17.12.1998
©
Retsch GmbH
21
Doc. No. GB 98.056.9999
Warranty conditions
1.
In the case of justified complaints, we will repair or replace the defective parts at no charge.
The purchaser shall only be entitled to withdraw from the contract or reduce the purchase price
when, at our decision, repair is impractical or impossible or replacements cannot be supplied or
cannot be supplied in due time, or when a reasonable period of grace of at least six weeks set
by the customer has expired without result due to circumstances within our control.
Should the attempt to repair or replace defective parts finally fail, the customer may at his op-
tion require a reduction of the purchase price or withdraw from the contract. Further claims, in
particular such for damages not suffered by the object itself, such as loss of production, shall be
excluded unless caused by intent or negligence on our part. We pass on the liability of the
manufacturer(s) for bought-in products.
2.
We shall bear the direct costs of repair or replacement on condition that the complaint has
proven to be justified. This also applies to the costs of shipment and reasonable costs for dis-
mantling and installation. The customer shall however be obliged to bear the costs of providing
his own fitters and ancillary personnel at site. Should our customer operate abroad, we shall, al-
ternatively, be entitled to bear the costs of rectification, and in particular transport, travel and
material costs, ex-German border.
3.
The warranty term for newly manufactured goods is two years, for used it is one year.
The guarantee refers to deployment in a laboratory in 1-shift operation. In case of multi-shift
operation or other areas of application, the guarantee term is shortened accordingly.
No warranty is given for parts subject to wear and tear.
4.
We warrant that our goods are free of manufacturing defects. The suitability, classification and
function of our goods shall be exclusively determined by the specifications in the acknowledge-
ment of order, even if these deviate from the order. In such cases, the customer shall have the
option of drawing our attention to any deviations from the order within two weeks of receipt of
our acknowledgement, and reaching agreement with us. Should no objection be raised to the
specifications in the acknowledgement of order, these shall be deemed accepted.
In the absence of any agreement to the contrary, we shall accept no liability for the suitability of
the object supplied for the purpose intended by the customer. The same shall apply to perform-
ance data expected by the customer, unless we have been able to perform appropriate, realistic
laboratory trials in advance and declared the corresponding performance data to be firm and
binding in writing in our acknowledgement of order.
5.
Our warranty shall also become null and void if persons other than those appointed by ourselves
perform repairs or other work on or modifications to goods we have supplied or use unsuitable
accessories, provided that their is a causal relationship between such actions and the defects
which appear. For the rest, our warranty is dependent on compliance with our operating instruc-
tions.
6.
If the goods are installed in other systems or production facilities by the customer without our
prior approval, or connected to, linked with or processed on such systems or production facili-
ties, our warranty is exclusively limited to the parts we have supplied.
7.
Repair or replacement of defective parts shall be effected at our option either at the point of in-
stallation of the object purchased, or at our corporate location. When repairs take place at the
point of installation, the customer is to afford our representative unimpeded access for as long
as required to the object purchased. The customer may for the rest only require the perform-
ance of the warranty work during normal local business hours. Should warranty work be per-
formed at the customer’s request outside our normal business hours, the customer is to pay the
additional costs. Should he require further special work over and above the warranty work,
these costs are also to be borne on the basis of our current prices.
