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Returning the CONCERO for Repair under Warranty
If you find any problems, faults or unexpected performance in the CONCERO unit in the
first year of operation, it may well be covered by our warranty policy. The first step in
returning a unit to Resonessence is to contact your local dealer, or directly by phone to us at
our Canadian headquarters (778) 477-5536. We are in the North America Pacific Coast time
zone and the country code for international calls is (1).
You may also email to
. Please be prepared to provide the unit
serial number when requesting support and be sure to include it in any Email.
Resonessence is pleased to provide a one year warranty under the terms described below, but
reserves the right to determine whether the warranty applies in each specific case. We will
attempt to determine if the warranty is applicable in the initial contact you make with us or
our dealers, but it may be necessary to return the unit for inspection to make the
determination.
All returned items require a Return Materials Authorization (RMA) number which you will
receive from us along with the shipping address to which the unit should be returned. Please
mark the shipping box with the RMA clearly visible on the outside. We can only accept units
for return or repair with the RMA attached.
By shipping a unit to us you agree to the terms and conditions of our repair and return policy,
outlined below.
LIMITED WARRANTY
Subject to the conditions set forth below, for one year after the original purchase date of the
unit (unless otherwise specified), Resonessence will repair, or if necessary replace, the unit at
no additional cost, in the event of a defect in materials or workmanship of the hardware
elements of the unit. This warranty is extended only to an original purchaser of the unit from
an authorized reseller or directly from Resonessence. We do not provide a warranty of any
kind if the unit has been purchased from an unrecognized or unauthorized reseller. We may
request proof of purchase prior to providing any warranty service. We may, at our discretion,
not extend the warranty to units used as rental units by a third party business if not approved
by Resonessence or our authorized dealers.
