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4. Troubleshooting

This chapter explains what to do when you cannot use the machine.

The Machine Does Not Start

If the machine does not start, perform the following procedure:

1.

Make sure the power cord is connected.

See page 40 "Connecting the Power Cord".

2.

Make sure the main power switch is turned on.

See page 32 "Starting".

3.

If the problem persists, contact your service representative.

• For details about how to solve problems that may occur after you start the machine, or for details

about how to handle error messages that are displayed, see Operating Instructions.

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Summary of Contents for D5510

Page 1: ...r safe and correct use be sure to read the Safety Information in this manual before using the machine For information not in the printed manual refer to the HTML PDF ﬁles on the website Appendix Troubleshooting Setting Up the Machine Information for This Machine Safety Information Read This First ...

Page 2: ......

Page 3: ... Interior 12 Handling the Machine s Supplies 12 About the Batteries 12 Moving 13 Handling the Stand 14 2 Information for This Machine Laws and Regulations 17 Warning on Class A Product 17 CE Marking Traceability Information For EU Countries Only 17 Overseas Affiliates and Noise Emission Information 17 User Information on Electrical and Electronic Equipment 18 Note for the Battery and or Accumulato...

Page 4: ...g 33 Installing the Machine Installed by a Contractor 35 Installation Precautions 35 Environmental Specifications 37 Installation Space Requirements 38 Mounting the Pen Tray 39 Connecting the Power Cord 40 4 Troubleshooting The Machine Does Not Start 43 5 Appendix Trademarks 45 2 ...

Page 5: ...nual contains detailed instructions and notes on the operation and use of this machine For your safety and benefit read this manual carefully before using the machine Keep this manual in a handy place for quick reference 3 ...

Page 6: ... operation manuals provided with it Make sure that you always copy or have backups of the data registered in this machine Documents or data might be erased due to your operational errors or malfunctions of the machine In no event will the manufacturer be responsible for any documents created by you using this machine or any results from the data executed by you Notes Contents of this manual are su...

Page 7: ... machine after it is set up It also lists the detailed specifications of the machine You can download Operating Instructions from the RICOH home page http www ricoh com downloads For details about how to install and use an optional Interactive Whiteboard Remote License see Operating Instructions 5 ...

Page 8: ...et or document camera to display an image and to write information on the image that is displayed See Operating Instructions Power cord 1 Used to connect to a power outlet See page 40 Connecting the Power Cord Pen tray 1 Used to hold the pen Attached to the main unit See page 39 Mounting the Pen Tray Screws for the pen tray 2 Used to mount the pen tray on the main unit See page 39 Mounting the Pen...

Page 9: ...he following important symbols are used Indicates a potentially hazardous situation which if instructions are not followed could result in death or serious injury Indicates a potentially hazardous situation which if instructions are not followed may result in minor or moderate injury or damage to property 7 ...

Page 10: ... or an electric shock might occur Do not place any objects on the machine Doing so may cause the machine to topple over possibly resulting in injury Do not place the machine on an unstable or tilted surface If it topples over an injury might occur Keep the machine away from salt bearing air and corrosive gases Also do not install the machine in places where chemical reactions are likely laboratori...

Page 11: ...y frequencies other than those that match the specifications shown Doing so could result in fire or electric shock Avoid using an extension cord or power strip when possible Doing so could result in fire or electric shock If for some reason you must use an extension cord or power strip make sure the total power consumption of the connected devices does not exceed the power rating of the extension ...

Page 12: ...ct the power cord from the wall outlet at least once a year and check for the following The power cord s inner wires are exposed broken etc The power cord s coating has a crack or dent When bending the power cord the power turns off and on Part of the power cord becomes hot The power cord is damaged If any of the above conditions exist do not use the power cord and consult your dealer or service r...

Page 13: ...ld result in fire or electric shock If metal objects or water or other fluids fall inside this machine you must turn off its power immediately After turning off the power be sure to disconnect the power cord plug from the wall outlet Then contact your service representative and report the problem Do not use the machine Doing so could result in fire or electric shock Do not touch this machine if a ...

Page 14: ...t or repair Do not disassemble or modify the product Doing so may cause injury or malfunction If the machine s interior is not cleaned regularly dust will accumulate Fire and breakdown can result from heavy accumulation of dust inside this machine Contact your sales or service representative for details about and charges for cleaning the machine s interior Handling the Machine s Supplies This sect...

Page 15: ...tteries If this happens contact a doctor immediately What to do if a battery has leaked If leakage from a battery adheres to your skin rinse it with water immediately and then contact a doctor Wipe off the leakage with tissue paper while being careful not to touch it Soak the tissue paper that you used in water and then throw it away as burnable trash Danger of explosion if battery is incorrectly ...

Page 16: ...not place heavy objects sit or step on the shelf board The stand might become deformed resulting in an accident Install the stand so that the power cord and cables do not get tangled or caught If the cables get caught they may become damaged resulting in fire or electric shock Do not disassemble repair or modify the stand The stand might become deformed or damaged or the stand might fall down Only...

Page 17: ...main unit or the precision devices inside the main unit and may cause the main unit failure After moving the stand lock the caster stoppers and lower the fall prevention metal fittings If you fail to lock the stoppers the stand might unexpectedly move or fall down resulting in an accident that causes damage to the stand or main unit Do not shake or forcefully touch the stand If the stand is used i...

Page 18: ...1 Safety Information 16 ...

Page 19: ...EU Countries Only Manufacturer Ricoh Co Ltd 3 6 Nakamagome 1 chome Ohta ku Tokyo 143 8555 Japan Importer Ricoh Europe PLC 20 Triton Street London NW1 3BF United Kingdom Overseas Affiliates and Noise Emission Information In accordance with TUV GS Symbol requirements details of the EU office or representative company are given below Overseas Affiliates Ricoh Europe PLC 20 Triton Street London NW1 3B...

Page 20: ...human health which could otherwise result from inappropriate handling Recycling of products helps to conserve natural resources and protect the environment For more detailed information on collection and recycling systems for this product please contact the shop where you purchased it your local dealer or sales service representatives All Other Users If you wish to discard this product please cont...

Page 21: ...n recycling centre Notes to USA Users of FCC Requirements Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequ...

Page 22: ...or peripheral in order to meet FCC emission limits Installing the ferrite core Ferrite core must be used for RF interference suppression Notes to Users in the State of California Notes to Users in USA Perchlorate Material special handling may apply See www dtsc ca gov hazardouswaste perchlorate 2 Information for This Machine 20 ...

Page 23: ...achine Even after the power button is pressed to stop the machine electricity will continue to flow to the machine until the main power switch is turned off For details about how to start and stop the machine see page 32 Starting and Stopping the Machine 3 Control Panel 4 Ports on the Machine 5 Main power switch Turns the main power on and off The meanings of the symbols for the main power switch ...

Page 24: ...ft or right button to adjust the brightness of the monitor Press the up or down button to adjust the volume Press and hold the up and down buttons to mute the sound 3 Menu button Displays the menu screen for adjusting the monitor settings 4 Input Enter button Displays images from a device connected via HDMI Input 2 or VGA Input 2 in full screen or hides these images Each time this button is presse...

Page 25: ...layPort input 4 HDMI Input 2 AV Input Connects an audio visual device to the machine You can display copyright protected content such as data on DVDs and Blu ray discs 5 DVI Output DVI D This terminal is used to connect a projector that supports full HD to project screens For details about how to connect a projector see Operating Instructions 6 Ethernet interface 10 100 1000 Mbps LAN port This int...

Page 26: ...y an image and to write information on the image that is displayed You cannot display copyright protected content such as data on DVDs and Blu ray discs For details about connecting an image output device see Operating Instructions Pen For safe operation follow the warnings below regarding the batteries used in the pen If you use the batteries incorrectly it may result in fire or injury due to bat...

Page 27: ...r 3 Power indicator Indicates the remaining amount of battery The power indicator starts flashing when the pen nib or bottom is touched When the pen is not used for a certain amount of time the power indicator turns off The power indicator flashes at a slower rate when the battery is low When the battery runs out the power indicator will not turn on even if the pen nib or bottom is touched Replace...

Page 28: ...ery into the Pen 1 Remove the battery cover CUE075 2 Insert the battery Insert the battery with its negative terminal facing the side of the pen nib CUE076 3 Replace the battery cover CUE082 3 Setting Up the Machine 26 ...

Page 29: ...Removing a Battery from the Pen 1 Remove the battery cover DHG118 2 Remove the battery DHG119 3 Replace the battery cover DHG120 Component Names and Functions 27 ...

Page 30: ...ttings and unlock the caster stoppers when moving the stand If you fail to unlock the stoppers the stand might tip over and result in an accident that damages the stand or main unit When moving the stand do not place your fingers on the inside of the main unit frame Doing so may damage the internal sensor Move the stand slowly when traveling across an uneven surface with bumps or depressions to av...

Page 31: ...in a distance of 15 meters pen operations may interfere with other machines causing unintended consequences 1 Make sure the main power switch is turned off CUE043 Make sure the machine is completely turned off If the main power remains on turn it off For details about how to turn the main power switch off see page 33 Stopping 2 Detach all the connected cables 3 Raise the fall prevention metal fitt...

Page 32: ... to excessive shock 6 After you move the machine to the desired location lock the stopper for each caster DHG104 7 Lower and adjust the fall prevention metal fittings DHG103 Failure to lock the stoppers may result in damage to the machine cause the machine to tip over or lead to injury 3 Setting Up the Machine 30 ...

Page 33: ...8 Connect the power cord For details about how to connect the power cord see page 40 Connecting the Power Cord Moving the Machine 31 ...

Page 34: ...lug from the wall outlet Then contact your service representative and report the problem Do not use the machine Doing so could result in fire or electric shock Do not touch this machine if a lightning strike occurs in the immediate vicinity Doing so could result in electric shock When using the machine for an extended period of time make sure to take breaks to prevent eye strain The machine is equ...

Page 35: ...s completely turned off Doing so may ruin the flash memory drive or cause other damage If the machine is turned off while sharing a screen with multiple devices connected via a network and performing operations on the shared screen the data for these operations will be lost 1 Press the power button Press and immediately release the power button Starting and Stopping the Machine 33 ...

Page 36: ...ouch Turn Power Off Now The shutdown process starts While Turn Power Off Now is not touched the shutdown process automatically starts after 5 seconds 3 After the power indicator turns off turn the main power switch off CUE043 3 Setting Up the Machine 34 ...

Page 37: ...plant pots cups toiletries medicines small metal objects or containers holding water or any other liquids on or close to this machine Fire or electric shock could result from spillage or if such objects or substances fall inside this machine Install the machine so that the power cord and cables do not get tangled or caught If the cables get caught they may become damaged resulting in fire or elect...

Page 38: ... caught in cables The display height must be adjusted by the installer Adjusting the display height by yourself might cause the display to fall off the stand tip over and become damaged resulting in injury Assemble this stand in a wide area and place blankets or cushions on the floor so that it will not be damaged Assembling the stand without using blankets and cushions may cause the floor to be d...

Page 39: ...ing bracket that is sufficiently strong enough to support the weight of the main unit When mounting the main unit on a wall or the ceiling select a location that can withstand four times the combined weight of the main unit and mounting bracket such as a concrete wall or pillar When mounting a bracket use M8 screws Use only the VESA screw holes on the back Contact your local dealer for details abo...

Page 40: ...commend that you specify a low humidity 60 or lower when operating the machine Installation Space Requirements Secure a sufficient amount of clearance around the machine to allow for cable routing and better airflow When using multiple machines in the same location make sure that each machine is set at least 15 m 49 2 feet apart If machines are set within 15 m of each other unintended operations m...

Page 41: ...he Pen Tray When mounting the pen tray make sure to contact your local dealer Do not attempt to perform the mounting by yourself After mounting the main unit mount the pen tray on the main unit The pen tray may be positioned on the left side the center or the right side of the lower part of the main unit 1 2 3 DHG109 1 Main unit 2 Pen tray 3 Screws for the pen tray Installing the Machine Installed...

Page 42: ...d using an extension cord or power strip when possible Doing so could result in fire or electric shock If for some reason you must use an extension cord or power strip make sure the total power consumption of the connected devices does not exceed the power rating of the extension cord or power strip If the total power consumption exceeds the specified power rating the connected devices might becom...

Page 43: ... dent When bending the power cord the power turns off and on Part of the power cord becomes hot The power cord is damaged If any of the above conditions exist do not use the power cord and consult your dealer or service representative Use of the power cord could result in fire or electric shock Be sure to push the plug of the power cord fully into the wall outlet Partially inserted plugs create an...

Page 44: ...Connect the power cord to the power cord connector Use the dedicated power cord supplied with this machine CUE042 2 When installing the machine by mounting the main unit on a stand keep the power cord connected to the clamp DHG106 3 Connect the power plug to the wall outlet 3 Setting Up the Machine 42 ...

Page 45: ...ure the power cord is connected See page 40 Connecting the Power Cord 2 Make sure the main power switch is turned on See page 32 Starting 3 If the problem persists contact your service representative For details about how to solve problems that may occur after you start the machine or for details about how to handle error messages that are displayed see Operating Instructions 43 ...

Page 46: ...4 Troubleshooting 44 ...

Page 47: ...the U S and or other jurisdictions VGA is a trademark of International Business Machines Corporation in the United States other countries or both Other product names used herein are for identification purposes only and might be trademarks of their respective companies We disclaim any and all rights to those marks 45 ...

Page 48: ...MEMO 46 ...

Page 49: ...MEMO 47 ...

Page 50: ...MEMO 48 Y301 7503 ...

Page 51: ... 2014 Ricoh Co Ltd ...

Page 52: ...Y301 7503 AU EN US EN GB EN ...

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