RHEEM AUSTRALIA STORAGE TANK WARRANTY
Revision Date: September 2015
120169A
32
STORAGE TANK MODELS: RT1000C6, RT2000C6, RT3000C6, RT4000C6, RT5000C6
ST1000C6, ST2000C6, ST3000C6, ST4000C6, ST5000C6
3.
WHAT IS COVERED BY THE RHEEM WARRANTY FOR THE STORAGE TANKS DETAILED IN THIS DOCUMENT
3.1
Rheem will repair or replace a faulty component of your storage tank if it fails to operate in accordance with its specifications as
follows:
What components are covered
The period from the date of
installation in which the fault must
appear in order to be covered
What coverage you receive
All
components
Year 1
Repair and/or replacement of the faulty
component, free of charge, including labour.
The cylinder
Years 2 to 5
Replacement cylinder, free of charge. Installation
and repair labour costs are the responsibility of
the owner.
4.
ENTITLEMENT TO MAKE A CLAIM UNDER THIS WARRANTY
4.1
To be entitled to make a claim under this warranty you need to:
a)
Be the owner of the storage tank or have consent of the owner to act on their behalf.
b)
Contact Rheem Service without undue delay after detection of the defect and, in any event, within the applicable warranty period.
4.2
You are
not
entitled to make a claim under this warranty if your storage tank:
a)
Does not have its original serial numbers or rating labels.
b)
Is not installed in Australia.
5.
HOW TO MAKE A CLAIM UNDER THIS WARRANTY
5.1
If you wish to make a claim under this warranty, you need to:
a)
Contact Rheem on 131031 and provide owner’s details, address of the storage tank, a contact number and date of installation of
the storage tank or if that’s unavailable, the date of manufacture and serial number (from the rating label on the storage tank).
b)
Rheem will arrange for the storage tank to be tested and assessed on-site.
c)
If Rheem determines that you have a valid warranty claim, Rheem will repair or replace the storage tank in accordance with this
warranty.
5.2
Any expenses incurred in the making of a claim under this warranty will be borne by you.
6.
THE AUSTRALIAN CONSUMER LAW
6.1
Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law
. You are entitled to a replacement or
refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
6.2
The Rheem warranty (set out above) is in addition to any rights and remedies that you may have under the
Australian Consumer Law
.
RHEEM AUSTRALIA PTY LTD
, A.B.N. 21 098 823 511,
www.rheem.com.au
For Service Telephone 131 031 AUSTRALIA or 0800 657 335 NEW ZEALAND
