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Ricoh Aficio SP C730DN, User Manual

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Ricoh Aficio SP C730DN User Manual Download Page 92

3.

If you cannot see the jammed paper or remove it, lift the front side of the tray, and then
pull it out of the printer.

CSJ146

4.

Pull out the jammed paper carefully.

CSJ147

If the paper is jammed in multiple trays, pull out all trays in which it is caught, and then remove the
paper.

CSJ256

3. Troubleshooting

90

Summary of Contents for Aficio SP C730DN

Page 1: ...y for future reference For safe and correct use be sure to read the Safety Information in Read This First before using the machine For information not in this manual refer to the HTML PDF files on the supplied CD ROM Troubleshooting Loading Paper Getting Started User Guide ...

Page 2: ......

Page 3: ...he Printer Configuration Screens Using the Control Panel 21 Displaying the Printer Configuration Screens Using a Web Browser 21 2 Loading Paper Paper Specifications 23 Paper Precautions 28 Loading Paper into Paper Trays 30 Extending Tray 1 34 Loading Paper into the Bypass Tray 36 Loading Orientation Fixed Paper or Two Sided Paper 38 Loading Envelopes 40 Specifications of Envelopes 40 Printing on E...

Page 4: ...nd Reports 62 Checking the Error Log 66 When You Cannot Print 67 When the Data In Indicator Does Not Light Up or Flash 68 Other Printing Problems 69 When You Cannot Print Properly 69 Paper Misfeeds Occur Frequently 72 The Printed Image Is Different from the Image on the Computer 73 When Printer Is Not Functioning Properly 75 Additional Troubleshooting 76 When PictBridge Printing Does Not Work 79 R...

Page 5: ... the regulations and environmental conformance Quick Installation Guide Describes procedures from unpacking the machine to connecting it to a computer Operating Instructions Provides detailed information about the operation of the machine in HTML format The following are main topics of the manual Setting Up the Printer Getting Started Loading Paper Printing Configuring and Managing the Printer Tro...

Page 6: ...administrator using Web Image Monitor For details see Before Using This Machine Security Guide Be sure to read this manual when setting the enhanced security functions or user and administrator authentication Driver Installation Guide Describes how to install and configure the drivers 4 ...

Page 7: ... First Yes No No Quick Installation Guide Yes No No Operating Instructions No No Yes VM Card Extended Feature Settings Web Reference No No Yes Security Guide No Yes No Driver Installation Guide No Yes No Driver Installation Guide and HTML manuals are available in English German French Italian Spanish Dutch and Russian 5 ...

Page 8: ...6 ...

Page 9: ...s and instructions on resolving user errors This symbol is located at the end of sections It indicates where you can find further relevant information Indicates the names of keys on the machine s display or control panels Indicates the key sequence order you should perform using the control panel Example Select Host Interface Press OK Select Host Interface and then press the OK key mainly Europe a...

Page 10: ... manual might be slightly different from the machine About IP address In this manual IP address covers both IPv4 and IPv6 environments Read the instructions that are relevant to the environment you are using List of Options This section provides a list of options for this printer and the names commonly used in this manual Option name Description Paper Feed Unit TK2000 500 sheet paper feed unit Mem...

Page 11: ...ead the information under the symbol that corresponds to the region of your printer mainly Europe and Asia If the label contains the following your printer is a Region A model CODE XXXX 27 220 240 V mainly North America If the label contains the following your printer is a Region B model CODE XXXX 17 120 127 V Dimensions in this manual are given in two measurement units metric and imperial If your...

Page 12: ...r overheats a malfunction might occur Front view 9 10 11 12 5 6 7 8 1 2 3 4 13 14 CSJ100 1 Top cover Open this cover to replace the toner or black drum unit color drum units 2 Standard tray Output is stacked here with the print side down 3 Control panel You can set the display up with your hands Adjust the angle of it to see clearly 1 Getting Started 10 ...

Page 13: ...aper can be loaded For details about the sizes and types of paper that can be used see p 23 Paper Specifications 9 Stop fence A3 Legal and Double letter size prints Raise the rear fence by pulling it in the direction of the arrow to prevent A3 Legal and Double letter size prints from falling behind the printer After using the stop fence be sure to return it to its original position The fence may b...

Page 14: ...ernal components is released through these vents Malfunctions and failure can result if these vents are blocked or obstructed 2 Memory cover Remove this cover to install the optional SDRAM module and hard disk 3 Power connector Connect the power cord to the printer Insert the other end into an electrical outlet 4 Cable cover Remove this cover to install the optional interface units and the SD card...

Page 15: ...7 9 8 10 CSJ230 1 Toner Loads from the printer rear in the order of black K cyan C magenta M and yellow Y If the following message appears on the control panel replace the toner cartridge Out of toner Add Toner 2 Inner cover Open this cover when replacing the black drum unit color drum units 3 Inner cover open lever Pull this lever to open the inner cover 4 Fusing unit If the following message app...

Page 16: ...eplace the transfer roller which is included with the intermediate transfer unit Replacemnt Requird IntTrans Replace the transfer roller and the intermediate transfer unit together 8 LED heads Clean the LED heads if black or color lines appear on prints 9 Black drum unit Color drum units The drum units are installed in the order of black K cyan C magenta M and yellow Y Replace the relevant black d...

Page 17: ...D Card Options Operating Instructions 2 Optional interface units Wireless LAN board Allows you to communicate over wireless LAN IEEE 1284 interface board Allows you to connect to an IEEE 1284 cable To attach this option see Installing the Interface Units Operating Instructions 3 SDRAM module You can add 1 0 GB of memory To attach this option see Installing the SDRAM module Operating Instructions 4...

Page 18: ...ress this key to switch between the operation screen of the printer function and the function screens of the extended features currently in use 4 Display Displays current printer status and error messages Entering energy saver mode turns off the back light For details about energy saver mode see p 19 Saving Energy 5 Scroll keys Press these keys to move the cursor in each direction When the keys ap...

Page 19: ...the default settings to meet your requirements See Making Printer Settings Using the Control Panel Operating Instructions 10 Alert indicator Lights up or flashes when a printer error occurs Steady red printing is not possible or is possible but print quality cannot be ensured Flashing yellow the printer will soon require maintenance or a replacement consumable such as toner cartridge Follow the in...

Page 20: ...ug not the cord Pulling the cord can damage the power cord Use of damaged power cords could result in fire or electric shock Do not press and hold the main power switch when turning off the printer Doing so shuts down the printer forcefully and may damage the hard disk and the SDRAM module causing a malfunction of the printer Before unplugging the power cord plug turn off the main power switch and...

Page 21: ...nder Fusing Unit Off Mode Timer For details see System Operating Instructions To exit Energy Saver mode do one of the following Press one of the keys on the control panel Except the Switch Functions key Print a job sent from a computer Sleep mode If the printer remains inactive for a specified period after entering Energy Saver mode it enters Sleep mode to further reduce the power consumption The ...

Page 22: ... covers are opened Toner is being replenished The printer settings screen is displayed Fixed warm up is in progress Data is being processed Operations are suspended during printing The Data In indicator is on or flashing The sample print locked print hold print or stored print screen is displayed The screen of a document that was stored is displayed The printer consumes less energy when in Sleep m...

Page 23: ...J318 2 Select the settings you want to change Press the or keys to select the next or previous items 3 Press the OK key Any changes you make with configuration screens remain in effect even if the main power switch is turned off To cancel changes made to settings and return to the initial display press the Escape key Displaying the Printer Configuration Screens Using a Web Browser There are two mo...

Page 24: ...nter s host name has been registered on the DNS or WINS server you can enter it When setting SSL a protocol for encrypted communication under the environment in which server authentication is issued enter https printer s IP address or host name 3 To log in to Web Image Monitor in the administrator mode click Login on the top page The window for entering the login user name and password appears 4 E...

Page 25: ...nitor to change the paper size and type When loading paper into Trays 1 to 4 adjust the paper size dial on the trays For details about changing paper settings using the control panel see Paper Settings Operating Instructions 3 Load paper into the tray For details about loading paper see p 30 Loading Paper into Paper Trays or p 36 Loading Paper into the Bypass Tray For details about loading envelop...

Page 26: ...57 mm A C B6 128 182 mm A C B6 128 182 mm A C5 Env 160 229 mm A C C6 Env 114 162 mm A C DL Env 110 220 mm A C 100 148mm 100 148 mm A C 148 200mm 148 200 mm A C 148 200mm 148 200 mm A C 8K 267 390 mm A B C 16K 195 267 mm A B C 16K 195 267 mm A C Imperial sizes Paper size Bypass tray Tray 1 Tray 2 4 11 17 11 17 A B 81 2 14 8 5 14 A B 81 2 13 8 5 13 A C 2 Loading Paper 24 ...

Page 27: ... 875 7 5 A C 11 15 11 15 A C 10 14 10 14 A C 81 2 12 8 5 12 A C Custom Size Specifications You can also load custom size paper by specifying horizontal and vertical sizes The following tables show the custom paper sizes that can be loaded in each tray Metric sizes Tray Horizontal size Vertical size Bypass tray 64 0 to 297 0 mm 127 0 to 1260 0 mm Tray 1 90 0 to 297 0 mm 148 0 to 432 0 mm Tray 2 4 1...

Page 28: ...aper weight table for the actual paper weight indicated by numbers in the Paper weight No column Use both tables to specify the correct paper type for the paper you are using The letters in the table indicate the following A Supported Not supported Paper type Paper weight No Bypass tray Tray 1 Tray 2 4 Thin Paper 1 A Plain Paper 1 2 A Plain Paper 2 3 A Middle Thick Paper 4 A Thick Paper 1 5 A Thic...

Page 29: ...aper 5 to 7 1 A Paper weight No Paper weight 1 56 65 g m2 15 18 lb BOND 2 66 74 g m2 18 20 lb BOND 3 75 90 g m2 20 24 lb BOND 4 91 128 g m2 24 34 lb BOND 5 129 163 g m2 34 lb BOND 90 lb INDEX 6 164 220 g m2 90 lb INDEX 80 lb COVER 7 1 221 256 g m2 80 lb COVER 140 lb INDEX 1 Paper weight No 7 is available for the bypass tray only 2 It is not necessary to specify the paper weight for this paper type...

Page 30: ... To prevent faults and misfeeds do not use Paper for inkjet printers thermal fax paper art paper paper with perforated lines hemmed edge paper OHP transparencies or window envelopes Bent folded or creased paper perforated paper slippery paper torn paper rough paper thin paper with little stiffness paper with a dusty surface Faults can occur if you print onto sides that are already printed Be sure ...

Page 31: ...uage and printer driver settings Depending on the printer driver settings you may be able to print outside the recommended print area However the actual output may not come out as desired or a paper feed problem may occur If Edge to Edge Print in Machine Modes under Print Settings is enabled the margins on the left right and bottom edges in relation to the feed direction will become 0 mm For detai...

Page 32: ...xcessive stacking can cause paper jams If paper jams occur frequently flip the paper stack in the tray Do not mix different types of paper in the same paper tray After loading paper specify the paper size using the control panel or paper size dial and paper type using the control panel When printing a document specify the same paper size and type in the printer driver as specified on the printer D...

Page 33: ...il it stops lift the front side of the tray and then pull it out of the printer CSH054 Place the tray on a flat surface 3 Pinch the clip on the side paper guide and slide it to match the paper size CSJ119 Loading Paper into Paper Trays 31 ...

Page 34: ...per CSJ168 If the paper is 164 g m2 44 lb or thicker slide both switches into the rear thick position If the paper is lighter than 163 g m2 43 lb slide both switches into the forward thin position 6 Fan the paper before loading it in the tray CBK254 7 Load the new paper stack print side up Make sure paper is not stacked higher than the upper limit upper line marked inside the tray 2 Loading Paper ...

Page 35: ...void paper jams make sure the tray is securely inserted When loading paper larger than A4 or 81 2 11 into Tray 1 extend the tray For details see p 34 Extending Tray 1 Before loading Postcard or 148 200 mm paper straighten any curls within 2 mm 0 1 inch upward and 0 mm 0 inches downward on the tray Letterhead paper must be loaded in a specific orientation For details see p 38 Loading Orientation Fi...

Page 36: ... the paper tray cover 1 Pull the tray out of the printer For details see steps 1 and 2 on p 30 Loading Paper into Paper Trays 2 Slide the catches inwards to unlock the tray and then slide the tray until it stops 2 2 1 1 CSJ122 3 Return the catches to their original positions CSJ123 2 Loading Paper 34 ...

Page 37: ...r cover hold it horizontally and then attach the paper tray cover by pushing the protrusions on both sides of the cover into the holes on the printer CSJ232 When loading A4 81 2 11 or smaller paper do not extend the tray Otherwise a paper jam may occur Loading Paper into Paper Trays 35 ...

Page 38: ...nt types of paper After loading paper specify the paper size and type using the control panel When printing a document specify the same paper size and type in the printer driver as specified on the printer When loading label paper load it one by one 1 While pressing and holding the button in the upper center of the bypass tray pull the tray open CSJ124 Pull the bypass tray extension out when loadi...

Page 39: ...r direction to Before loading Postcard or 148 200 mm paper straighten any curls within 2 mm 0 1 inch upward and 0 mm 0 inches downward on the tray Letterhead paper must be loaded in a specific orientation For details see p 38 Loading Orientation Fixed Paper or Two Sided Paper You can load envelopes into the bypass tray Envelopes must be loaded in a specific orientation For details see p 40 Loading...

Page 40: ... panel Specify Auto Detect or On Always for Letterhead Setting in Machine Modes under Print Settings and then place the paper as shown below For details about the letterhead settings see Print Settings Operating Instructions Paper orientation The meanings of the icons are as follows Icon Meaning Place or load paper printed side face up Place or load paper printed side face down Print side Trays 1 ...

Page 41: ...t after the first copy may be printed facing a different direction To ensure all paper is output facing the same direction specify different input trays for one sided and two sided printing Note also that two sided printing must be disabled for the tray specified for one sided printing For details about how to make two sided prints see Printing on Both Sides of Page Duplex Printing Operating Instr...

Page 42: ... purchase When loading envelopes with their flaps open specify a custom size You can print with a standard envelope size setting only when printing on envelopes with their flaps closed Before loading envelopes press down on them to remove any air from inside flattening out all four edges If they are bent or curled flattening their leading edges the edge going into the printer by running a pencil o...

Page 43: ...For details see p 23 Paper Specifications Load only one size and type of envelope at a time The duplex function cannot be used with envelopes Straighten any curls within 2 mm 0 1 inch upward and 0 mm 0 inches downward on the tray before loading To achieve better output quality it is recommended that you set the right left top and bottom print margin to at least 15 mm 0 6 inches each The output qua...

Page 44: ...igure the following settings Input Tray Select the paper tray where the envelopes are loaded Paper Type Select Envelope Change any other print settings as necessary For details see the printer driver Help 5 Click OK 6 Start printing from the application s Print dialog box Configure the paper settings appropriately using both the printer driver and the control panel For details about settings using...

Page 45: ...gs using the control panel see Configuring Envelope Settings Using the Control Panel Operating Instructions Envelopes must be loaded in a specific orientation For details see p 40 Specifications of Envelopes Printing on Envelopes with Mac OS X 1 After creating a document open the Printing Preferences dialog box in the document s native application 2 Configure the following settings Two Sided Clear...

Page 46: ...ication s Print dialog box Configure the paper settings appropriately using both the printer driver and the control panel For details about settings using the control panel see Configuring Envelope Settings Using the Control Panel Operating Instructions Envelopes must be loaded in a specific orientation For details see p 40 Specifications of Envelopes 2 Loading Paper 44 ...

Page 47: ...ully warmed up and is ready for use Five long beeps repeated four times Soft alert An error message appears on the control panel if there is no tray for the selected paper size or the tray is empty Five short beeps repeated five times Strong alert The printer requires user attention because paper has jammed the toner needs replenishing or other problems have occurred Beep alerts cannot be muted If...

Page 48: ...cation is enabled see Logging in the Printer Operating Instructions The Authentication screen appears Basic Authentication Windows Authentication LDAP Authentication or Integration Server Authentication is set Enter your Login User Name and Login Password For details about the Authentication screen see Logging in the Printer Operating Instructions Authentication failed appears The entered Login Us...

Page 49: ... see p 80 Removing Jammed Paper Cannot print in duplex mode You have selected a paper tray that is not set for duplex printing Change the setting for Duplex Tray in Paper Input to enable duplex printing for the paper tray For details about setting Duplex Tray see Paper Input Operating Instructions An error has occurred when the Address Book is changed from the display panel or Web Image Monitor Th...

Page 50: ...mum print quality Press the Menu key and then select the setting items using the or key 1 Select Maintenance Press OK 2 Select Quality Maintenance Press OK 3 Select Color Registration Press OK 4 Select Auto Adjust Press OK 5 Press OK Automatic color adjustment begins Auto color registration takes about 30 seconds A confirmation message appears when the adjustment is complete 6 Press Exit 3 Trouble...

Page 51: ...tions to color gradation will be applied to all user jobs Use the same type of paper when printing a run of gradation corrections If a different type of paper is used corrections may not be apparent Corrections to color gradation are performed in the following order 1 Print gradation correction sheet 1 2 Adjust the parts of highlight colors Set the correction value Print the gradation correction s...

Page 52: ...r you want to adjust Press OK 10 Adjust the correction value Press OK 11 Press Result 12 Check the result by printing the calibration sheet 13 Press Yes 14 Select Print Test Pattern 2 Press OK Adjust the midtones on gradation correction sheet 2 by repeating the procedure you used to adjust the color values on gradation correction sheet 1 Gradation Correction Sheet Reading the gradation correction ...

Page 53: ...ow the correction value is determined based on a combination of these two colors although panel settings are configured for each color 4 Setting value The value displayed is the one currently set when the gradation correction sheet is printed This value corresponds to the value set on the control panel Resetting the Gradation Correction Value to the Default Value Press the Menu key and then select...

Page 54: ...uality Maintenance Press OK 3 Select Registration Press OK 4 Select Print Test Sheet Press OK 5 Select the tray you want to adjust Press OK 6 Print the test sheet to preview the settings Use this sheet to confirm the current print position 7 Press the Escape key until the screen returns to the Registration menu 8 Select Adjustment Press OK 9 Select the tray you want to adjust Press OK 10 Enter to ...

Page 55: ...CQT692 Print Area Paper Feed Direction 11 Print the test sheet to confirm the adjustment result When the Printing Position Changes 53 ...

Page 56: ...n the printer has fully booted up reconnect the USB cable Windows has already configured the USB settings Check whether the computer has identified the printer as an unsupported device Open Windows Device Manager and then under Universal Serial Bus controllers remove any conflicting devices Conflicting devices have a or icon by them Take care not to accidentally remove required devices For details...

Page 57: ...ng and then turn back on Job Suspended All jobs are suspended Turn off the printer and turn it on again to recover Offline The printer is offline and cannot print Please wait This message may appear for a few seconds It means the printer is initializing replenishing toner or executing maintenance operations Wait a while When printing 500 or more sheets continuously printing may stop temporarily to...

Page 58: ...sfeed Message B C Open Front Cover and remove the paper Open the front cover and remove any jammed paper from the output tray For details see p 86 Paper Misfeed Message C Y1 Open the part as shown and remove paper Open tray 2 and remove any jammed paper For details see p 89 Paper Misfeed Message Y Y2 Open the part as shown and remove paper Open tray 3 and remove any jammed paper For details see p ...

Page 59: ...gs and change the user name and or password if they are incorrect Cannot connect with DHCP server 101 201 Cannot obtain IP address from DHCP server Contact your network administrator Cannot connect with NetWare print server 107 207 Connection with NetWare print server is unavailable Cannot connect with NetWare server 106 206 Connection with NetWare server is unavailable Contact your network admini...

Page 60: ...ative Exceeded max print size Press FormFeed or JobReset The specified paper size exceeds the maximum size supported by this printer Press Form Feed to force printing or JobReset to cancel printing Exceeded max print size Press JobReset The specified paper size exceeds the maximum size supported by this printer Press JobReset to cancel printing Failed to connect to server for Remote Diagnostics Th...

Page 61: ... power off and then back on If the problem persists contact your sales or service representative Problem with Hard Disk Please call service The printer cannot detect a hard disk It may be incorrectly installed Check that it is installed properly If the problem persists contact your sales or service representative For details about installing the unit see Installing the hard disk Operating Instruct...

Page 62: ...ntact your sales or service representative to obtain a new unit SD Card authenticatn failed Error recurs call service Authentication from the SD card failed Turn the power off and then back on If the error recurs contact your sales or service representative Set the Fusing Unit correctly The fusing unit may not be installed correctly Turn the printer off and re install the fusing unit If the messag...

Page 63: ...ervice representative For details see Replacing Other Consumables Operating Instructions Supply order has failed The automatic supply order failed The message indicates the supplies that the printer tried to order This NetBIOS name is already in use 108 208 The NetBIOS name specified for the printer is already in use by another device on the network Contact your network administrator The same IPv4...

Page 64: ...control code are invalid Check the print settings 91 Error Printing was canceled by the auto job cancel function due to a command error Check that the data is valid 92 Error Printing was canceled because the Job Reset key or the Suspend Resume key was pressed on the printer s control panel Perform the print operation again as necessary Address book is in use The printer currently cannot perform au...

Page 65: ...at the program you used to compress the data is functioning correctly Duplex cancelled Duplex printing was canceled Change the setting for Duplex Tray in Paper Input to enable duplex printing for the paper tray For details about setting Duplex Tray see Paper Input Operating Instructions Error has occurred A syntax error etc occurred Check that the PDF file is valid Error occured Prntd Cncld An err...

Page 66: ...nter driver the hard disk capacity for fonts and forms has been exceeded Delete unneeded forms or fonts registered in the printer HDD not installed The printer received a stored job file but no hard disk is installed Install a hard disk I O buffer overflow An input buffer overflow occurred Select Font Priority for Memory Usage in System In I O Buffer under the Host Interface menu set the maximum b...

Page 67: ...mmunication is activated If the problem persists confirm the user paper type settings of the printer For details see Registering Unique Names to Paper Types Operating Instructions Password mismatch A wrong password was entered when printing an encrypted PDF file Check the password Print overrun Images were discarded while printing Select a lower resolution on the printer driver For details about h...

Page 68: ...ror is deleted However if the oldest error is a Sample Print Locked Print Hold Print or Stored Print error it is not deleted The error is stored separately until the number of errors reaches 30 If the main power switch is turned off the log is deleted You cannot view Error Log on the Simple Screen Press Option and then select setting items using the or key 1 Select Error Log Press OK 2 Select a ty...

Page 69: ...tructions Is the interface cable connected securely to the printer and the computer Connect the interface cable securely If it has a fastener fasten it securely as well Are you using the correct interface cable The type of interface cable you should use depends on the computer you use Be sure to use the correct one If the cable is damaged or worn replace it with a new one Is the Data In indicator ...

Page 70: ... device to a location where it does not interfere When the Data In Indicator Does Not Light Up or Flash When the Data In indicator does not light up or flash after starting a print job data is not being sent to the printer When the printer is connected to the computer using the interface cable This section describes how to check the print port when the Data In indicator does not light up or flash ...

Page 71: ...s do not print Change the Dithering setting in the PostScript 3 printer driver s dialog box For details see the printer driver Help Solid lines are printed as broken lines Change the Dithering setting in the PostScript 3 printer driver s dialog box For details see the printer driver Help The whole printout is blurred The paper is damp probably due to improper storage Use dry paper that has been st...

Page 72: ...he paper is damp Use paper that has been stored at a suitable temperature and humidity Specks of paper may be attached to the registration roller Clean the registration roller For details see Cleaning the Registration Roller Operating Instructions Images are not printed in the right position CEC225 Adjust the printing position Adjust the printing position for each tray by specifying the adjustment...

Page 73: ...nter from impact at all times especially while it is printing If lines appear on prints turn the printer off wait a few moments and then turn it back on again Then repeat the print job The backs of printed sheets are blemished When removing a jammed sheet the inside of the printer may have become dirtied Print several sheets until they come out clean If the document size is larger than the paper s...

Page 74: ...settings for the loaded paper may be incorrect Also the loaded paper may be of an unsupported type or size For details see p 23 Loading Paper The friction pad or paper feed roller or registration roller may be dirty Clean the dirty part as necessary See Cleaning the Paper Tray Friction Pad and Paper Feed Roller and Cleaning the Registration Roller Operating Instructions If multiple sheets are fed ...

Page 75: ... details about RAM Disk see System Operating Instructions When printing a PDF with a password set set the password of the PDF file using the Change PDF Password menu in PDF Menu or Web Image Monitor For details about Change PDF Password see Print Settings Operating Instructions For details about Web Image Monitor see Web Image Monitor Help PDF files not allowed to be printed by the PDF file securi...

Page 76: ...color changes significantly when adjusted with the printer driver Do not make extreme settings for the color balance on the Print Quality menu under the Detailed Settings tab in the printer driver s dialog box Note that the sample image displayed in the printer driver is used only to show what processing will be performed so it may not match the print results For details see the printer driver Hel...

Page 77: ...nce See p 10 Guide to Components It takes too much time to turn on the printer If the printer is turned off while it is still accessing the hard disk for example during file deletion the printer will require more time to power up the next time it is turned on To avoid this time delay do not turn the power off while it is in operation It takes too much time to resume printing The data is so large o...

Page 78: ...matic update again If the settings are not the same change the settings of the printer driver An empty tray is selected by Auto Tray Select and the document does not print out due to out of paper error If a paper tray is opened and closed while the printer is in Energy Saver mode the printer will initialize the tray upon recovery but the tray will not be selectable by Auto Tray Select To print fro...

Page 79: ... Check that e mail was set for sending using Web Image Monitor s Auto Email Notification at the time the error was fixed You must click the Edit button of Detailed Settings of Each Item in Auto Email Notification and set Notify when error to Occurs Fixed on the displayed screen For details about the settings see Web Image Monitor Help Alert Resolving is set for sending e mail but no Alert resolved...

Page 80: ...still not operating satisfactorily contact your sales or service representative Contact the store where the printer was purchased for information about the location of sales or service representatives 3 Troubleshooting 78 ...

Page 81: ...u have connected multiple digital cameras Connect one digital camera only Do not connect multiple cameras Printing is disabled The number of originals exceeds the maximum number of pages that can be printed at a time The maximum specifiable print quantity at a time is 999 Respecify the quantity to 999 or less and then retry printing Printing is disabled There is no paper of the specified size rema...

Page 82: ... reason take care when removing misfed paper Not doing so could result in burns When removing jammed paper make sure not to trap or injure your fingers To prevent misfeeds do not leave any torn scraps of paper inside the machine Contact your service representative if misfeeds occur frequently If the error message remains displayed even after you remove misfed paper open and close the front cover P...

Page 83: ... with both hands carefully 1 2 CSJ128 2 Carefully pull the jammed paper upward and out CSJ129 3 If you cannot see the jammed paper inside the printer close the front cover to the position just before it is locked as shown in the illustration below CSJ130 Removing Jammed Paper 81 ...

Page 84: ... lift the front side of the tray and then pull it out of the printer CSJ131 5 Pull out the jammed paper carefully CSJ132 6 Lift the front side of the tray and then slide it into the printer carefully until it stops CSJ133 3 Troubleshooting 82 ...

Page 85: ...en closing the front cover push the upper side of the cover firmly After closing the cover check that the error is cleared Misfeed Bypass Tray 1 Remove paper loaded in the bypass tray CSJ135 2 Pull out the jammed paper carefully CSJ136 Removing Jammed Paper 83 ...

Page 86: ...3 Close the bypass tray CSJ322 4 Pull the front cover open lever and then open the front cover with both hands carefully 1 2 CSJ128 5 Pull out the jammed paper carefully CSJ138 3 Troubleshooting 84 ...

Page 87: ... Cover and remove the paper error message appears when a paper misfeed occurs in the internal paper feed path The inside of this printer becomes very hot Before removing paper around the fusing unit wait until the temperature of the covers inside the fusing unit and paper transfer unit cools down 1 Pull the front cover open lever and then open the front cover with both hands carefully 1 2 CSJ128 R...

Page 88: ...er check that the error has cleared Paper Misfeed Message C The C Open Front Cover and remove the paper error message appears when a paper misfeed occurs in the internal paper feed path The inside of this printer becomes very hot Before removing paper around the fusing unit wait until the temperature of the covers inside the fusing unit and paper transfer unit cools down 3 Troubleshooting 86 ...

Page 89: ...n lever and then open the front cover with both hands carefully 1 2 CSJ128 2 Pull out the jammed paper carefully CSJ141 3 If the paper is jammed in the upper side of the fusing unit pull it upward CSJ142 Removing Jammed Paper 87 ...

Page 90: ...med CSH015 5 If you can see the jammed paper in the output tray keep the front cover opened and remove the paper CSJ143 6 Close the front cover with both hands carefully CSJ134 When closing the front cover push the upper side of the cover firmly After closing the cover check that the error has cleared 3 Troubleshooting 88 ...

Page 91: ...shown and remove paper Tray 3 Y3 Open the part as shown and remove paper Tray 4 The procedure for removing jammed paper is the same for all trays In the following procedure a paper jam that occurs in Tray 2 with the Y1 message displayed is explained as an example 1 Pull out the paper tray until it stops CSJ144 2 Pull out the jammed paper carefully CSJ145 Removing Jammed Paper 89 ...

Page 92: ...ft the front side of the tray and then pull it out of the printer CSJ146 4 Pull out the jammed paper carefully CSJ147 If the paper is jammed in multiple trays pull out all trays in which it is caught and then remove the paper CSJ256 3 Troubleshooting 90 ...

Page 93: ...sh it straight in CSJ269 Paper Misfeed Message Z The Z Open Front Cover and remove the paper error message appears when a paper misfeed occurs inside the paper transfer unit 1 Pull the front cover open lever and then open the front cover with both hands carefully 1 2 CSJ128 Removing Jammed Paper 91 ...

Page 94: ...ed paper under the paper transfer unit CSJ148 3 If you cannot pull out the paper remove it by turning the knob on the right end of the paper transfer unit as shown in the illustration below CSJ149 CSJ150 3 Troubleshooting 92 ...

Page 95: ...e transfer unit pull it upward CSJ140 5 Close the front cover with both hands carefully CSJ134 When closing the front cover push the upper side of the cover firmly After closing the cover check that the error has cleared Removing Jammed Paper 93 ...

Page 96: ...perating systems are as follows The product names of Windows XP are as follows Microsoft Windows XP Professional Edition Microsoft Windows XP Home Edition Microsoft Windows XP Media Center Edition Microsoft Windows XP Tablet PC Edition The product names of Windows Vista are as follows Microsoft Windows Vista Ultimate Microsoft Windows Vista Business Microsoft Windows Vista Home Premium Microsoft W...

Page 97: ...Windows Server 2008 Enterprise The product names of Windows Server 2008 R2 are as follows Microsoft Windows Server 2008 R2 Standard Microsoft Windows Server 2008 R2 Enterprise Other product names used herein are for identification purposes only and might be trademarks of their respective companies We disclaim any and all rights to those marks Trademarks 95 ...

Page 98: ...MEMO 96 EN GB EN US M109 8604 ...

Page 99: ... 2012 ...

Page 100: ...M109 8604 US EN GB EN ...

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