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Ricoh FAX1800L Operating Instructions Manual Download Page 11

iii

4. Troubleshooting

Loading Paper in the Main Cassette......................................................  31

Adjusting the Volume and Sounds the Machine Makes (Function 92) 34

If an Indicator Lights on the Operation Panel.......................................  36

Communication Problems ......................................................................  37

Clearing a Document Jam ......................................................................  38

Clearing a Copy, Fax, or Print Jam........................................................  39

Main Machine ..............................................................................................  39
Cassette Entrance.......................................................................................  41
Upper Rear Unit ..........................................................................................  42

Error Messages........................................................................................  44

Solutions to Common Problems............................................................  46

INDEX........................................................................................................  50

Smt2AE-basic_FM.book  Page iii  Friday, September 22, 2000  6:28 PM

Summary of Contents for FAX1800L

Page 1: ...sic Features drh010n eps Read this manual carefully before you use this product and keep it handy for future reference For safety please follow the instructions in this manual Smt2AE basic_FM book Page 1 Friday September 22 2000 6 28 PM ...

Page 2: ...e 31 0 20 5474111 United Kingdom RICOH UK LTD Ricoh House 1 Plane Tree Crescent Feltham Middlesex TW13 7HG Phone 44 0 20 8261 4000 Germany RICOH DEUTSCHLAND GmbH Mergenthalerallee 38 40 65760 Eschborn Phone 49 0 6196 9060 France RICOH FRANCE S A 383 Avenue du Général de Gaulle BP 307 92143 Clamart Cedex Phone 33 0 1 40 94 38 38 Spain RICOH ESPAÑA S A Avda Litoral Mar 12 14 08005 Barcelona Phone 34...

Page 3: ...ossible laser beam expo sure to the operator Warning Use of controls or adjustment or performance of procedures other than those specified in this manual might result in hazardous radiation exposure Two kinds of size notation are employed in this manual With this machine refer to the metric version For good copy quality Ricoh recommends that you use genuine Ricoh toner Ricoh shall not be responsib...

Page 4: ...rformance of procedures other than those specified in this manual might result in hazardous radiation exposure Two kinds of size notation are employed in this manual With this machine refer to the metric version For good copy quality Rex Rotary recommends that you use genuine Rex Rotary toner Rex Rotary shall not be responsible for any damage or expense that might result from the use of parts othe...

Page 5: ...performance of procedures other than those specified in this manual might result in hazardous radiation exposure Two kinds of size notation are employed in this manual With this machine refer to the metric version For good copy quality Gestetner recommends that you use genuine Gestetner toner Gestetner shall not be responsible for any damage or expense that might result from the use of parts other...

Page 6: ...performance of procedures other than those specified in this manual might result in hazardous radiation exposure Two kinds of size notation are employed in this manual With this machine refer to the metric version For good copy quality Nashuatec recommends that you use genuine Nashuatec toner Nashuatec shall not be responsible for any damage or expense that might result from the use of parts other...

Page 7: ...with IEC 60417 this machine uses the following symbols for the main power switch a a a a means POWER ON b b b b means POWER OFF Copyright 2000 Ricoh Co Ltd Smt2AE basic_FM book Page 1 Friday September 22 2000 6 28 PM ...

Page 8: ...In accordance with IEC 60417 this machine uses the following symbols for the main power switch a a a a means POWER ON b b b b means POWER OFF Smt2AE basic_FM book Page 1 Friday September 22 2000 6 28 PM ...

Page 9: ...ing the instructions under this symbol Be sure to read the instructions all of which are described in the Safety Information section in the Advanced Features manual The statements above are notes for your safety Important If this instruction is not followed paper might be misfed originals might be damaged or data might be lost Be sure to read this Preparation This symbol indicates the prior knowle...

Page 10: ...ion 15 Very Fine Detail Faxing 16 Resolution and Shading 16 Reception Modes 17 Switching Between Fax and Telephone Mode 17 3 Setup Initial Settings and Adjustments 19 Initial Settings Function 61 19 Storing and Editing Fax Numbers Functions 31 32 22 Storing Editing and Erasing Quick Dial Numbers Function 31 22 Quick Dial Label 23 Storing Editing and Erasing Speed Dial Numbers Function 32 23 Storin...

Page 11: ...92 34 If an Indicator Lights on the Operation Panel 36 Communication Problems 37 Clearing a Document Jam 38 Clearing a Copy Fax or Print Jam 39 Main Machine 39 Cassette Entrance 41 Upper Rear Unit 42 Error Messages 44 Solutions to Common Problems 46 INDEX 50 Smt2AE basic_FM book Page iii Friday September 22 2000 6 28 PM ...

Page 12: ...iv Smt2AE basic_FM book Page iv Friday September 22 2000 6 28 PM ...

Page 13: ... and checking the con tents of any files in memory Chapter 3 Transmission Features Explains about useful features for transmission You can find out about dial ing numbers easily Chapter 4 Reception Features Explains about reception features You can find out about receiving messages in telephone mode and printing with the Reverse Order Printing function for easier document distribution Chapter 5 Co...

Page 14: ...priate action Chapter 9 Maintaining Your Machine Explains about loading paper in the optional multipurpose feeder cleaning the rollers and scanner and so on Chapter 10 Installation Explains about the machine environment and installation Chapter 11 Appendix You can check the different options and specifications for this machine Smt2AE basic_FM book Page 2 Friday September 22 2000 6 28 PM ...

Page 15: ...e paper 2 Main Paper Cassette The main paper cassette holds copy pa per 3 Print Delivery Tray Copies incoming faxes and prints are delivered here 4 Document Delivery Tray Scanned documents are stacked on the document delivery tray TSTH060E eps Smt2AE basic_FM book Page 3 Friday September 22 2000 6 28 PM ...

Page 16: ...our original documents 8 Document Table Document table holds up to 30 sheets which are fed one at a time Place your original documents here 9 Multi purpose Feeder Option Multi purpose Feeder can be loaded with various kinds of printable media 10 Front Cover Release Lever Pull this catch to release the front cover 11 Front Cover Smt2AE basic_FM book Page 4 Friday September 22 2000 6 28 PM ...

Page 17: ...tor is on then memory transmission is in effect if it is off immediate transmission is in effect Switch between the two with the Memo ry key 7 Control Panel Display The Liquid Crystal Display guides you through tasks and informs you of the state of the machine Messages appear here The display consists of two 20 char acter lines 8 Speed Dial Tel Directory key Press the Speed Dial Tel Directory key ...

Page 18: ...ne call from the keypad without hav ing to lift the phone or handset off the hook phone or handset option needed 20 Clear key Press the Clear key to erase the last character or digit entered or use the left and right arrow keys to move the cursor and then press Clear to erase whatever is at the cursor 21 Quick Dial keys User Function keys There are 30 Quick Dial keys Use them to store individual f...

Page 19: ... the machine a fax message you received or a copy you made Procedures Procedures are described step by step Perform them in order When you see a display it always shows what comes after performing the step it accompanies Other illustra tions accompanying steps help you find the right key or show you how to perform the step A This is a step in a procedure THIS CORRESPONDS TO THE LCD DISPLAY Smt2AE ...

Page 20: ...Introduction 8 1 Smt2AE basic_FM book Page 8 Friday September 22 2000 6 28 PM ...

Page 21: ...like to check whether you have successfully connected with the other party s fax machine A fax message is not stored in memory Important If there is a power failure the power switch is turned off or the plug is pulled out for more than 6 hours 1 hour when the optional memory card is in stalled all files stored in memory are deleted As soon as power is restored the Power Failure Report is printed t...

Page 22: ...ontain the following materials in the document feeder Crayon Paint Charcoal soft pencil Glue Thermal paper Clips OHP Sheets vinyl coated paper Waxed paper Carbon paper Silicone oil Note Copies made with a copier that uses silicone oil may cause a misfeed To avoid this do not scan such copies until five or ten minutes after copying Clearly Written Small faint characters may not be transmitted clear...

Page 23: ... the same operation There are two kinds of Memory Transmission Parallel and Nor mal Parallel Memory Transmis sion is the default Note If your document gets stuck while it is being processed press the Stop key and turn to P 38 Clear ing a Document Jam for instruc tions on how to safely remove the original A Make sure that the machine is in standby mode for faxing The display should look like this R...

Page 24: ...l is pro grammed in Quick Dial 08 2 In this example Quick Dial key 30 is programmed as the Group key and Group dial number 1 is pro grammed Note If you install the handset or an external telephone you can send the message manually Pick up the handset and dial If you want to erase a digit of the phone number press the Clear key If you want to erase the entire number press the No key The maximum des...

Page 25: ...the fax message will be sent at the time that you selected Reference Send Later see Chapter 1 Sending at a Specific Time Send Later in the Advanced Features manual H Press the Start key The machine will dial the destina tion s number 5551234 SET DOC OR DIAL NO Note If the other party s line is busy your machine will redial See Chapter 3 Redial in the Ad vanced Features manual READY 98 10 04 SET DO...

Page 26: ...ort Journal and Transmis sion Result Report To see which files are currently in memory you may print a file list A Either To erase a fax message stored in memory A To erase a fax message stored in memory press the Func tion 2 1 and the Yes key FILE NO kkk KPAD hi PRINT LISTh SEARCHi B Press V V V V to scroll through the mes sages You will see the display A number or a label will appear on the lowe...

Page 27: ...go out If the memory indicator is lit press the Memory key B Place the entire document face down into the feeder TRANSMIT OPTIONi DIAL FAX NUMBER Note No more than 30 pages You can dial before you set the document Place the document after you dial the number and go to step D C Dial TRANSMIT Y START 5551234 D Press the Start key 5551234 DIALING The machine dials and connects to the other party The ...

Page 28: ...ow the current setting Choose a setting that matches your document Standard Standard quality Use for most printed or typewritten documents This is selected when the other res olution indicators are not lit Detail High quality Use for documents with small print or fine details Fine Very high quality Use this for high quality reproduction Halftone Use this for optimum quality if your document contai...

Page 29: ...ou of an in coming call and then starts receiv ing Telephone mode Use this mode if your line is shared by a fax machine and a telephone and if you wish to answer all calls yourself and decide whether they are fax messages or telephone calls You must manually press the Start key to receive a fax The machine will ring continuous ly until you answer the call so you have to be near the machine at all ...

Page 30: ...Faxing 18 2 Smt2AE basic_FM book Page 18 Friday September 22 2000 6 28 PM ...

Page 31: ...nt The FAX NUMBER code is re quired by international law You cannot legally connect a fax ma chine to the telephone system if the FAX NUMBER code is not pro g rammed F urther the FAX HEADER code and the date and time of transmission must be in cluded in the header of all pages faxed to from or within the Unit ed States Note When the PC Interface kit is in stalled OWN NAME is dis played as RTI FAX ...

Page 32: ... and 1 D Press the Yes key PROGRAMMED will flash on the dis play The following display ap pears Y NEXTi SET POLLING ID E Press V V V V until the following dis play is shown Y NEXTi SET OWN NAME F Press the Yes key OWN NAME ABC kkkkkkkkkkkkkkkkkkkk G Enter your office company or personal name or any other ap propriate identification Using the Quick Dial keys OWN NAME ABC Y N XYZ COMPANY Reference S...

Page 33: ... L Enter your phone number includ ing the country and area codes but no pauses FAX NUMBER KPAD Y N 12125551234kkkkkkkkk M Press the Yes key PROGRAMMED will flash on the dis play The following display ap pears Y NEXTi SET PSTN ACCESS NO N Press the Function key to finish READY 100 10 00 SET DOC OR DIAL NO Smt2AE basic_FM book Page 21 Friday September 22 2000 6 28 PM ...

Page 34: ... and then the Yes key ak QUICK hi PRINT LISTh SEARCHi Note To print a list of all Quick Dials and their contents press the W key and the Yes key and then the Start key B Select a Quick Dial in any one of the following ways Press a Quick Dial key e g press Quick Dial 01 a01 PROGRAM Y hi Press the V key until the Quick Dial you want appears on the dis play C Press the Yes key a01 KPAD N kkkkkkkkkkkk...

Page 35: ...ss Function key Quick Dial Label Use this function to print a sheet showing the contents of each Quick Dial and User Function key The size of the sheet matches the dimensions of the keys The following items are printed de pending on what is stored in each key Fax number label Group Dial label Program label User Function key Storing Editing and Erasing SpeedDial Numbers Function32 This procedure de...

Page 36: ...number a label press the No key and go to step H F Enter or edit the label using the Quick Dial keys b01 ABC Y N NEW YORK OFFICEkkkkk G Press the Yes key a01 Y hi LABEL SET ON iOFF H Press W W W W or V V V V to select whether the label for this Speed Dial will be printed on top of messages that you send to this destination I Press the Yes key bkk KPAD hi PRINT LISTh SEARCHi Note To print a Speed D...

Page 37: ...to a combined maxi mum of 49 destinations with the ten keys for all groups Howev er if you register 49 items with the ten keys Memory Transmis sion becomes unavailable only register up to 48 items with the ten keys The maximum number of desti nations you can register in a Group is 100 If you register the same destina tion more than once with a Speed Dial or Quick Dial in Groups it is only counted ...

Page 38: ...Quick Dial key you wish to use for this group 01 for example and then press the Yes key Note If you want to free up the old Quick Dial key press the No key and then the Yes key GROUP 1 Y N PROGRAM LABEL If a message like USED AS flashes up the key is already in use Press a different key F If you wish to give this group a name press the Yes key GROUP 1 ABC kkkkkkkkkkkkkkkkkkkk Note If not press the...

Page 39: ...ing numbers in this group Note To enter another number go back to step H K Press the Function key Note To work on another group go to step B Erasing Groups These steps describe how to erase sin gle numbers from a group A Press Function 3 3 and then the Yes key GROUP k 1 5 hi PRINT LISTh SEARCHi B Enter the group number using the ten key pad then press the Yes key GROUP 1 Y N PROGRAM QUICK C Press ...

Page 40: ...P 11 Memory Transmission Reference For how to program User Function keys see Chapter 6 User Func tion Keys Function35 in the Ad vanced Features manual A Press Function 3 1 and then the Yes key ak QUICK hi PRINT LISTh SEARCHi B Press the Quick Dial 30 a30 PROGRAM hi C Press the Yes key a30 PROGRAM Y N PROGRAM GROUP KEY D Press the Yes key ak QUICK hi PRINT LISTh SEARCHi E Press the Function key Smt...

Page 41: ...t checks the OWN NAME or FAX NUMBER of the other terminal and acts accordingly When you program OWN NAME s for these features you can program wild cards to greatly expand the number of terminals that you can specify For example if you wish to accept messages from all 150 branches of XYZ Company using Authorized Re ception and forward them on to head office using Forwarding you do not have to store...

Page 42: ...Setup 30 3 Smt2AE basic_FM book Page 30 Friday September 22 2000 6 28 PM ...

Page 43: ... a flat surface Note Remove any paper that may have dropped inside the machine in the area vacated by the paper cassette B Lift up the cassette cover and remove it C Remove any remaining paper TSTC200E eps TSTC100N TSTC100N eps TSTC270N eps Smt2AE basic_FM book Page 31 Friday September 22 2000 6 28 PM ...

Page 44: ...sh it firmly down until it locks into place E Prepare a stack of blank paper For smoother operation square the edges F Load the paper into the cassette TSTC050N TSTC050N eps TSTS010N eps TSTC210N eps Smt2AE basic_FM book Page 32 Friday September 22 2000 6 28 PM ...

Page 45: ...ce the cassette cover Note The frosted side of the cover must be face up when closed H Replace the cassette Push it in firmly until it locks into place TSTC220N TSTC220N eps TSTC230E eps Smt2AE basic_FM book Page 33 Friday September 22 2000 6 28 PM ...

Page 46: ...djust the reception monitor volume with the W W W W and V V V V keys and then press the Yes key when finished RECV MONITOR Y hi MIN iii MAX E Adjust the on hook monitor volume with W W W W and V V V V keys and press the Yes key when finished ONHOOK MONITOR Y hi MIN iii MAX TRANS MONITOR The sound of signal transmissions RECV MONITOR The sound of signal receptions ONHOOK MONITOR The sound of signal...

Page 47: ...R Y hi MIN iii MAX G Adjust the BUZZER monitor volume with the W W W W and V V V V keys and then press the Yes key when finished BUZZER Y N hi MIN iii MAX H Adjust the KEY volume with the W W W W and V V V V keys and then press the Yes key when finished KEY Y hi MIN iii MAX I Press the Function key to return to standby mode Smt2AE basic_FM book Page 35 Friday September 22 2000 6 28 PM ...

Page 48: ...ve received a fax message which is now stored in the memory See Chapter 4 Printing Message That Have Been Received into Memory Substi tute Reception in the Advanced Features manual The Check Display indicator is lit Read the message on the display and check the descriptions listed on P 44 Error Messages Smt2AE basic_FM book Page 36 Friday September 22 2000 6 28 PM ...

Page 49: ...lay Press the Stop key ERROR PRESS STOP KEY Causes A poor line caused the communi cation to fail The line is noisy Try to transmit the fax message again The other machine is out of order Ask the other party to check their machine Smt2AE basic_FM book Page 37 Friday September 22 2000 6 28 PM ...

Page 50: ...ints are jammed follow the next procedure A Open the operation panel to an angle of about 45 B Remove the original Important Do not pull out the document without opening the operation panel or you will damage the scanning mechanism C Close the operation panel TSTJ030N TSTJ030N eps TSTJ040N TSTJ040N eps TSTC040N eps Smt2AE basic_FM book Page 38 Friday September 22 2000 6 28 PM ...

Page 51: ...oblem For clearing original jams see the previous procedure Main Machine A Pull the front cover release lever towards you and open the front cover Note If you do not pull the lever only the upper unit will open B Remove the toner cassette TSTC380N eps TSTC330N eps TSTJ070N eps Smt2AE basic_FM book Page 39 Friday September 22 2000 6 28 PM ...

Page 52: ...leshooting 40 4 C Remove any jammed paper underneath D Replace the toner cassette E Close the front cover TSTJ170N eps Zaxt010n eps TSTC390N eps Smt2AE basic_FM book Page 40 Friday September 22 2000 6 28 PM ...

Page 53: ...e the main cassette and place it on a flat surface B Remove any paper from inside the machine C Push down the paper so that the base plate locks into place TSTC200E eps TSTJ080N eps TSTJ090N TSTJ090N eps Smt2AE basic_FM book Page 41 Friday September 22 2000 6 28 PM ...

Page 54: ...42 4 D Replace the main cassette Upper Rear Unit A Lift back the document table B Open the upper rear cover TSTC230E eps TSTF050N eps TSTJ120N TSTJ120N eps Smt2AE basic_FM book Page 42 Friday September 22 2000 6 28 PM ...

Page 55: ...Clearing a Copy Fax or Print Jam 43 4 C Pull out any jammed paper D Close the upper rear cover TSTJ110N TSTJ110N eps TSTJ130N TSTJ130N eps Smt2AE basic_FM book Page 43 Friday September 22 2000 6 28 PM ...

Page 56: ...k Dial key has a Group stored in it USED AS PROGRAM This Quick Dial key has a Keystroke Program stored in it USED AS DIAL This Quick Dial key has a telephone number stored in it USED AS GROUP KEY This Quick Dial key is programmed as Group key NOT PROGRAMMED Either This Quick Dial key or Speed Dial Code does not contain a number This Quick Dial key does not contain a Keystroke Program ALREADY PROGR...

Page 57: ...ICE CALLk kk Machine is out of order Contact your service representative USED AS DIAL OPTION Dial Option feature is set in Quick 29 WCHECK PAPER SIZE The size of the installed paper does not match the currently selected paper size Set the paper size or install the appropriate pa per IN USE This Quick Dial is being used for e g a Send Later Transmission Smt2AE basic_FM book Page 45 Friday September...

Page 58: ... paper into the paper tray See P 31 Loading Paper in the Main Cassette Does CLOSE COVER appear in the display Close all covers Is the Add Toner indicator on Load a new toner cassette See Chapter 9 Replacing the Toner Cassette and Cleaning Pad in the Advanced Fea tures manual TRANSMISSION The original is not pulled into the auto document feeder You did not feed the document far enough into the feed...

Page 59: ...ument types The pages must all be of the same type Static electricity on the originals Shuffle the document See P 11 Memory Transmission User maintenance is needed Do user maintenance especially roller 1 See Chapter 9 Cleaning the Rollers and Scanner in the Advanced Fea tures manual Frequent original misfeeds Non feeds Copier silicone oil on the originals Wait a few minutes and then try again Inco...

Page 60: ...nicating with a particular termi nal There are some bad lines between you and that other termi nal Store that terminal s number as a Quick Dial Key or Speed Dial Code Then call a service representative Inform the nature of the problem and give the Quick Dial Key or Speed Dial Code that you stored the number in Consistent poor image quality when communicating with a particular terminal RECEPTION Th...

Page 61: ...ine Make sure that the paper path is completely clear of paper and other material after a misfeed Are you copying onto recycled paper Fan the stack of recycled paper and load it in the paper tray Stripes on copies The scanner is dirty Clean the scanner 6 See Chapter 9 Cleaning the Rollers and Scanner in the Advanced Features manual TELEPHONING You cannot receive phone calls the unit only rings onc...

Page 62: ... Clear key 6 Communication Problems 37 Control Panel Display 5 Copy key 6 CSI FAX NUMBER 19 D Document Delivery Tray 3 Document Guide 4 Document Jam 38 Document Table 4 E Editing Fax Numbers 22 Group 25 Quick Dial Numbers 22 Speed Dial Numbers 23 Energy Saver key 6 Entering Characters 29 Symbols 29 Erasing Group 27 Quick Dial Numbers 22 Speed Dial Numbers 23 Error Messages 44 F FAX HEADER 19 Faxin...

Page 63: ...s 23 Q Quick Dial 22 Quick Dial Label 23 R Receive File indicator 5 Reception Mode Fax Mode 17 Telephone Mode 17 Reception Mode key 6 Reports Speed Dial List 23 Resolution 16 Resolution key 5 RTI OWN NAME 19 S Second Paper Cassette 3 Sending a Fax 11 Solutions to Common Problems 46 Speed Dial 23 Speed Dial Tel Directory key 5 Start key 6 Stop key 6 Suitable Document Type 10 Symbols 7 T Telephone m...

Page 64: ...52 AE AE H546 Smt2AE basic_FM book Page 52 Friday September 22 2000 6 28 PM ...

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