FREQUENTLY ASKED QUESTIONS
1.
Where is my serial number located?
Your serial number is located on the back of the safe and also on the inside of the door,
visible only when the doorback is removed. This manual also has the serial number on the
cover. It usually starts with the model number, followed by a series of numbers.
2.
How do I clean my safe?
A clean cloth dampened with water works well. Use a dusting cloth with no lint residue.
3.
My Rhino safe has external hinges. Are they more vulnerable to an attack than internal
hinges?
No. Your safe has a locking bar on the hinge side of the door, which locks behind
the door frame, to prevent the door from opening if the hinges are sawed off. Also, in a fire,
internal hinged safes are vulnerable to heat transfer as there is a large unprotected area
where the hinges are welded to the inside of the body. External hinges help provide you the
best fire and theft protection possible.
4.
Should I bolt my safe down?
Definitely! If you had the ability to get your safe into your house, a burglar will be able to
get it out. Bolting your safe down ensures the best possible protection for your valuables.
Also, safes are very heavy and when unsecured can be a safety hazard.
5.
How do I bolt my safe down?
Your safe has pre-drilled anchoring holes in the floor (Refer to page 9).
6.
Can my electronic lock be hot-wired by a burglar to gain entry?
U.L. Listed electronic locks are designed to block any attempts at hot-wiring, shorting, and
manipulation. The only way to open your lock is with the existing combination.
1.
I can’t get the combination to work on my manual lock.
Review the opening procedure on page 5.
2.
I have an electric lock and my safe won’t lock.
The most common issue is low current from the battery. If your safe won’t lock, try
installing a new 9 volt battery with “use date” at least 4 years in the future.
3.
Should I clean my doorbolts?
Yes, if there is friction when turning the handle, you should wipe the doorbolts with a clean
rag and then use furniture polish or apply a thin silicone based lubricant on the doorbolts.
TROUBLESHOOTING GUIDE
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