Ricoh PJK7000 Field Service Manual Download Page 83

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4. Troubleshooting

Summary of Contents for PJK7000

Page 1: ...Deneb PJ1 Machine Codes Y041 Field Service Manual 26 December 2013...

Page 2: ...rified or mechanically driven components To prevent a fire or explosion keep the machine away from flammable liquids gases and aerosols Health safety conditions This machine which uses a high voltage...

Page 3: ...s 9 Specifications 10 General Specifications 10 Compatible Mode 11 Computer compatibility for PC 11 Computer compatibility for MAC 14 GEO Board Limitation 16 Lamp Information 16 Lens 17 2 Installation...

Page 4: ...45 Main Board Shielding and Front Shielding 47 Front Cover LED Board LED Cover Thermal Board IR Cover 49 Right Cover Lamp Cover 50 Left Cover Keypad Rubber Keypad Board Speaker Interrupt switch 51 Op...

Page 5: ...91 Lens Calibration 91 DA Calibration 91 Fan Calibration 92 Re write Lamp Hours 94 Color Wheel Index 95 Focus Adjustment 96 Test Inspection Procedure 97 Check points 97 OSD Reset 97 Network Test 98 6...

Page 6: ...07 LAN FW Update Procedure 108 Check LAN FW Version 111 Re write Serial Number S N 112 Equipment Needed 112 Re write Serial Number S N 112 Connection 112 Re write serial number S N 113 Check Serial Nu...

Page 7: ...6...

Page 8: ...1 Product Information Overview Main Unit 1 Lens ring 2 Zoom lens 3 IR receivers 4 LED indicators 5 Lamp door 6 Outlet vent 7...

Page 9: ...y bar 9 Power switch 10 Power connector 11 Connector panel 12 Inlet vent filter 13 Audio vent 14 Keypad panel Control Panel 1 Power key 2 Menu key 3 Enter key 4 Exit key 5 Lens key 6 Auto key 7 Focus...

Page 10: ...HDMI connector 3 DVI D connector 4 BNC connector 5 Wired remote input connector 6 12V trigger relay connector 7 LAN connector 8 S Video input connector 9 Computer In connector VGA input 10 Monitor ou...

Page 11: ...ss mode 370W Standby mode LAN off 0 5W 7 Throw ratio 0 99 1 26 Replacement Lens Type 5 1 26 1 58 Standard Lens Type 2 1 58 3 00 Replacement Lens Type 6 8 Lamp life 1500 hours standard 370W 50 survival...

Page 12: ...N 008 1 01 7 68m LEN 009 1 28 9 63m LEN 010 1 61 18 29m Motorized lens shift Horizontal 15 tolerance 4 Vertical 50 tolerance 4 Dim corner larger than 50 Projection Image Size 50 300 16 Temperature Ope...

Page 13: ...37 9 72 8 O O 72Hz VGA 640 x 480 37 5 75 O O VGA 640 x 480 43 3 85 O O SVGA 800 x 600 35 2 56 3 O O 56Hz SVGA 800 x 600 37 9 60 3 O O 60Hz SVGA 800 x 600 46 9 75 O O SVGA 800 x 600 48 1 72 2 O O 72Hz...

Page 14: ...O O SXGA 1280 x 1024 64 60 O O SXGA 1280 x 1024 80 75 O O SXGA 1280 x 1024 91 1 85 O O SXGA 1400 x 1050 60 O UXGA 1600 x1200 75 60 O O HD1080 1920 x 1080 24 O O HD1080 1920 x 1080 50 O O HD1080 1920...

Page 15: ...0p 50 O O 1280 x 720p O expressed support this type of signal and expressed that does not support this type of signal If the computer compatibility supportive signal is different from User s Manual pl...

Page 16: ...800x600 75 O O O O O O O 800x600 85 O O O O O O 1024x76 8 60 O O O O O O O 1024x76 8 70 O O O O O O O 1024x76 8 75 O O O O O O O 1024x76 8 85 O O O O O O O 1280x72 0 60 O O O O O O O 1280x76 8 60 O O...

Page 17: ...s Manual GEO Board Limitation Blending Keystone 4 Corner Curve Rotation Pin Cushion Barrel Blending X O X X X Keystone X X X X O 4 Corner O X X X X Curve X X X X X Rotation X X X X O Pin Cushion Barre...

Page 18: ...Focal length f 14 03 17 96 18 07 22 59 18 07 22 59 F number 2 30 2 57 2 00 2 32 2 30 3 39 Focus spec MTF 67 lp mm 47 lp mm 67 lp mm Zoom range ratio 1 28X 1 25X 1 9X Zoom focus adjustment Motorized T...

Page 19: ...4 Vertical 50 typical tolerance 4 Dim corner larger than 50 Panel 0 7 XGA H 15 V 50 H1 0 V1 20 Lens shift accuracy 0 5 pixel per step Keystone correction V 20 degree H 20 degrees optional warping boar...

Page 20: ...onal lens Horizontal distortion A C C up and B C C down Vertical distortion D E 2F 2F Flare 1 pixel core pixel XGA 3 2mm 100 screen 2 Green flare 2 0 pixels Observable from 1 5m 3 Blue Red flare 2 5 p...

Page 21: ...1 Product Information 20...

Page 22: ...C to 40 C 41 F 104 F Power supply 100 240VAC 10 50 60Hz Auto ranging and power factor correction Machine Space Requirements Do not block projector in out air vents and keep 30 cm clearance around vent...

Page 23: ...projector up Accessory Check No Description Q ty 1 Projector with lens cover 1 2 Power cord 1 3 VGA cable 1 4 Remote control 1 5 AA batteries for remote control 2 Documentation User s Manual CD 1 Doc...

Page 24: ...control into your or someone s eyes Laser pointer can cause permanent damage to eyesight Do not transport the projector with any lens installed Do Turn off and unplug the power plug from the AC outlet...

Page 25: ...GEO Board Installation Installation Procedure 1 Rotate the lens ring cover A 2 Pull out the lens cover strap to remove the lens ring cover 3 Remove the 1 screw on the front cover 2 Installation 24...

Page 26: ...4 Remove the 5 screws on the top cover 5 Pull to remove the top cover A 6 Remove the 3 screws from the GEO cover and then remove the GEO cover A GEO Board Installation 25...

Page 27: ...7 Remove the 3 screws and the dummy board A 8 Install the GEO board 2 Installation 26...

Page 28: ...lowing tools which will be necessary in order to update the firmware and to perform adjustments that are necessary after replacing the optical engine page 54 Optical Engine or main board page 37 Main...

Page 29: ...Equipment Needed 1 Screw bit 105 Screw driver 107 2 Screw bit 107 3 Screw bit 107 4 Hex sleeves 5 mm 5 Tweezers 6 Utility knife 7 Projector 3 Replacement and Adjustment 28...

Page 30: ...or Rear cover Main board I O board LAN board Top blower TC blower Bottom blower System fan Thermal board LED board LED cover IR F sensor IR F cover Right cover Lamp cover Left cover Vent cover Filter...

Page 31: ...Thermal switch DA module DA sensor board Color wheel Photo sensor board Left cover Keypad rubber Keypad board Speaker Interrupt switch 3 Replacement and Adjustment 30...

Page 32: ...static chains When removing or disassembling the optical engine please note that specific environmental conditions clean room are required Lens Ring Cover Projector Lens 1 Rotate the lens ring cover A...

Page 33: ...hold the projector lens B rotate it carefully Then remove the projector lens carefully Be careful not to dirty the glass of the projector lens Be careful not to touch the motor A B of the projector l...

Page 34: ...Lamp Cover Lamp Unit 1 Loosen the 2 screws on the lamp cover A 2 Remove the 3 screws and then take out the lamp unit A Part Replacement 33...

Page 35: ...Top Cover IR T Sensor 1 Remove the 1 screw on the front cover 2 Remove the 5 screws on the top cover 3 Pull to remove the top cover A 3 Replacement and Adjustment 34...

Page 36: ...nd unplug the 1 connector for the IR T sensor A 5 Remove the 13 screws to remove the top shielding A Rear Cover 1 Remove the 8 screws red circle and 9 hex screws yellow circle to remove the rear cover...

Page 37: ...Be sure to attach the shorter screw A under the HDMI port 3 Replacement and Adjustment 36...

Page 38: ...Board I O Board LAN Board 1 Remove the 8 screws and 19 connectors on the front and the 3 connectors on the back to remove the main board modules 2 Remove the 3 screws to remove the GEO dummy board A...

Page 39: ...3 Remove the 3 screws to separate the main board A and the I O board B 4 Remove the 3 hex screws 3 Replacement and Adjustment 38...

Page 40: ...5 Remove the 1 screw to remove the LAN board A 6 Remove the 3 hex screws Part Replacement 39...

Page 41: ...tom blower D each have a three pin connector of the same color Be sure to identify the harness of each unit before connecting its connector to the board B TOP BLOWR C TC BLOWER D BOTTOM BLOWER E LAMP...

Page 42: ...Red black white wire white connector 3 pin L ZOOM FOCUS Yellow black red white wire white connector and black wire tube 4 pin M MOTOR H Yellow black brown orange wire white connector and black wire t...

Page 43: ...right of the lens unit Q DMD fan Red yellow black wire white connector and black wire tube 3 pin R THERMAL Red black white blue wire white connector and black wire tube 4 pin S FILTER SENSOR Red blac...

Page 44: ...2 Remove the 2 screws to remove the top blower duct A TC blower 1 Remove the top blower page 42 Top blower and duct 2 Remove the 4 screws to remove the TC blower module Part Replacement 43...

Page 45: ...ate TC blower A and bracket B Bottom blower and duct 1 Remove the top blower page 42 Top blower and duct 2 Remove the TC blower page 43 TC blower 3 Remove the 2 screws to remove the blower duct A 3 Re...

Page 46: ...4 Remove the 3 screws to remove the bottom blower A System Fan 1 Remove the 3 screws to remove the outlet vent A Part Replacement 45...

Page 47: ...2 Remove the 3 screws to remove the system fan module A 3 Replacement and Adjustment 46...

Page 48: ...3 Remove the 4 screws to separate bracket A and fan B Main Board Shielding and Front Shielding 1 Remove the 4 screws to remove the main board shielding A Part Replacement 47...

Page 49: ...2 Remove the 2 screws to remove the front shielding A 3 Replacement and Adjustment 48...

Page 50: ...over Thermal Board IR Cover 1 Remove the 7 screws 2 Unplug the 2 connectors to remove the front cover A 3 Remove the 5 screws to disassemble Thermal board A LED board B LED cover C IR F sensor D IR F...

Page 51: ...Right Cover Lamp Cover 1 Remove the 6 screws to remove the right cover A 3 Replacement and Adjustment 50...

Page 52: ...move the 2 screws to remove the lamp cover A Left Cover Keypad Rubber Keypad Board Speaker Interrupt switch 1 Remove the 5 screws and unplug the 3 connectors to remove the left cover A Part Replacemen...

Page 53: ...2 Remove the 9 screws to remove keypad board A the keypad rubber B interrupt switch module C speaker D and speaker holder E 3 Replacement and Adjustment 52...

Page 54: ...3 Separate the switch holder A and interrupt switch B 4 Remove the 4 screws to remove vent cover and filter vent cover A Part Replacement 53...

Page 55: ...5 Separate the filter vent cover A and vent cover B Optical Engine 1 Remove the 13 screws 3 Replacement and Adjustment 54...

Page 56: ...2 Unplug the 1 connector and then remove the optical engine A Part Replacement 55...

Page 57: ...l Photo Sensor Board 1 Remove the optical engine page 54 Optical Engine 2 Remove the 2 screws to remove the color wheel A 3 Remove the 1 screw to remove the photo sensor board A 3 Replacement and Adju...

Page 58: ...ve the optical engine page 54 Optical Engine 2 Remove the 2 screws to remove the DA module A 3 Remove the 1 screw to remove the DA sensor board A Thermal Switch 1 Remove the optical engine page 54 Opt...

Page 59: ...2 Remove the 1 screw to remove the thermal switch A Lamp Driver 1 Remove the 3 screws and unplug the 1 connector to remove the lamp driver module A 3 Replacement and Adjustment 58...

Page 60: ...2 Separate the lamp driver from the lamp driver shielding 3 Unplug the 2 connectors LVPS 1 Remove the 4 screws and unplug the 5 connectors to remove the LVPS A Part Replacement 59...

Page 61: ...ve the 4 screws to remove the DMD fan module A 2 Separate the DMD fan Fan rubber and fan bracket Bottom Cover Bottom Shielding AC inlet 1 Remove the 1 screw to remove the AC inlet A 3 Replacement and...

Page 62: ...2 Remove the 3 screws to remove the blower duct A 3 Remove the 18 screws to separate the bottom shielding A and bottom cover B Part Replacement 61...

Page 63: ...Blower Color wheel After firmware update System firmware update v v Chapter 6 page 99 Firmware Update Color wheel index v v Chapter 5 page 95 Color Wheel Index OSD reset v v 1 Chapter 5 page 97 OSD R...

Page 64: ...libration v v Chapter 5 page 92 Fan Calibration Focus adjustment v Chapter 5 page 96 Focus Adjustment Rod adjustment v 1 v 1 Chapter 4 page 85 Rod Adjustment 1 This action is not always required Perfo...

Page 65: ...3 Replacement and Adjustment 64...

Page 66: ...Filter LED Red Error LED Red Temp LED Red Lamp LED Red Power LED Red Power LED Blue Standby state Input power cord Flashing Power on Warming Flashing Power on lamp lighting Steady light Power off Coo...

Page 67: ...ge Filter LED Red Error LED Red Temp LED Red Lamp LED Red Power LED Red Power LED Blue Error Filter Switch Flashing Flashing Burn in Lamp off Flashing Flashing Shutter on Steady light 4 Troubleshootin...

Page 68: ...Main Procedures Main Procedures 67...

Page 69: ...A No Power Troubleshooting B Power Troubleshooting Make sure all connectors are connected properly Check LED indicator 4 Troubleshooting 68...

Page 70: ...Error LED flashing red temp LED steady lights red Main Procedures 69...

Page 71: ...Error LED flashing red temp LED flashing red 4 Troubleshooting 70...

Page 72: ...Error LED flashing red lamp LED steady lights red Main Procedures 71...

Page 73: ...Error LED flashing red filter LED flashing red 4 Troubleshooting 72...

Page 74: ...C Image Performance Troubleshooting 1 1 Is the RICOH logo displayed on the screen Main Procedures 73...

Page 75: ...1 2 Is the PC image displayed on the screen 4 Troubleshooting 74...

Page 76: ...1 3 Is video image displayed on the screen Main Procedures 75...

Page 77: ...1 4 Is focus ok 4 Troubleshooting 76...

Page 78: ...1 5 Is color ok Main Procedures 77...

Page 79: ...1 6 Have line bar 4 Troubleshooting 78...

Page 80: ...1 7 Is there noise on the image Main Procedures 79...

Page 81: ...1 8 Is uniformity ok 4 Troubleshooting 80...

Page 82: ...D Remote Control Troubleshooting Main Procedures 81...

Page 83: ...4 Troubleshooting 82...

Page 84: ...E Network Troubleshooting 1 1 Is the LAN connector LED in normal status Main Procedures 83...

Page 85: ...1 2 Are the network settings of the unit right 4 Troubleshooting 84...

Page 86: ...ronment The distance between the engine and the screen must be 2 0 M This process should be done in a dark environment under 2 lux Procedure 1 Display a white pattern 2 Adjust the screws to readjust t...

Page 87: ...4 Troubleshooting 86...

Page 88: ...use the remote controller to enter the service mode in the same way To exit from the service mode or return to the previous menu press the Exit key Service Mode Settings Here is a summary of common t...

Page 89: ...or SN Shows the serial number of the projector page 112 Re write Serial Number S N Display Hour Shows the operating hours of the projector You can also rewrite the lamp hours page 94 Re write Lamp Hou...

Page 90: ...k Current Blower Shows the current blower RPM values of the projector Factory Blower Shows the factory blower RPM values of the projector Lamp Voltage Shows the lamp voltage value of the projector Mod...

Page 91: ...ped with Component Composite S Video and HDMI HDTV source 480P 720P 1080i 1080P You can also use a computer with an HDMI port Recommended Test Condition Ambient brightness Dark room less than 2 lux Pr...

Page 92: ...ode 3 Select Lens Calibration to execute lens calibration Inspection item Check if the lens shift module is moving smoothly Criteria If the lens shift module does not move smoothly or sounds noisy che...

Page 93: ...d down or the calibration will be fail 1 Put the projector on a horizontal surface 2 Insert the power cord and turn the power switch 3 Press and hold down the Up key then press the Power key then rele...

Page 94: ...The three numbers RPM values for Factory Blower must be within the following ranges 2888 3088 2660 2860 1654 1854 If the RPM does not meet the above ranges replace the blower Calibration 93...

Page 95: ...g the board 1 Press the Power Left Left Menu keys to get into service mode 2 Select Display Hour and then press the Enter key 3 Select Lamp Hours Normal then use the Left or Right keys to re write the...

Page 96: ...lor Wheel Index should be done 1 Press the Power Left Left Menu keys to get into service mode 2 Select Color Wheel and then press the Enter key 3 Select CW Index then use the Left or Right keys to adj...

Page 97: ...at which you expect to use the projector 2 Press Zoom on the control panel or remote control to check that the zoom operates normally 3 Press Focus on the control panel or remote control to check that...

Page 98: ...le Lamp cover It should be locked in the correct place Zoom in out The function should work smoothly Keypad All keypad keys must operate smoothly OSD Reset After the final QC step we have to erase all...

Page 99: ...0 100 5 Check the communication result If communication succeeds The message Reply from xxx xxx xxx xxx bytes xxx time xxms TTL xxx appears The xxx fields vary according to the operating environment I...

Page 100: ...Update PIC PW392 DDP2431 FW Update Equipment Needed Software FW update file Hardware 1 Projector 2 Power cord 3 Female to female RS232 cable 4 PC Firmware Update Procedure Connection 1 Plug in the pow...

Page 101: ...he Power Switch B and let the projector get into standby mode Download software and update 1 Download the latest FW program file from the website unzip the file and save it on your desktop then double...

Page 102: ...rt which you are using see the red square below for an example 4 Click PIC24FJ32GA002 to update the PIC firmware The PIC firmware will run automatically 5 Download OK will appear Click OK PIC PW392 DD...

Page 103: ...tically 7 Flash Completed will appear Click OK After updating the PW392 firmware the projector power will turn on automatically Please ignore it and continue to update the DDP2431 firmware 8 Click DDP...

Page 104: ...W version 1 Restart the projector 2 Press the Power Left Left Menu keys to get into service mode to check the PW392 PIC DDP2431 FW version FW PIC ver shows on the left the PW392 firmware version and o...

Page 105: ...le Hardware 1 Projector XX 2 Power cord 3 LAN cable 4 PC Connect the Projector Check the LAN Setting 1 Plug the power cord into the projector A 2 Plug the LAN cable into the projector B 3 Turn on the...

Page 106: ...o select Setting A 5 Select Network B and then press the Enter key 6 Make sure that DHCP is Off 7 Write down the IP address and subnet mask 192 168 0 100 and 255 255 255 0 in this example LAN Firmware...

Page 107: ...PC Network Setting 1 Double click Local area connection then choose Properties 2 Select Internet protocol TCP IP and then click Properties 6 Firmware Update 106...

Page 108: ...be the same as the projector The HOST ID or IP address 192 168 0 XXX of the PC must be different from the projector IP address written down earlier 4 Click OK 5 Click Close to quit the setting screen...

Page 109: ...onnections LAN Settings 3 Cancel selection of the proxy server as shown below and then click OK LAN FW Update Procedure 1 Execute Internet Explorer and visit http 192 168 0 100 tgi fu tgi 6 Firmware U...

Page 110: ...2 Click Continue The Firmware Update image will appear on the screen 3 Click Browse 4 Select the LAN FW file bin which you saved and then click Open LAN Firmware Update Procedure 109...

Page 111: ...5 Click Update to start updating 6 The screen appears like this during the firmware update procedure 7 The following appears when the firmware update procedure is complete 6 Firmware Update 110...

Page 112: ...Check LAN FW Version 1 Restart the projector 2 Press the Power Left Left Menu keys to get into service mode to check the LAN FW version LAN Firmware Update Procedure 111...

Page 113: ...rial Number S N Equipment Needed Software FW update file Hardware 1 Projector 2 Power cord 3 Female to female RS232 cable 4 PC Re write Serial Number S N Connection 1 Plug in the power cord 6 Firmware...

Page 114: ...the RS232 cable A 3 Turn on the Power Switch B then press the Power key to turn on the projector Re write serial number S N 1 Select Start All programs Accessories Communications Hyper Terminal 2 Clic...

Page 115: ...the name item then click OK 4 Select the COM port which you are using Then click OK 5 Port Settings Bits per second 9600 Data bits 8 Parity None Stop bits 1 Flow control None Click OK 6 Firmware Upda...

Page 116: ...te a new text document and input 00199 TJ5132010016 press Enter key then save it Input the S N which belongs to your projector After inputting the S N you must press Enter key Re write Serial Number S...

Page 117: ...he Hyper Terminal then select Transfer Send text file 8 Select the text document which you created and then click Open 9 Select File Save Check Serial Number S N 1 Restart the projector 6 Firmware Upd...

Page 118: ...2 Press the Power Left Left Menu keys to get into service mode to check the S N Re write Serial Number S N 117...

Page 119: ...MEMO 118...

Page 120: ...MEMO 119...

Page 121: ...MEMO 120 EN...

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