Troubleshooting
Problem
Possible Cause
Solution
LCD display is dim.
Scale is on standby.
Place an item on the scale for measurement.
Or turn off the scale by pressing and holding
3 seconds.
Batteries are low.
Replace the batteries.
Batteries are low.
Replace the batteries.
Scale does not turn on.
Batteries are out of power.
Replace the batteries.
Batteries are not properly installed.
Insert batteries under the correct polarity
as marked on battery compartment.
Scale cannot connect to the
Gennec App.
Your mobile network / WLAN or Bluetooth
is not connceted.
Enable Bluetooth in your phone's settings
and make sure your phone is connected to
the mobile network / WLAN.
Your mobile device is too far away from
the scale.
Make sure your mobile device is within 30 ft
(10 m) of the scale.
The scale is connected to another mobile
device.
A Bluetooth device can only exchange data
with 1 other Bluetooth device at a time. Make
sure the scale is not currently connected to
any other phone or app.
LCD display shows "Lo"
and then .
Weight on the scale exceeds 5kg (11 lbs).
Promptly remove item from scale to protect
its weight sensors. Use a different scale
with a higher weight range.
Display shows "Err".
-TARE
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