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This Rainbow appliance has been thoroughly tested and inspected. If a minor issue develops, the following
troubleshooting procedures may help identify and correct the issue. If you are unable to resolve the issue, contact
an Authorized Rainbow Distributor for service. Any service procedure not listed below should be performed by an
Authorized Rainbow Distributor or Service Center.
!
WARNING:
Disconnect electrical supply before performing maintenance to the unit. Failure to do so could
result in electrical shock or personal injury.
ISSUE
POSSIBLE CAUSE
POSSIBLE SOLUTION
The Rainbow motor is not running
Rainbow not properly latched to water
basin. Air inlet screen is plugged with
debris.
Ensure side latches of water basin are
locked.
Not firmly plugged in.
Plug unit in firmly or try another outlet.
Air inlet screen is plugged with debris.
Clean off debris thoroughly.
Automatic resetting motor protector
has tripped.
Turn Rainbow off. Leave off for 30
seconds. Turn Rainbow back on.
Defective cord, switch or Rainbow.
Contact an Authorized Rainbow
Distributor or Service Center.
Noticeably reduced airflow
Rainbow not correctly positioned on
water basin.
Ensure Rainbow is properly seated and
latched onto water basin.
Plugged hose, wand, attachment or
Power Nozzle.
Remove obstruction from clogged area.
HEPA Neutralizer needs servicing or
replacement.
Remove HEPA Neutralizer and clean or
replace. (See page 19)
Rainbow is running on low speed.
Turn power switch to high speed.
Separator is clogged or dirty.
Remove separator and clean. (See
page 10)
Unit discharges dust
Low level of water in basin.
Fill water basin to correct level.
Excessively dirty water in basin.
Replace with clean water.
Hole in HEPA Neutralizer.
Contact an Authorized Rainbow
Distributor or Service Center.
Heavy foaming in water basin
Soapy contaminant in water basin.
Replace with clean water.
High level of water in basin.
Empty water basin and refill to correct
level.
Unit discharges a musty odor
Water basin not cleaned or dumped
after use.
Clean water basin and use Deodorant Air
Freshener while cleaning.
Separator clogged or dirty.
Remove separator and clean. (See
page 10)
Damp HEPA Neutralizer.
Remove HEPA Neutralizer and clean or
replace. (See page 19)
troubleshooting guide
