Section 6
Repairs and Returns
14
Research Instruments Ltd
6
SECTION 6 - REPAIRS AND RETURNS
Reuse Statement
Assuming RI Witness is regularly maintained and routinely serviced, it should perform as required for a
minimum of 7 years continual use, after which time we recommend you consider its replacement. Should
you notice impaired performance and/or any issues where safety is compromised, or have any other
concerns during the use of RI Witness, seek the advice of RI or their authorised representative promptly.
RI Repairs System
In the event that you have a problem with a RI instrument, please follow the procedure below to ensure
prompt attention.
1. Read the ‘Troubleshooting’ section in the RI Witness Embryology Heated Plate User Manual
(6-70-807UM).
2. If you require any further help contact your distributor or RI directly. RI will try to resolve the
problem as quickly as possible.
RI Returns System
1. Contact RI to obtain a Returned Materials Authorisation (RMA) number.
Note:
Goods will not be
replaced or refunded without prior agreement and clearly stating the RMA number.
2. Pack the item carefully in its original packaging. RI will not accept responsibility for damage due to
incorrect packaging. Replacement items or additional repairs will be invoiced.
3. Clearly label the package with the RMA number, mark the package “Urgent - Returned Items For
Repair”, and ship to the address on the next page. Goods should be insured for their full value
during shipping.
Product Disposal (European Union)
If the product is no longer serviceable it must be sent back to RI to be destroyed in an
environmentally safe way. Do not dispose of this device with ‘normal’ waste.
Contact Details
ORIGIO a/s
, Knardrupvej 2, 2760 Måløv, Denmark
Tel: +44 (0) 1737 243869
E-mail: [email protected]
Website: www.origio.com
Obligation to Inform
In compliance with the European Medical Device Directive 93/42/EEC as amended, it is your duty to inform
RI if you believe this device has, or may have, caused or contributed to the death of a patient or user or to
a serious deterioration in their state of health.