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ResourceXpress QB2-AIR-001, Configuration And Installation Manual

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ResourceXpress QB2-AIR-001 Configuration And Installation Manual Download Page 13

 

Smart Resource Booking Technology                 www.ResourceXpress.com

                    

13

 

Appendix C: Troubleshooting

 

1)

 

Qubi lights stay off after start up 

 

 

 
No live network found – check LAN cable is connected correctly 

& cable is live. 

  or 

IP address not assigned – check DHCP server 

 
 

 

 
 

2)

 

Bottom lights stay blue after start up 

 
 
 

LAN OK but no ResourceXpress server found – check ResourceXpress 
Server IP address / domain name. 

 
 
 
 
 
 
 
3) All lights stay blue after start up 
 
 

ResourceXpress server response OK but Resource Profile not assigned 
correctly – Check resource profile has correct Qubi MAC address. From 
base of Qubi in format A1-B2-C3-D4- E5-F6, also check for leading or 
trailing spaces and remove if found. 

 
 
 
 

For further support please contact your local ResourceXpress partner or QED at   

[email protected]

 or +44 (0) 1934 836960. 

 

Summary of Contents for QB2-AIR-001

Page 1: ...Smart Resource Booking Technology www ResourceXpress com Configuration Installation Guide ...

Page 2: ... be confined to the officers of your company and that no part of its contents will be disclosed to third parties without the prior written consent of QED Advanced Systems Ltd This online publication is to be returned to QED Advanced Systems Ltd when it is no longer required for the agreed purpose Version History Document version Date Version 3 September 2015 Acknowledgements QED Advanced Systems L...

Page 3: ...Prerequisites 5 Installing Qubi Config PC Application 6 Connecting Qubi for Set Up 7 Configuration 8 Power Up Sequence 9 Assigning a Resource Profile to a Qubi 9 Appendix A Resource Profile Settings Affecting Qubi Operation 11 Appendix B System Settings Affecting Qubi Operation 12 Appendix C Troubleshooting 13 ...

Page 4: ...tion and configuration of the ResourceXpress Qubi Config PC Application Connection and configuration of the hardware and assigning a profile for each Device Package Contents Qubi Unit Model QB2 POE 001 Mains Power Adaptor or USB 2 0 A to B cable if powering via USB Port Option Configuration Cable Option ...

Page 5: ...hnology www ResourceXpress com 5 Installation Procedures Prerequisites ResourceXpress Server with light resource license for each Qubi 802 3af Power Over Ethernet POE connection RJ45 or Local mains outlet RJ45 Network drop lead ...

Page 6: ...he on screen instructions through the installation process Begin the installation process by selecting Next Select the installation directory by default this is set to Program Files Confirm the Installation by selecting Next The Installer will now run the installation process NB this may take a few moments Once the installer has finished select Close to exit the installer application The Qubi Conf...

Page 7: ...onfiguration cable to Qubi config port and pc USB port NB Ensure the configuration cable is fully inserted into Qubi Config Port Step Three Click Restart application Step Four Power on Qubi Red Green lights will show and The Qubi configuration screen will display The current settings Note If Qubi is not detected check that the configuration cable is fully inserted then power off the Qubi and power...

Page 8: ...quired in the ResourceXpress Server field to allow the Qubi to successfully communicate with the ResourceXpress System select Save to send any changes to the Qubi Qubi AIR version you also gives you the option to choose between HTTP and HTTPS depending on your server requirements Example of ResourceXpress Server IP address Example of ResourceXpress Server Host Name After pressing Save a success me...

Page 9: ... to connect to the ResourceXpress Server it must be assigned to a resource profile Firstly a valid Qubi Profile must be created this is similar to a standard profile however the Qubi check box must be ticked From the Admin Interface navigate to Unregistered Qubi Devices This will display a list of all the Qubi s that are connected to this server which have not yet been allocated a profile Pressing...

Page 10: ...s remains all blue check the MAC address has been entered correctly See troubleshooting guide in Appendix C for more information Removing a Qubi from a Resource Profile From the Resource Displays page of the ResourceXpress Server select Edit for the appropriate resource then the last section is Qubi Settings In this section remove the MAC address of the Qubi Save these changes the Qubi will no lon...

Page 11: ... if another booking is scheduled within this time frame the booking will only extend to the maximum available time Any settings that have been set for Check In Check Out and Extend will be honoured by the Qubi for instance if authenticated by Organiser only is enabled for all three options only the Organisers RFID card will work with the Qubi If any authentication is set to No any RFID card can be...

Page 12: ...take place after this set time if a valid card is not used to Check back in default is 0 minutes feature disabled LED Brightness This allows the brightness of the LED lights in the Qubi to be adjusted to suit the surrounding work environment default is full brightness 9 Device Audio The Qubi can be set to give audible feedback to all functions using an assortment of tones these can be used for ins...

Page 13: ... LAN OK but no ResourceXpress server found check ResourceXpress Server IP address domain name 3 All lights stay blue after start up ResourceXpress server response OK but Resource Profile not assigned correctly Check resource profile has correct Qubi MAC address From base of Qubi in format A1 B2 C3 D4 E5 F6 also check for leading or trailing spaces and remove if found For further support please con...

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