©2021 RICHTECH INDUSTRIES
1.800.677.7791 RICHTECHINDUSTRIES.COM
5
TROUBLESHOOTING
(CONTINUED)
PUMP RUNS OR HUMS BUT DOES NOT DELIVER WATER.
1. Check valve may be installed backwards or is defective. Check to make sure it is installed properly and flapper in
valve is free to move.
2. Discharge line may be blocked or frozen. Check to see if line passes through cold areas or is blocked.
3. Vertical lift may be beyond pumps capability. See chart below for your pump’s maximum lift capability.
4. Check to see if inlet screen of pump is plugged or the impeller is jammed. Clean inlet and impeller as needed.
5. Pump Impeller may be jammed. Check for foreign material such as construction debris, stones, etc. that might
be preventing the impeller from rotating. Reminder: Make sure pump is disconnected from power source before
checking inlet and impeller area.
PUMP RUNS AND REMOVES WATER BUT DOES NOT SHUT OFF.
1. Float is stuck in the “on” position. Check to make sure the float is free to move up and down without obstruction.
2. Switch may be defective. Consult factory.
PUMP RUNS BUT DELIVERS VERY LITTLE WATER.
1. Vertical lift is approaching the pump’s maximum lift capability. Refer to the above maximum lift chart.
2. Pump’s inlet is partially blocked. Check to make sure the inlet is clear of debris.
3. Discharge line is partially blocked. Check line for blockage.
4. Check valve is not opening all the way. Check for defective, reversed, or blocked check valve.
PUMP CYCLES TOO OFTEN OR RUNS CONSTANTLY
1. Check Valve may have failed causing discharged water to return to the sump pit. Cycle pump and look for water
rushing back through the pump inlet. Replace Check Valve as necessary.
2. Pump May be sized incorrectly. Check with your local plumber for recommendation.
3. Pump Inlet may be blocked. Unplug pump from power source and clean inlet.
SYSTEM STATUS LED IS RED
A RED Power Indicator LED is a sign of system trouble. Make sure that the cooling fans are clear of any obstacles and
debris. Check your household voltage to make sure it is at least 110 VAC. If you are using both outlets, make sure the
combined wattage does not exceed 1500 WATTS on a continuous basis. The Power Unit will automatically shut down, an
alarm will sound and the System Status LED will turn RED when the load exceeds 120% of the rated 1500 Watts.
LOW VOLTAGE ALARM
When the Battery voltage falls below 10.4 VDC, an audible alarm will sound to indicate that it needs to be recharged.
Make sure that the Charger Switch is in the ON position.
MAINTENANCE
The power unit should be checked frequently for debris and/or build up on the cooling fans which may interfere with
proper flow to cool the unit during operation. The cooling fans should be cleaned with a vacuum to remove any buildup at
least every 3 months or more frequently if the unit is mounted in a an area where excess dust or debris my be present.
Deep Cycle Batteries generally last between 3 to 5 years in a sump pump backup installation. It is recommended that the
battery is tested every 6 months to ensure it is ready for service.
