feed direction 1 Press...

Page 41: ...load paper print side down until it stops 1 1 2 DJF225 4 Adjust the side guides to fit the paper width DJF226 Letterhead paper and envelopes must be loaded in a specific orientation For details see page 40 Loading Orientation Fixed Paper or Two Sided Paper or page 42 Loading Envelopes Loading Paper into the Bypass Tray 39 ...

Page 42: ...On Always and then place the paper as shown in the table below For details about Letterhead Setting see Machine Modes Operating Instructions Paper orientation The meanings of the icons are as follows Icon Meaning Place or load paper printed side face up Place or load paper printed side face down Print side Trays 1 4 Bypass tray One sided Two sided To print on letterhead paper when Letterhead Setti...

Page 43: ...nsure all paper is output facing the same direction specify different input trays for one sided and two sided printing Note also that two sided printing must be disabled for the tray specified for one sided printing For details about how to make two sided prints see Printing on Both Sides of a Page Operating Instructions Loading Orientation Fixed Paper or Two Sided Paper 41 ...

Page 44: ...cifications Misfeeds might occur depending on the length and shape of the flaps When loading envelopes with their flaps open specify a custom size You can print with a standard envelope size setting only when printing on envelopes with their flaps closed However be sure to open the flaps when loading envelopes into Tray 1 with their flaps toward the back of the printer Before loading envelopes pre...

Page 45: ...ieve better output quality it is recommended that you set the right left top and bottom print margin to at least 15 mm 0 6 inches each The output quality on envelopes may be uneven if parts of an envelope have differing thicknesses Print one or two envelopes to check the print quality When printing onto envelopes the print speed is slower than usual Flatten out prints if they are creased or curled...

Page 46: ...e the paper settings appropriately using both the printer driver and the control panel For details about settings using the control panel see page 47 Configuring Envelope Settings Using the Control Panel Envelopes must be loaded in a specific orientation For details see page 42 Loading Envelopes Printing on Envelopes with Windows PCL 5c 1 After creating a document open the Printing Preferences dia...

Page 47: ...ded Select Off Paper Size Select the envelope size Orientation Select the orientation of the envelope 3 Select Paper Feed in the pop up menu 4 Select the paper tray where the envelopes are loaded 5 Select Printer Features in the pop up menu 6 Select Paper for Feature Sets and then select Envelope for Paper Type 7 Change any other print settings as necessary 8 Start printing from the application s ...

Page 48: ...per be sure to specify the paper size using the control panel and the printer driver The printer cannot print on custom size paper if the application does not support custom size paper Specifying Standard Size Paper Press the Menu key and then select the setting items using the or key 1 Select Paper Input Press OK 2 Select Paper Size tray name Press OK 3 Select the size of the paper set in the spe...

Page 49: ...per Letterhead Coated Paper Glossy Coated Paper Glossy Thick Coated Paper Matted Coated Paper Matted Thick Waterproof Paper Label Paper or Envelope for the paper type press Escape 5 Select Maintenance Press OK 6 Select General Settings Press OK 7 Select the paper thickness setting for the specified paper type Press OK 8 Select the tray where the specified type of paper is loaded OK If you selected...

Page 50: ...u want to change the paper thickness Press OK 11 Select the paper thickness Press OK For details about the envelope types that can be loaded in each tray see page page 28 Paper Size Specifications and page 30 Paper Type Specifications For details about how to load envelopes see page 42 Loading Envelopes Configure the paper settings appropriately using both the printer driver and the control panel ...

Page 51: ...inter has fully warmed up and is ready for use Five long beeps repeated four times Soft alert An error message appears on the control panel if there is no tray for the selected paper size or the tray is empty Five short beeps repeated five times Strong alert The printer requires user attention because paper has jammed the toner needs replenishing or other problems have occurred Beep alerts cannot ...

Page 52: ...d occurs For details about removing jammed paper see page 85 Removing Jammed Paper Load Paper indicator Appears when paper runs out For details about loading paper see page 27 Loading Paper Add Toner indicator Appears when toner runs out For details about adding toner see Adding Toner Print Cartridge Operating Instructions Service Call indicator Appears when the printer is malfunctioning or requir...

Page 53: ... booted up reconnect the USB cable Windows has already configured the USB settings Check whether or not the computer has identified the printer as an unsupported device Open Windows Device Manager and then under Universal Serial Bus controllers remove any conflicting devices A or icon is displayed for conflicting devices Take care not to accidentally remove required devices For details see Windows...

Page 54: ...the jobs Offline The printer is offline and cannot print Please wait This message may appear for a few seconds It means the printer is initializing replenishing toner or performing maintenance operations Wait a while Printing The printer is printing Wait a while Printing Suspended Printing is suspended To resume printing press the Suspend Resume key Ready This is the default ready message The prin...

Page 55: ...per To reset the error open the front cover and then close it For details see page 85 Removing Jammed Paper Y3 Remove misfeed in Tray 4 Opn cls Frt Cov Open Tray 4 and remove the jammed paper To reset the error open the front cover and then close it For details see page 85 Removing Jammed Paper Z Open Frt Cov and remove paper in Dup Feed Open the front cover and remove any jammed paper from the in...

Page 56: ...the wireless LAN interface board Check that the board is supported or installed correctly Duplex mode is in off position for tray name The duplex mode for the indicated tray is not available You can use one sided printing only Press Change to change the tray s settings press JobReset to reset the job or press Form Feed to force printing Ethernet Board Error An error on the Ethernet is detected Tur...

Page 57: ...qrd Soon FusingUnit You will need to replace the fusing unit soon Contact your sales or service representative to obtain a new unit Repl Rqrd Soon IntTrans You will need to replace the transfer unit soon Contact your sales or service representative to obtain a new unit Repl Rqrd Soon PCU Black You will need to replace the black drum unit soon Contact your sales or service representative to obtain ...

Page 58: ...ntinues to appear after the unit is installed again contact your sales or service representative Set the Intermediate Transfer Unit correctly The transfer unit may not be installed correctly Turn the printer off and re install the transfer unit Set the Toner Cartridge correctly The print cartridge may have not been installed correctly Turn the printer off and install the print cartridge again Set ...

Page 59: ...m authentication because the Address Book is being used by another function Wait a while and then retry the operation Auto user prog failed Automatic registration of information for LDAP Authentication or Windows Authentication failed because the Address Book is full For details about the automatic registration of user information see Security Guide Cannot print You have no privileges to print the...

Page 60: ...e max count Printing was canceled because the print maximum number was reached Contact your user administrator Excd Prt Vol Use max count Maximum number of user codes that can be registered has been reached Delete unnecessary user codes Exceeded max No of files While printing a Sample Print Locked Print Hold Print or Stored Print file the maximum file capacity was exceeded Delete unneeded files st...

Page 61: ... hard disk became full while printing a Sample Print Locked Print Hold Print or Stored Print file Delete unnecessary files stored in the printer Reduce the data size of the Sample Print Locked Print Hold Print or Stored Print file When printing with the PostScript 3 printer driver the hard disk capacity for fonts and forms has been exceeded Delete unnecessary forms or fonts registered to the print...

Page 62: ...Retrieval Error A memory allocation error occurred Turn off the printer and then turn it on again If the message appears again contact your service representative No response from server A timeout occurred while the printer was connecting to the server for LDAP Authentication or Windows Authentication Check the status of the server Paper Size Error Printing was canceled because the specified paper...

Page 63: ...r details about how to change the resolution setting see the printer driver Help Receiving data failed Data reception was aborted Resend the data Sending data failed The printer received a command to stop a transmission from the printer driver Check that the computer is working correctly User auth already exists The same account name is already used in the newly selected domain or server in an env...

Page 64: ...es not start The interface cable is not connected correctly For details about how to connect interface cables correctly see Connecting the Printer Operating Instructions Printing does not start The correct interface cable is not being used The type of interface cable to use depends on the computer Be sure to use the correct one If the cable is damaged or worn replace it For details about interface...

Page 65: ... is using wireless LAN when there is a microwave oven mobile phone industrial machine scientific instrument or medical instrument which uses the same frequency range near the device radio waves may be interfering with the wireless LAN s communication Turn off the microwave oven mobile phone industrial machine scientific instrument or medical instrument which uses the same frequency range and then ...

Page 66: ...t Advanced encryption has been set using the Extended Security function Check the settings of the Extended Security function For details about Extended Security function settings see Security Guide List Test Print is disabled A mechanical error might have occurred Contact your service representative Printing does not start when using the extended wireless LAN in Ad hoc Mode The correct Communicati...

Page 67: ...ecting the printer to the computer using a parallel interface connect using LPT1 or LPT2 1 Open the printer properties dialog box and then click the Ports tab For details about displaying the printer properties dialog box see Displaying the Printer Driver Properties with Windows Operating Instructions 2 In the Print to the following port s list check that the correct port is selected Network conne...

Page 68: ...printer driver s Detailed Settings tab click Paper in Menu and then select Bypass Tray in the Input Tray list Then in the Paper Type list select a proper paper type Printed images contain blots or are patchy The paper is damp Use paper that has been stored in the recommended temperature and humidity conditions For details about the proper way to store paper see page 32 Paper Precautions Printed im...

Page 69: ...aper see page 28 Paper Size Specifications and page 30 Paper Type Specifications The printed image is faded over the entire page If On is selected in the Toner Saving list in the printer driver settings the entire page will be faded when printed PCL 6 PostScript 3 On the printer driver s Detailed Settings tab click Print Quality in Menu and then select Off in the Toner Saving Images smudge when ru...

Page 70: ...duces print quality and can damage the printer s internal components Before printing on special paper check its surface carefully For details about special paper see page 32 Paper Precautions Image is dirty Use of non recommended toner can result in a loss of print quality and other problems Use genuine manufacturer toner Contact your service representative Printed graphics do not match graphics o...

Page 71: ... Check whether there is failed or canceled data remaining For details about how to identify the cause of the error see Checking Error Logs Operating Instructions Characters differ from the display The loaded paper is unsuitable Printing on recommended paper produces better resolution For details about recommended paper see page 28 Paper Size Specifications and page 30 Paper Type Specifications Ima...

Page 72: ... may be using paper smaller than the size selected in the application Use the same size paper as that selected in the application If you cannot load paper of the correct size use the reduction function to reduce the image and then print For details about the reduction function see the printer driver Help Photo images are grainy Some applications print at a lower resolution Use the application s or...

Page 73: ... the image was created to change the color and thickness of the lines Images appear only partially colored The paper is damp Use paper that has been stored in the recommended temperature and humidity conditions For details about the proper way to store paper see page 32 Paper Precautions When printing is performed using the USB device server a print job cannot be completed properly Even if the USB...

Page 74: ... are locked For details about how to set the side fences see page 35 Loading Paper into Paper Trays or page 38 Loading Paper into the Bypass Tray Images are printed at a slant The paper is feeding in at a slant Load the paper correctly For details about loading paper see page 35 Loading Paper into Paper Trays or page 38 Loading Paper into the Bypass Tray Misfeeds occur frequently The number of she...

Page 75: ... paper see page 28 Paper Size Specifications and page 30 Paper Type Specifications Use paper that has been stored in the recommended temperature and humidity conditions For details about the proper way to store paper see page 32 Paper Precautions Misfeeds occur frequently Printed paper is being used Do not load sheets that have already been copied or printed by another printer Misfeeds occur frequ...

Page 76: ...page 32 Paper Precautions Edges of sheets are creased You are using non recommended paper Use recommended paper For details about recommended paper see page 28 Paper Size Specifications and page 30 Paper Type Specifications Duplex printing is malfunctioning You have selected a paper tray that is not set for duplex print Change the setting to enable duplex printing for the paper tray The image on t...

Page 77: ...d up printing Select Speed in Print Priority list Select a lower resolution For details about how to change the settings see the printer driver Help Images are printed in the wrong orientation The feed orientation you selected and the feed orientation selected in the printer driver s option setup might not be the same Set the printer s feed orientation and the printer driver s feed orientation acc...

Page 78: ...tions do not print The printer driver settings are not configured correctly PCL 5c On the printer driver s Print Quality tab select 600 dpi in the Resolution area PCL 6 On the printer driver s Detailed Settings tab click Print Quality in Menu and then select Quality in the Print Priority list On the printer driver s Detailed Settings tab click Print Quality in Menu and then select Raster in the Ve...

Page 79: ...u and then select Raster in the Vector Raster list PostScript 3 On the printer driver s Detailed Settings tab click Print Quality in Menu and then select Text in the Dithering list For details about the printer driver settings see the printer driver Help Print speed or application relinquishing speed is slow The printer driver settings are not configured correctly PCL 6 On the printer driver s Det...

Page 80: ...printer driver Help PDF files do not print out cannot perform PDF direct print PDF files are password protected To print password protected PDF files enter the password in PDF Menu PDF files do not print out cannot perform PDF direct print PDF files cannot be printed if they are print disabled in PDF file security setting Change the PDF file security setting PDF direct print produces strange or ma...

Page 81: ...truments that use the same frequency range and then try printing again If printing is successful move the devices to a location where they do not interfere with the printer The Printed Image is Different from the Image on the Computer Problem Solutions The printed image is different from the image on the computer s display When you use some functions such as enlargement or reduction the layout of ...

Page 82: ...r misshapen Before printing embed the font in the PDF file to be printed The paper size appears on the control panel and printing is not performed with PDF Direct Print When PDF Direct Print is used printout requires paper set within the PDF file When a message indicating a paper size appears either place the indicated size in the paper tray or perform Form Feed Also if Sub Paper Size in the Syste...

Page 83: ... representative The color changes significantly when adjusted with the printer driver Do not make extreme settings for the color balance on the Print Quality menu under the Detailed Settings tab in the printer driver s dialog box Note that the sample image displayed in the printer driver is used only to show what processing will be performed so it may not match the print results For details see th...

Page 84: ...the input tray you want using the printer driver For details see the printer driver s Help Prints do not stack properly Paper is damp Use paper that has been stored properly See page 32 Paper Precautions If printed sheets come out curled use the standard tray extension See page 8 Guide to Components It takes too long to turn on the printer If the printer is turned off while accessing the hard disk...

Page 85: ...nfigure attached options in the printer properties For details see the printer driver s Help When printing combined prints or bound prints Check that the paper size and direction set in the printer driver are the same as those set in the application If the settings are not the same change the settings of the printer driver An empty tray is selected by Auto Tray Select and the document is not print...

Page 86: ...cognized You have connected multiple digital cameras Connect only one digital camera Do not connect multiple cameras Printing is disabled The number of originals exceeds the maximum number of pages that can be printed at a time The maximum specifiable print quantity at a time is 999 Respecify the quantity to 999 or less and then retry printing Printing is disabled There is no paper of the specifie...

Page 87: ...on take care when removing misfed paper Not doing so could result in burns When removing jammed paper make sure not to trap or injure your fingers Some of this machine s components get damaged on contact Do not touch the sensors connectors LEDs or other fragile parts that are shown in this manual when removing jammed paper Otherwise a malfunction might occur Location of Connectors DJF126 DJF127 DJ...

Page 88: ...ains displayed even after you remove misfed paper open and close the front cover Paper Misfeed Message A The paper misfeed message A appears when a paper misfeed occurs in the standard paper feed tray 1 Pull out the paper tray and then carefully remove any misfed paper DJF227 2 Push in the paper tray Make sure the tray is securely inserted to avoid paper jams 3 Troubleshooting 86 ...

Page 89: ...th Forcefully removing misfed paper may cause paper to tear and leave scraps of paper in the printer Remove the paper from the bypass tray before opening the front cover If a misfeed occurs when using the bypass tray open the front cover and then remove the misfed paper The inside of this printer becomes very hot Before removing paper around the fusing unit wait until the temperature of the covers...

Page 90: ...ou cannot find the misfed paper look inside the printer 3 If a misfeed occurs in the output area of the fusing unit open the output cover by pulling back the levers marked C left and right on the fusing unit s upper side DJF230 3 Troubleshooting 88 ...

Page 91: ...firmly After closing the cover check that the error has cleared Paper Misfeed Message Y1 Y2 or Y3 The following messages are displayed according to the tray where the paper is jammed Y1 Tray 2 Y2 Tray 3 Y3 Tray 4 Forcefully removing misfed paper may cause paper to tear and leave scraps of paper in the printer This might cause a misfeed and damage the printer Removing Jammed Paper 89 ...

Page 92: ...er by pulling the left and right side levers DJF228 4 Carefully close the front cover If a paper jam occurs in one of the optional paper feed trays pull out all the paper trays above the tray in which the jam occurred and then remove any jammed or partially fed sheets If you cannot pull a tray fully out jammed sheets are the most likely cause To pull a stuck tray fully out use moderate force 3 Tro...

Page 93: ... The paper misfeed message Z appears when a paper misfeed occurs inside the duplex unit 1 Carefully open the printer s front cover by pulling the left and right side levers DJF228 2 Tilt the duplex unit backward by carefully raising its front end DJF235 3 Carefully remove misfed paper DJF236 4 Carefully close the front cover Removing Jammed Paper 91 ...

Page 94: ... When closing the front cover push the upper side of the cover firmly After closing the cover check that the error has cleared 3 Troubleshooting 92 ...

Page 95: ... of Internet Explorer 6 is Microsoft Internet Explorer 6 The proper name of Internet Explorer 8 is Windows Internet Explorer 8 The proper names of the Windows operating systems are as follows The product names of Windows Vista are as follows Microsoft Windows Vista Ultimate Microsoft Windows Vista Business Microsoft Windows Vista Home Premium Microsoft Windows Vista Home Basic Microsoft Windows Vi...

Page 96: ...ft Windows Server 2008 R2 Standard Microsoft Windows Server 2008 R2 Enterprise The product names of Windows Server 2012 are as follows Microsoft Windows Server 2012 Foundation Microsoft Windows Server 2012 Essentials Microsoft Windows Server 2012 Standard The product names of Windows Server 2012 R2 are as follows Microsoft Windows Server 2012 R2 Foundation Microsoft Windows Server 2012 R2 Essentia...

Page 97: ... Interior 11 Internal options 12 J Jammed paper 85 L Letterhead paper 40 Loading paper 35 M Manuals 3 Messages 52 O Options 7 P Paper loading procedure 27 Paper misfeeds 72 Paper precautions 32 Paper settings 46 Paper size 28 Paper type 30 PictBridge 84 Power 17 Printed image 79 S Screen 15 U USB connection 51 W Web Image Monitor 22 When you cannot print 62 95 ...

Page 98: ...MEMO 96 EN GB EN US M257 8500A ...

Page 99: ... 2015 ...

Page 100: ...M257 8500A US EN GB EN ...

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