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Appendix A Troubleshooting
If you are experiencing trouble with your devices, first make sure that all cables are connected to their
proper ports and are firmly seated.
How to bring up the IP-OSD menu?
Please use your paperclip or pen to press the “IP SETUP” button once to bring up the IP-OSD menu.
How to reset everything back to the factory default values?
Please use your paperclip or pen to press the “RESET” button
AND HOLD
around 8 seconds, the IP-
OSD menu will automatically come up and show “All settings cleared” in red texts, and then all of the
factory default values will be restored automatically.
I can’t connect to the Digital KVM via IP.
Step 1
. Check if the network connection is working (ping the IP address of
Digital KVM via IP
). If not,
check network hardware. Is
Digital KVM via IP
powered on? Check if the IP address of
Digital KVM via IP
and all other IP related settings are correct. Also verify that all the IP infrastructure of your LAN, like routers
are correctly configured. Without a ping functioning,
Digital KVM via IP
can't work.
If it still can’t connect to
the
Digital KVM via IP
, go on the next step.
Step 2.
Refer to
Quick Start Guide,
choosing the first way:
Using the IP-OSD step-by-step menu
I can’t login via SSL.
Was the correct user and password given? The default username and password as shipped from the
factory is username
admin
with a password of
admin
. Configure your browser to accept cookies. The user
name and password are case sensitive, check the status of the
Caps Lock
on your keyboard. If you see a
warning about “identity of host cannot be verified”, and a question about saving the host's fingerprint, this is
normal for the first time you connect to any machine running SSL. You should answer “yes” so that your
SSL client saves the public key of this host and doesn't re-issue this warning.
Forgotten the master password.
Reset the master password. Please r
efer to
Quick Start Guide,
choosing the second way
: Using the
HyperTerminal via Serial Port.
Use the
S
command, and type a new password. The old password is not
required for this procedure.
And, please remember to type “W” after you made any change.
The mouse on the remote site does not work or is not synchronized.
a. Make sure there is only one mouse driver installed in each computer.
b. Set the mouse acceleration to 'None' in the host mouse driver properties.
c.
W
indows XP has a setting called 'Enhance pointer precision'. This should be disabled for correct mouse
synchronization.
Remote mouse and local mouse don't line up.
Use the “mouse resync” command in the main menu or press the “Resync” button on the Bribar. If the
mouse pointers still don't line up, verify that mouse acceleration has been disabled.
NOTE:
The Windows login screen does not accept the “mouse acceleration” option, and always has the
mouse accelerated regardless of your configuration. Therefore, on this screen it is best to avoid
using the mouse.
After “Resync”, the mouse on the remote site is synchronized, but there is small constant
offset between remote and local mouse cursors.
This is a video position error. Normally a slight video positioning error is perceived as a mouse sync issue.
A video positioning error is visible as a black line along the top or bottom (and right or left) edges of the
remote screen. On the “Video Tuning” menu (please refers to Chapter 5, section F: How to Use the Video
Tuning Menu) use the arrows under "Picture Positioning" to move the screen until the two pointers exactly
line up.
Remember to save your position changes!