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90956
TROUBLESHOOTING GUIDE
Should your unit fail to operate properly, check that there is power to the unit and that the hopper contains ice. If
the unit does not dispense, check the following chart under the appropriate symptoms to aid in locating
the defect.
Trouble
Probable Cause
BLOWN FUSE OR CIRCUIT BREAKER.
A. Short circuit in wiring.
B. Defective gate solenoid.
C. Defective agitator motor.
GATE DOES NOT OPEN. AGITATOR DOES
NOT TURN.
A. No power.
B. Bent depressor plate (does not actuate switch).
C. Defective dispensing switch.
GATE DOES NOT OPEN OR IS SLUGGISH.
AGITATOR TURNS.
A. Defective gate solenoid.
B. Weak gate spring.
GATE OPENS. AGITATOR DOES NOT TURN.
A. Agitator motor protector tripped.
B. Defective agitator motor.
C. Defective agitator relay.
ICE DISPENSES CONTINUOUSLY.
A. Stuck or bent depressor plate (does not release
switch).
B. Defective dispensing switch.
C. Improper switch installation.
SLUSHY ICE. WATER IN HOPPER.
A. Blocked drain.
B. Unit not level.
C. Poor ice quality due to water quality or ice maker
problems
ICE SOLIDIFIED IN HOPPER OR ICE AT
REAR CORNER ONLY.
A. Defective or improperly adjusted ice maker
thermostat.
NO ICE IN HOPPER.
A. Ice maker malfunction.
ICE PACKED IN HOPPER.
A. Defective or improperly adjusted ice maker control
(not shutting off).
BEVERAGES DO NOT DISPENSE.
A. No 24 volt power to faucets.
B. No CO
2
pressure.
BEVERAGES TOO SWEET.
A. Carbonator not working.
B. No CO
2
pressure in carbonator.
C. Faucet brix requires adjusting.
BEVERAGES NOT SWEET ENOUGH.
A. Empty syrup tank.
B. Faucet brix requires adjusting.
BEVERAGES NOT COLD (UNITS WITH
BUILT-IN COLD PLATE).
A. Unit standing with no ice in hopper, no ice in cold plate
cabinet.
Contact your local syrup or beverage equipment distributor for additional information and troubleshooting of your
beverage system.