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Customer Service

Troubleshooting Tips

Care and Cleaning

Operating Instructions

Installation Instructions

Safety Instructions

4

IMPORTANT SAFETY INFORMATION.

READ ALL INSTRUCTIONS BEFORE USING.

Both LP and natural gas have an odorant added to aid in detecting a gas leak. Some 
people may not physically be able to smell or recognize this odorant. If you are unsure or
unfamiliar with the smell of LP or natural gas, ask the gas supplier. Other conditions, such
as “odorant fade”, which causes the odorant to diminish in intensity, can also hide or
camouflage a gas leak.

DANGER!

LIQUEFIED PETROLEUM MODELS

Water heaters utilizing LP gas are
different from natural gas models. A
natural gas water heater will not function
safely on LP gas and vice versa. 

No attempt should ever be made to
convert the water heater from natural gas
to LP gas. To avoid possible equipment
damage, personal injury or fire, do not
connect the water heater to a fuel type
not in accordance with the unit data
plate. Propane for propane units. Natural
gas for natural gas units. These units are
not certified for any other fuel type.

LP appliances should not be installed
below grade (for example, in a basement)
if such installation is prohibited by
federal, state and/or local laws, rules,
regulations or customs.

Propane or LP gas must be used with
great caution. It is heavier than air and
will collect first in lower areas making it
hard to detect at nose level.

Make sure to look and smell for LP gas
leaks before attempting to light the
appliance. Use a soapy solution to check
all gas fittings and connections. Bubbling
at a connection indicates a leak that
must be corrected. When smelling to
detect an LP leak, be sure to sniff near
the floor too.

Gas detectors are recommended in LP
applications and their installation should
be in accordance with the manufacturer’s
recommendations and/or local laws, rules,
regulations or customs.

It is recommended that more than one
method be used to detect leaks in LP gas
applications.

If LP gas is present or suspected:

Do not

attempt to find the cause

yourself.

Do not

try to light any appliance.

Do not

touch any electrical switch.

Do not

use any phone in your building.

Leave the house immediately and make
sure your family and pets leave also.

Leave the doors open for ventilation and
contact the gas supplier, a qualified
service agency or the fire department.

Keep the area clear until the service call 
has been made, the leak is corrected and
a qualified agency has determined the
area to be safe.

Summary of Contents for SG Series

Page 1: ...ition System The purpose of this manual is twofold one for the installing contractor to provide requirements and recommendations for the proper installation and adjustment of the water heater and two for the owner operator to explain the features operation safety precautions maintenance and trouble shooting of the water heater This manual includes a parts list It is imperative that all persons who...

Page 2: ...he life of your water heater You ll find many answers to common problems in the Before You Call For Service section If you review our chart of Troubleshooting Tips first you may not need to call for service at all READ THIS MANUAL FOR YOUR RECORDS Write the model and serial numbers here You can find them on a label on the appliance Staple sales slip or cancelled check here Proof of the original pu...

Page 3: ...THE WATER HEATER Gasoline as well as other flammable materials and liquids adhesives solvents etc and the vapors they produce are extremely dangerous DO NOT handle use or store gasoline or other flammable or combustible materials anywhere near or in the vicinity of a water heater Be sure to read and follow the warning label pictured below and other labels on the water heater as well as the warning...

Page 4: ...r example in a basement if such installation is prohibited by federal state and or local laws rules regulations or customs Propane or LP gas must be used with great caution It is heavier than air and will collect first in lower areas making it hard to detect at nose level Make sure to look and smell for LP gas leaks before attempting to light the appliance Use a soapy solution to check all gas fit...

Page 5: ... at the left details the approximate water temperature for each mark on the Thermostat Temperature Dial DANGER There is a Hot Water SCALD Potential if the thermostat is set too high D A N G E R HOT Water temperature over 125 F can cause severe burns instantly or death from scalds Children disabled and elderly are at highest risk of being scalded See instruction manual before setting temperature at...

Page 6: ...ed to a qualified technician SAFETY PRECAUTIONS IMPORTANT SAFETY INFORMATION READ ALL INSTRUCTIONS BEFORE USING WARNING For your safety the information in this manual must be followed to minimize the risk of fire or explosion electric shock or to prevent property damage personal injury or loss of life FOR INSTALLATIONS IN THE STATE OF CALIFORNIA California Law requires that residential water heate...

Page 7: ...he water heater was purchased or any water heater distributor These kits must comply with local codes The water heater must be located so it is not subject to physical damage for example by moving vehicles area flooding etc The water heater should be installed as close as practical to the gas vent or chimney Long hot water lines should be insulated to conserve water and energy The water heater and...

Page 8: ...pecified above and each must have a minimum net free area of not less than one square inch per 4000 BTUH of the total input rating of all the appliances in the enclosure If horizontal ducts are used to communicate with the outdoors each opening must have a minimum net free area of not less than one square inch per 2000 BTUH of the total input rating of all the appliances in the enclosure If ducts ...

Page 9: ...ter heater and the check valve see illustration below The expansion tank is designed with an air cushion built in that compresses as the system pressure increases thereby relieving the over pressure condition and eliminating the repeated operation of the relief valve Other methods of controlling thermal expansion are also available Contact your installing contractor water supplier or plumbing insp...

Page 10: ... valve and must pitch downward from the valve to allow complete drainage by gravity of the relief valve and discharge line The end of the discharge line should not be threaded or concealed and should be protected from freezing No valve of any type restriction or reducer coupling should be installed in the discharge line To Fill the Water Heater Make certain that drain valve is closed then open the...

Page 11: ...g system during any high pressure testing of that system at pressures in excess of 1 2 psi 14 w c The water heater must be isolated from the gas piping system by closing the manual gas shut off valve during any pressure testing of the gas supply piping Gas Supply The branch gas supply line to the water heater should be clean 1 2 black steel pipe or other approved gas piping material A ground joint...

Page 12: ...er disclaims any responsibility for such loss or injury resulting from the use of such unauthorized devices CAUTION Application of any external insulation to this water heater will require careful attention to the following Do not cover the operating or warning labels attached to the water heater or attempt to relocate them on the exterior of insulation blanket Do not apply insulation to the top o...

Page 13: ... drinking water system Toxic chemicals such as those used for boiler treatment may be present and will contaminate the drinking water supply causing possible health risks Never introduce toxic chemicals such as those used for boiler treatment into this system Tee fitting for horizontal hot water supply lines Hot water supply to house From HOT outlet on water heater From HOT outlet on water heater ...

Page 14: ...and any gas valve that has been under water FOR YOUR SAFETY READ BEFORE OPERATING OPERATING INSTRUCTIONS TO TURN OFF GAS TO APPLIANCE WARNING If you do not follow these instructions exactly a fire or explosion may result causing property damage personal injury or loss of life 1 STOP READ THE SAFETY INFORMATION ABOVE ON THIS LABEL 2 TURN GAS COCK KNOB CLOCKWISE TO OFF POSITION 3 TURN TEMPERATURE DI...

Page 15: ...tructions exactly a fire or explosion may result causing property damage personal injury or loss of life 1 STOP READ THE SAFETY INFORMATION ABOVE ON THIS LABEL 2 TURN THE GAS COCK KNOB CLOCKWISE TO OFF POSITION 3 TURN THE TEMPERATURE DIAL COUNTERCLOCKWISE TO LOWEST SETTING 4 WAIT FIVE 5 MINUTES TO CLEAR OUT ANY GAS IF YOU SMELL GAS STOP FOLLOW B IN THE SAFETY INFORMATION ABOVE ON THIS LABEL IF YOU...

Page 16: ...local plumbing authority for further information The chart below may be used as a guide in determining the proper water temperature for your home Safety Precautions Do turn off manual gas shut off valve if water heater has been subjected to over heating fire flood physical damage or if the gas supply fails to shut off Do Not turn on water heater unless it is filled with water Do Not turn on water ...

Page 17: ...burner if the pilot flame is extinguished for any reason The thermostat is also equipped with a single use gas shut off device that will shut off the gas supply to the burner if the water heater exceeds normal operating temperatures Refer to the BEFORE YOU CALL FOR SERVICE section of this manual or contact your dealer WARNING Should overheating occur or the gas supply fail to shut off turn off the...

Page 18: ...pen drain NOTE If the temperature and pressure relief valve on the hot water heater discharges periodically this may be due to thermal expansion in a closed water system Contact the water supplier or your plumbing contractor on how to correct this Do not plug the relief valve outlet A water heater s tank can act as a setting basin for solids suspended in the water It is therefore not uncommon for ...

Page 19: ...r can also be cleaned by scrubbing with mild detergent CAUTION For your safety cleaning of the main burner should be performed only by qualified service personnel Proper burner and pilot flame pattern Vacation and Extended Shut Down If the water heater is to remain idle for an extended period of time the power and water to the appliance should be turned off to conserve energy and prevent a build u...

Page 20: ...lation Air information in the Locating the water heater section of this manual Unable to light Temperature dial not See the Lighting the water heater section of this the pilot correctly positioned manual Pilot orifice clogged The pilot should be cleaned or replaced by a qualified service technician Pilot tube pinched or The pilot should be cleaned repaired or replaced by a clogged qualified servic...

Page 21: ...ave Wait for the water heater to recover after an abnormal no hot water exceeded the capacity demand of the water heater Low gas pressure Check gas supply pressure and manifold pressure The pilot may be out Check the pilot If necessary relight using the instructions in the Lighting the water heater section of this manual The thermostat may See the Temperature regulation of the water heater be set ...

Page 22: ... plate Part description as noted below and number of parts desired CAUTION For your safety DO NOT attempt repair of gas piping thermostat burners vent connectors or other safety devices Refer repairs to qualified service personnel Draft hood Temperature and pressure relief valve Drain valve shroud Burner supply tube Inner door Flue baffle hanger Anode rod Dip tube Dip tube gasket Pilot supply tube...

Page 23: ...23 Rheem Manufacturing Company Warranty Registration Department P O Box 34070 Louisville KY 40232 4070 Please place in envelope and mail to Cut here Cut here ...

Page 24: ...r Serial Number Important Mail Today First Name Mr Ms Mrs Miss Street Address City State Date Placed In Use Month Day Year Zip Code Apt Last Name Phone Number _ _ Complete and mail this Consumer Product Ownership Registration today After mailing the registration below store this document in a safe place It contains information you will need should you require service Read your Owner s Manual caref...

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