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Check before contacting customer service
If there is any malfunction during the use of the product, check the following contents before contacting our
Customer Service Center.
Symptom
Resolution method
The power switch is
turned on but the power
indicator light is not
turned on.
Check if the power plug is securely connected to the outlet.
Check if the voltage of the outlet is 120V
Connect the power plug correctly, but if it still does not properly work,
contact our Customer Service Center.
The temperature is set
but the Orgone Biomat
is not working.
Check if the Orgone Biomat and the controller are correctly connected.
Turn off the power of the controller and separate the power cable and then
re-connect again.
Connect the power cable correctly, but if it still does not properly work,
contact our Customer Service Center.
During the use of the
Orgone Biomat, the
the powersuddenly
turns off.
Turn the power off and turn it on again.
The alarm lamp has
the red light on and the
Orgone Biomat is not
working.
If the alarm lamp is on, turn off the power immediately and separate the
power cable and then contact our Customer Service Center.
Trouble shooting guide
If the alarm lamp on the controller flickers while using the Orgone Biomat, follow this guide. If the alarm lamp con-
-
tinues to flicker after following following the methods below, stop use of the product and contact Customer
Service.
Queen / King
Indicator Lamp
Cause
Resolution method
Alarm lamp is flick-
ering in red
Orgone Biomat
connection is not
secure
Check if the
Orgone Biomat cable is appropriately
connected to the controller.
Defective tempera-
ture sensor
Temperature sensor wire is broken. Contact our Customer
Service Center.
