21
ISSUE
POSSIBLE CAUSE
POSSIBLE SOLUTION
Rainbow stored on water basin.
Do not store Rainbow on water basin.
Machine running hot; Burning odor
noticed
Plugged hose, wand, attachment or
Power Nozzle
Remove obstruction from clogged area
Rainbow not seated on water basin
properly
Ensure Rainbow is properly seated and
latched onto water basin
Unusual tone, noise or vibration
Separator clogged or dirty
Remove separator and clean
Water level is above center dome in
water basin
Empty water basin and refill to correct
level
The Power Nozzle motor is not running
Trigger Lock Switch is in the off position.
Move the switch to the middle position
and depress trigger.
Handle switch is not activated.
Must squeeze actuator in electrified
hose handle.
Wands not connected.
Make sure wands are properly
connected.
Wand connections not made
Make sure wands are seated properly.
Automatic resetting motor protector
has tripped.
Turn Rainbow off. Leave off for 30
second. Turn Rainbow back on.
The Power Nozzle motor is running but
brush is not revolving
Broken belt.
Disconnect power; Remove sole plate;
Make sure brush rotates freely; Replace
belt.
The Power Nozzle brush is stopped and
cannot be rotated by hand
Object lodged in
brush chamber.
Disconnect power; Remove sole plate;
Remove foreign object; Make sure brush
rotates freely.
Bearing worn out.
Contact an Authorized Rainbow
Distributor or Service Center for a
replacement brush.
The Power Nozzle is not picking
up debris well
Clogged air chamber.
Disconnect power; Remove sole plate;
Clear out entire air chamber;
Clogged wands or hose.
Disconnect power; Remove obstruction;
Connect to Rainbow; Make sure air is
flowing freely through hose.
Bristles not in contact
with carpet
Make sure sole plate is completely in
position before latching; Replace brush if
bristles are worn too short.
Edge cleaning brushes are worn.
Contact an Authorized Rainbow
Distributor or Service Center for a
replacement edge brushes.
