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Ricoh Co. Ltd.

http://www.ricoh.com/

Model ME-P1/MF1

(M101/M102/M103)

Service Training

10. Troubleshooting

No additional notes.

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Summary of Contents for M101

Page 1: ...MF1 M101 M102 M103 Service Training Draft started 6 June 2011 Released 22 August 2011 Chinese only version Update 16 September 2011 Corrections applied Update 19 December 2011 International version released Update 27 February 2012 Minor corrections ...

Page 2: ...owing requirements Modify as necessary depending on your situation Preparation Prior to starting this course prepare the following items Training machines in the shipping boxes A set of service tools Field Service Manual User s Manuals Requirements for trainees Prior to starting this course the following training or equivalent should be completed Fax basics course Copier basics course The trainee ...

Page 3: ...3 Ricoh Co Ltd http www ricoh com Model ME P1 MF1 M101 M102 M103 Service Training 1 Product Outline No additional notes ...

Page 4: ...ner and printer functions 3in1 The M101 is a printer only The M101 has a very small operation panel with only two buttons and no display The top of the machine is covered by a plastic maintenance cover The M102 has a larger operation panel with more buttons and a 2 digit display The top of the machine is covered by a platen cover and flatbed scanner unit The M103 has an operation panel with a full...

Page 5: ...r switch 5 Cancel key 10 Input tray cover 4 Resume key 9 USB port 3 Power indicator 8 Front cover 2 Input tray 7 Output tray extension 1 Maintenance cover See the Quick Start Guide for a list of components in the shipping carton See the User s Guide for detailed external component descriptions ...

Page 6: ... tray cover 9 USB port 4 Exposure glass 8 Maintenance cover 3 Input tray 7 Front cover 2 Exposure glass cover 6 Output tray extension 1 Control panel See the Quick Start Guide for a list of components in the shipping carton See the User s Guide for detailed external component descriptions ...

Page 7: ...B port 5 Paper tray 12 Original tray extension 4 ADF extension tray 11 Auto document feeder ADF 3 ADF input tray 10 Maintenance cover 2 ADF cover 9 Output tray 1 Control panel See the Quick Start Guide for a list of components in the shipping carton See the User s Guide for detailed external component descriptions The output tray becomes the front cover when it is closed ...

Page 8: ... Panel M102 3in1 Chinese Version 5 ID copy key 9 Alert indicator 4 Density key 8 Power indicator 3 Density indicator 7 Start key 2 Copy number key 6 Stop Cancel key 1 Display screen See the User s Guide for detailed operation panel descriptions ...

Page 9: ...ion Panel M102 3in1 NA Version 5 ID copy key 9 Alert indicator 4 Density key 8 Power indicator 3 Density indicator 7 Start key 2 Copy number key 6 Stop Cancel key 1 Display screen See the User s Guide for detailed operation panel descriptions ...

Page 10: ...Ltd http www ricoh com Operation Panel M102 3in1 EU Version The EU version uses symbols rather than text labels See the previous slide for descriptions See the User s Guide for detailed operation panel descriptions ...

Page 11: ...inese Version 12 Number keys 6 Start key 11 Scroll keys 5 Cancel Stop key 10 Alert indicator 4 OK key 9 Display screen 3 Menu key 8 Power indicator 2 Speed dial key 7 ID copy On hook key 1 Copy Fax key See the User s Guide for detailed operation panel descriptions ...

Page 12: ... NA Version 12 Number keys 6 Start key 11 Scroll keys 5 Cancel Stop key 10 Alert indicator 4 OK key 9 Display screen 3 Menu key 8 Power indicator 2 Speed dial key 7 ID copy On hook key 1 Copy Fax key See the User s Guide for detailed operation panel descriptions ...

Page 13: ...Ltd http www ricoh com Operation Panel M103 4in1 EU Version The EU version uses symbols rather than text labels See the previous slide for descriptions See the User s Guide for detailed operation panel descriptions ...

Page 14: ... the low end market Target Users Business personal and small office Can double as a small office printer copier fax Technical Enhancements compared to some competitors predecessors Compact Small footprint Lowest height Genuine refill toner Fast first print Height of M101 is same as iPhone No additional notes ...

Page 15: ...yield Starter Approximately 500 sheets AIO yield Supply China model Approximately 2 000 sheets Others TBA When printing A4 or 8 x 11 paper in accordance with ISO IEC 19752 Expected product life 5 years or 50 000 prints whichever comes first No additional notes ...

Page 16: ... 17 Aficio SP 100 ME P1 Ricoh South America M102 21 Aficio SP 100SU ME MF1a M101 21 Aficio SP 100 ME P1 Ricoh China Non ID Chip Model M103 21 Aficio SP 100SF ME MF1b Ricoh China M103 27 Aficio SP 100SF ME MF1b M102 27 Aficio SP 100SU ME MF1a M101 27 Aficio SP 100 ME P1 Ricoh EU Asia Pacific M103 17 Aficio SP 100SF ME MF1b M102 17 Aficio SP 100SU ME MF1a M101 17 Aficio SP 100 ME P1 Ricoh North Amer...

Page 17: ...17 Ricoh Co Ltd http www ricoh com Model ME P1 MF1 M101 M102 M103 Service Training 2 Specifications No additional notes ...

Page 18: ...ess than 25 s at 23 C First print time Less than 6 4 s from the start of paper feed until paper exits Less than 13 s from the time data is received until paper exits First copy time Less than 27 s ADF feed Maximum original print size A4 8 x 11 Input tray capacity 50 sheets Output tray capacity 10 sheets ADF capacity 15 sheets This slide shows the basic specifications For more detailed specificatio...

Page 19: ...19 Ricoh Co Ltd http www ricoh com Model ME P1 MF1 M101 M102 M103 Service Training 3 Installation No additional notes ...

Page 20: ...to your maintenance duties you may also have to install the machine when you are in the field The full installation procedure is in the Quick Installation Guide Before you start installation Check the accessories Confirm the location to install the machine space power source environment No additional notes ...

Page 21: ...ake and reinstall the AIO print cartridge Connect the power cord and USB cord Install the printer software in the computer Load paper in the paper tray and open the output tray M103 only Connect the phone line Set up the fax functions The User s Guide contains more information about machine setup options Familiarize yourself with it in case the user requests your help No additional notes ...

Page 22: ...22 Ricoh Co Ltd http www ricoh com Model ME P1 MF1 M101 M102 M103 Service Training 4 Machine Overview No additional notes ...

Page 23: ...elf with the main print engine components shown above AIO Laser unit Paper tray Pick up roller Paper feed rollers Registration sensor Transfer roller Drum Hot roller Pressure roller Exit sensor Fusing unit Exit rollers Development roller Charge roller No additional notes ...

Page 24: ... yourself with the main ADF and flatbed scanner components shown above Separation roller Pick up roller Input tray Output tray Transport rollers Scanner CIS Pressure plate Exit rollers Set sensor Scanner exposure glass Feed sensor Scanner motor ADF exposure glass No additional notes ...

Page 25: ...onents shown above These components are common to all three models except the operation panel Main switch Main board Safety switch Operation panel M101 High voltage power supply HVPS Power supply unit PSU Pick up roller solenoid Thermistor Thermostat Main motor Fusing lamp Exit switch Registration sensor No additional notes ...

Page 26: ...trical Component Layout M103 Familiarize yourself with the M103 electrical components shown above Fax board Main board Speaker Scanner CIS Main motor Operation panel ADF motor Scanner motor ADF set sensor ADF feed sensor No additional notes ...

Page 27: ... a gear train 2 drive the pickup roller 3 the feed rollers 4 the drum 5 inside the AIO the hot roller 6 the pressure roller 7 and the exit rollers 8 The pickup roller solenoid 9 engages and disengages the rotation of the pickup roller during paper feed No additional notes ...

Page 28: ...28 Ricoh Co Ltd http www ricoh com Right Side Cover Off M103 The fax board is behind the main board Main board Main motor Speaker No additional notes ...

Page 29: ...29 Ricoh Co Ltd http www ricoh com Left Side Cover Off M103 High voltage power pack Main switch No additional notes ...

Page 30: ...he M101 printer M High voltage board M LDB Polygon motor ID chip Feed solenoid Power supply unit Operation panel USB I L SW Regist sensor Fu Therm Exit sensor Main motor Main Board Debug I F Debug I F Debug I F LDB Laser diode board Fu Therm Fusing thermistor Regist sensor Registration sensor I L SW Interlock switch ...

Page 31: ...voltage board M LDB Polygon motor ID chip Feed solenoid Power supply unit Operation panel USB Scanner CIS Motor I L SW Regist sensor Fu Therm Exit sensor Main motor Main Board Debug I F Debug I F Debug I F LDB Laser diode board Fu Therm Fusing thermistor Regist sensor Registration sensor I L SW Interlock switch CIS Contact image sensor ...

Page 32: ...n motor ID chip Feed solenoid Power supply unit FAX Operation panel USB Scanner CIS Motor ADF Sensor Motor I L SW Regist sensor Fu Therm Exit sensor Main motor Main Board Debug I F Debug I F Debug I F LDB Laser diode board Fu Therm Fusing thermistor Regist sensor Registration sensor I L SW Interlock switch ADF Automatic document feeder CIS Contact image sensor ...

Page 33: ...33 Ricoh Co Ltd http www ricoh com Main Unit Paper Path The red line shows the path that paper takes through the machine The registration sensor sets registration timing Laser on timing ...

Page 34: ...34 Ricoh Co Ltd http www ricoh com ADF Paper Path The red line shows the path that documents take through the ADF No additional notes ...

Page 35: ...35 Ricoh Co Ltd http www ricoh com Model ME P1 MF1 M101 M102 M103 Service Training 5 Maintenance Maintenance Service mode Cleaning No additional notes ...

Page 36: ...achine designed for user maintenance so it does not have a periodic maintenance schedule Refer to the maintenance information in the User Guide Operating Instructions User Guide Æ Maintaining the Machine Also see the Using the Service Mode slide No additional notes ...

Page 37: ...ontrol panel User Guide Æ Configuring the Machine Using the Control Panel All three models can be configured set up using the Smart Organizing Monitor User Guide Æ Configuring the Machine Using the Smart Organizing Monitor Refer to User Maintenance Mode in the FSM for details about user access procedures ...

Page 38: ... Æ Utilities Æ Smart Organizing Monitor Service Mode Yes Yes Yes Error history 5 Yes Yes Yes Counter information 4 Yes Yes Yes See the next slide Engine maintenance 3 No No Yes Power ON Copy Fax key Fax test 2 No No Yes From Ready state Stop Reset 1 0 7 Start Fax maintenance 1 M101 M102 M103 To Enter Service Mode Function No Note The Service Mode of the Smart Organizing Monitor is your best tool f...

Page 39: ...the Service Mode To open the Service Mode Step 1 Click About Step 2 Press Ctrl Shift and double click the right mouse button in the image area of the Smart Organizing Monitor Orange outlined area above About button Image area No additional notes ...

Page 40: ...eriodic maintenance schedule As a preventive maintenance measure you may need to clean machine components during service calls Go to the machine and practice cleaning procedures Refer to the User Guide for the cleaning procedures Pay particular attention to the Cautions when Cleaning section No additional notes ...

Page 41: ...41 Ricoh Co Ltd http www ricoh com Model ME P1 MF1 M101 M102 M103 Service Training 6 Mechanical Operation No additional notes ...

Page 42: ...ller has smooth metal on one side This side faces the paper after the pick up roller makes one turn allowing the paper to slide under it easily The paper feed rollers feed the paper past the registration sensor and then between the drum and the transfer roller Pick up roller Paper feed rollers Separation pad Paper This is a typical friction pad feed system In this machine the friction pad is calle...

Page 43: ...he leading edge of the paper activates the registration sensor At 0 142 second after the registration sensor is activated the control program starts the laser and writes the image on the drum Laser unit Paper feed rollers Registration sensor Drum Transfer roller No additional notes ...

Page 44: ...icoh com Image Transfer The positively charged transfer roller attracts the negatively charged toner from the drum to the paper Drum Negatively charged toner image Transfer roller Strong positive charge Paper No additional notes ...

Page 45: ...e exit sensor detects whether or not paper is ejected from the fusing unit jam detection 1 Hot roller 2 Fusing unit casing upper 3 Thermostat 4 Thermistor 5 Fusing lamp 6 Fusing unit casing lower 7 Pressure roller 8 Exit sensor actuator 9 Lower exit rollers 10 Upper exit rollers 11 Stripper pawls No additional notes ...

Page 46: ...e correct fusing temperature The thermistor is a contact NTC type This means that it has a negative temperature coefficient NTC so its resistance decreases as the temperature increases A thermostat 4 is mounted above but not touching the surface of the hot roller The thermostat is rated for 143 C 289 4 F and detects when the fusing unit overheats temperature rises above 143 C and switches the mach...

Page 47: ...e machine returns to standby mode C and is ready to start the next job as soon as it is received If a new job is received within 30 sec the machine starts the new job immediately If a new job is not received within 30 sec the machine enters Energy Save Mode 1 at E If a new is received within 60 sec the machine recovers rapidly and starts printing If a new job is not received within 60 sec while th...

Page 48: ... the front of the machine The extensions fold out and provide extended paper support The output tray and extensions are fragile They should be down and extended only when printing Generally leave the output tray closed against the front of the machine to prevent damage 1 Output tray 2 Output tray extensions Exit rollers No additional notes ...

Page 49: ...ocument pick up roller to pull the document into the ADF The document separation roller feeds the pages one at a time starting from the top to the document feed roller which feeds the sheet through the ADF The page is scanned as it passes over the CIS unit The document is then ejected face down on the document cover Subsequent pages are ejected on top of previous pages preserving document page ord...

Page 50: ... Flatbed Scanner The M102 and M103 have the flatbed scanner The CIS 1 and flatbed scanner motor 2 are the only two electrical components in the flatbed scanner 1 CIS 2 Scanner CIS cradle 3 Timing belt 4 Scanner motor No additional notes ...

Page 51: ...atbed scanning the original is placed at the left rear During ADF scanning the original passes over the center of the CIS Flatbed scanning can be done with the M102 and M103 ADF scanning is only possible with the M103 Flatbed scanning ADF scanning No additional notes ...

Page 52: ... top of the machine is raised On the M102 only the flatbed unit is raised On the M103 the ADF and flatbed unit are raised together The single hinge is on the left The top of the hinge is connected to the base of flatbed scanner 1 The support arm 2 has a base 3 support arm base that moves freely through the guide 4 when the top is raised and lowered The mechanism lies flat in the locked position 5 ...

Page 53: ...53 Ricoh Co Ltd http www ricoh com Model ME P1 MF1 M101 M102 M103 Service Training 7 Print Processes No additional notes ...

Page 54: ...per 8 passes between the drum 2 and transfer roller 9 the positive charge on the transfer roller pulls the toner off the drum onto the paper to form the image The cleaning blade 10 cleans unused toner from the surface of the drum The toner cleaned from the drum by the cleaning blade is collected in the waster toner unit 11 After passing between the drum and transfer roller the paper goes to the fu...

Page 55: ...55 Ricoh Co Ltd http www ricoh com Model ME P1 MF1 M101 M102 M103 Service Training 8 AIO Cartridge No additional notes ...

Page 56: ...r tank 2 Development roller 3 Doctor blade 4 Toner hopper 5 ID chip 6 Agitator 7 Toner paddle 8 Toner supply roller 9 Transfer roller 10 Drum 11 Charge roller 12 Cleaning blade The agitator stirs the toner and directs it to the development area The toner paddle moves toner to the supply roller Not used in some areas See slide xxx ...

Page 57: ... after the toner end alert Normally this system is enabled but the operator has the option of switching toner level detection off More in Notes below After a new AIO has been installed the operator must perform reset the toner cartridge User Tools System Settings Reset Toner Cartridge so the engine knows that a new AIO has been installed This allows the engine to re start the toner consumption cou...

Page 58: ...58 Ricoh Co Ltd http www ricoh com Model ME P1 MF1 M101 M102 M103 Service Training 9 Replacement and Adjustment No additional notes ...

Page 59: ...fety precautions during maintenance work Refer to the safety precautions in the field service manual FSM Æ Safety Symbols Trademarks FSM Æ Replacement and Adjustment Æ Before You Begin Additionally pay attention to all notes and cautions related to specific procedures elsewhere in the FSM No additional notes ...

Page 60: ... Co Ltd http www ricoh com Removing and Replacing Parts Disassembly Practice Referencing the FSM go to the machine and practice removing and reinstalling parts Observe all notes and cautions No additional notes ...

Page 61: ...udy the refill procedure in the FSM Practice refilling if practical FSM Æ Replacement and Adjustment Æ Refilling the AIO Observe all notes and cautions Note for M103 When an AIO is refilled the amount of toner in the AIO may not be the same as for a new AIO Therefore the toner end count may not match the actual amount of toner in the AIO In such case some users may prefer to have the toner end mes...

Page 62: ...anges are required after replacing the following parts Refer to the FSM for the details Main board FSM Æ Replacement and Adjustment Æ After Replacing the Main Board Laser unit FSM Æ Replacement and Adjustment Æ Laser Unit See After Replacement at the end of the removal procedure No additional notes ...

Page 63: ...ecute Fuser SC Reset to recover machine operation FSM Æ Troubleshooting Æ Fusing Related SC Codes FSM Æ Troubleshooting Æ Utilities Æ Smart Organizing Monitor After refilling the AIO with toner reset the toner counter M103 only FSM Æ Troubleshooting Æ Utilities Æ M103 User Tools FSM Æ Replacement and Adjustment Æ Refilling the AIO However see Note for M103 on the Refilling the AIO slide No additio...

Page 64: ...64 Ricoh Co Ltd http www ricoh com Model ME P1 MF1 M101 M102 M103 Service Training 10 Troubleshooting No additional notes ...

Page 65: ...perator when a problem occurs When an error occurs the alert indicator on the operation panel lights and the machine stops A buzzer will sound an alert on the M103 Press any key on the operation panel to turn the buzzer off This is the fax speaker on the M103 that also functions as an error alarm There is no buzzer alert for the M101 or M102 because these machines do not have the fax speaker The S...

Page 66: ...ms Æ Overview Using Test Pages and Print Patterns Use test pages and print patterns to check for image problems FSM Æ Troubleshooting Æ Image Problems Æ Test Page FSM Æ Troubleshooting Æ Image Problems Æ Print Patterns General Troubleshooting Practice Study the Troubleshooting section of the FSM FSM Æ Troubleshooting Also study the Troubleshooting section of the User Guide User Guide Æ Troubleshoo...

Page 67: ... com Model ME P1 MF1 M101 M102 M103 Service Training 11 Technology for Environmental Conservation This section explains the technology used in this machine for environmental conservation and the default settings of related functions ...

Page 68: ... Ozone reduction design Improves machine productivity when printing out duplex double sided images 5 High speed duplex output Allows documentation to be managed digitally cutting down on paper consumption Improves machine productivity when printing out duplex double sided images 4 Paper saving features 3 IH QSU 2 Hybrid QSU Reduction of warm up time Energy saving Reduction of CO2 emissions 1 QSU M...

Page 69: ...to warm up to the Ready condition This is made possible through the utilization of dual fusing lamp heating low fusing point toner a pressure roller with a sponge surface layer and a thin surface layer hot roller 2 Hybrid QSU This technology adds an additional circuit to conventional QSU Technology which allows the benefits of reduced energy consumption and reduced warm up time described above to ...

Page 70: ... the benefits of reduced energy consumption and reduced warm up time to be extended to color machines 4 Paper saving features 1 The duplex double sided and Combine features reduce paper consumption 2 The Document Server and other electronic document management features reduce paper consumption by offering an electronic method for storing and managing important documents No additional notes ...

Page 71: ...Interleaf and high speed Inverter Transport features 2 Enables quick printing of duplex jobs through the use of Duplex Scanning 6 Ozone reduction design Greatly reduces the machine s ozone emissions to near zero levels by utilizing 1 A charge roller belt instead of a corona wire 2 An image transfer roller belt instead of a corona wire based transfer system No additional notes ...

Page 72: ... the conventional pulverization method This allows the toner to fuse at a lower temperature which reduces the impact on the environment and contributes to achieving even higher image quality than before PxP toner also has other benefits including a reduction in the amount of toner needed to develop the image as well as an approximate 35 reduction in CO2 emissions during the toner manufacturing pro...

Page 73: ...ocal laws and regulations as well as user requirements in each market in which the products are sold 2 Reduces the noise generated by the polygon mirror motor 9 Minimization of harmful substances 1 Products sold in the EU conform to the RoHS Directive 2 Products sold in China conform to China s version of the RoHS Directive 3 In addition Ricoh imposes strict internal standards for limiting the pre...

Page 74: ...ling Enables effective use of resources by recycling reusing the toner left over on the drum surface after image transfer 12 Recycle friendly design To maximize the recycling ratio of machine and component materials as well as the ease of performing the recycling in the field machine sections and components are designed so that the recyclable parts can be separated out easily In addition component...

Page 75: ... min Auto Off Timer Energy Saver Mode Recovery time Setting range Default Timer Mode Timer settings and recovery time Smart Organizing Monitor Æ User Tool Æ Printer Configuration Time When the machine is not being used the machine enters energy saver mode to reduce the power consumption by turning off the LCD of the operation panel and lowering the fusing temperature The Energy Saver Mode cannot b...

Page 76: ...76 Ricoh Co Ltd http www ricoh com End of Course No additional notes ...

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