Reolink PoE Camera
User Manual
88
If you added more than 3 cameras on one PoE switch and connect the switch to
the PoE port on the NVR, the video stream may be delayed or frozen.
Troubleshooting
Camera Is Not Powered up
If your camera is not powered up, please try the following solutions:
1. Please change another working adapter/working cable/working port to
connect the camera.
2. Please refer to this user manual to reset the camera.
3. Then please cover the day/night sensor or place the camera in a dark
environment to check if the IR lights are on.
Camera does not work with the third-party software
Reolink IP cameras (battery-powered models not included) are ONVIF2.1 compliant,
which means they can be added to some third-party surveillance software for
monitoring and recording. For the surveillance software you mentioned, sorry that
we’re not able to assure you that it will be fully compatible with Reolink cameras as
we didn’t test it or made any adaptations. Those we have tested and guarantee
compatibility can be seen at
https://reolink.com/3rd-party-compatibility/
Fail to upgrade the firmware
If you fail to upgrade the firmware for your camera, here are some steps for your
confirmation:
1.Check what is the firmware version of your camera, and what is the firmware
version you want to upgrade. The camera model and hardware number should
match, this way to make sure you upload the correct firmware.
2.Ensure to unzip the downloaded zip file and check the format of the file a pak.
file.
3.Re-download the firmware to try upgrade again.
4.Reset the camera to factory settings then try upgrade the firmware again.
