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ReliOn Relion ultima User Manual Download Page 52

48

Suppor

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CHAPTER 10

Support

Support

We are committed to providing you with support. If you 

have any questions and/or need assistance, call Customer 

Care: 1-800-992-3612, 24 hours a day, 7 days a week.

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Questions?  

Call Customer Care:

1-800-992-3612

24 hours a day, 7 days a week

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Summary of Contents for Relion ultima

Page 1: ...ompanies in various jurisdictions This product s and or its use are protected by one or more of the following patents US5 509 410 US5 628 890 US5 727 548 US6 129 823 US6 592 745 US6 607 658 US6 736 95...

Page 2: ...rement Unit 8 Set Beeper 8 Set Time 9 Set Date 10 Set Time Format 12 Set Date Format 12 Blood Glucose Measurement Unit 13 3 Calibrating Your Monitor 14 Why Calibrate Your Monitor 14 When to Calibrate...

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Page 4: ...Monitor Show You 33 How to See Results in Memory 34 How to See Averages 36 Transferring Your Results to a Computer 37 7 Understanding Troubleshooting Error Messages 38 What An Error Message Means Wha...

Page 5: ...Blood Glucose Monitoring System is an important tool that can help you better manage your diabetes Blood glucose results can help you understand your diabetes and what happens with Food Exercise Stre...

Page 6: ...ng items before using your Blood Glucose Monitoring System User guide Blood glucose test strip instructions for use Lancing device instructions for use and other information Warranty card IMPORTANT An...

Page 7: ...on Risk Healthcare professionals performing blood tests with this system on multiple patients must always wear gloves and should follow the infection control policies and procedures approved by their...

Page 8: ...result shows on your monitor s display window Blood Glucose Monitoring System Kit Contents Blood Glucose Monitor User s Guide Contains system information and directions Carrying Case Use this to stor...

Page 9: ...time it appears on your monitor s display window especially before you check your blood glucose The Display Check shows on the display window briefly Do not use the monitor if the monitor Display Chec...

Page 10: ...se these buttons to Review and select monitor settings Review results and averages Backlight Button Use this button to Turn backlight ON and OFF Battery Compartment This is where the battery is instal...

Page 11: ...ate sections in this chapter Important Set the correct time and date before you use the monitor for the first time This will help you keep records of when you monitor and will help you and your health...

Page 12: ...note Press and Hold means that you press the button in for at least 2 seconds Press and Release means that you press the button and let it go quickly Press and Hold the button to turn the monitor off...

Page 13: ...Release the button or the button once 3Press and Release the button to save the beeper setting and to move to Set Time Hour Set Time Hour The Hour flashes on and off 1Press and Release the button to m...

Page 14: ...e the minutes back 3Press and Release the button to save the minutes and to move to Set Date Set Date Year The Year flashes on and off 1Press and Release the button to move the year forward 2If you go...

Page 15: ...o move the month back 3Press and Release the button to save the month and to move to Set Day Day The Day flashes on and off 1Press and Release the button to move the day forward 2If you go past the co...

Page 16: ...e the Time Format and to move to Set Date Format Set Date Format You have two choices Choice 1 For the month day format shows with the date Example 25 May shows as 5 25 Choice 2 For the day month form...

Page 17: ...any questions about the blood glucose measurement unit This screen shows the blood glucose measurement unit mg dL Press and Release the button to return to Set Beeper Press and Hold the button to tur...

Page 18: ...ructions for use Blood glucose test strip calibrator How to Calibrate Your Monitor When you insert a test strip for the first time the display window shows This means the monitor is not calibrated for...

Page 19: ...alibrator into the strip port Push it in until it stops The Display Check shows on the display window followed by the time month and day Next the LOT number shows on the display window LOT 00000 Then...

Page 20: ...LOT 00000 Try to calibrate again IMPORTANT If the LOT numbers on the monitor display window and calibrator still do not match contact Customer Care Do not attempt to monitor your blood glucose Your m...

Page 21: ...ose calibration Note If the LOT number that shows on your monitor s display window is not correct What It Means Your monitor may not be calibrated correctly WhatTo Do Re calibrate your monitor Check t...

Page 22: ...and year are printed on the test strip then the expiration date is the last day of that month For more detailed information about your test strip please read its instructions for use before monitoring...

Page 23: ...to reach the recommended operating temperature range of the test strip The test strip operating temperature range is in the Limitations of Procedure section of the blood glucose test strip instructio...

Page 24: ...on the display window See Chapter 1 for more information about the Display Check Time month and day if set If date and time are not set dashes will show instead of numbers LOT 00000 number for the ca...

Page 25: ...lean dry and warm To warm the sample site wash it in warm water rub the skin vigorously for a few seconds or apply a warm pad to it Hang your arm down before pricking your finger or the base of the th...

Page 26: ...blood is drawn into the test strip Note If the monitor shuts off before you apply blood to the test strip remove the test strip from the monitor and try again 2 Continue to touch the blood drop to th...

Page 27: ...drop If the countdown still does not start or if the number of seconds you have to apply a second drop have passed discard the test strip turn off your monitor and try again with a new test strip 3At...

Page 28: ...healthcare professional immediately Shutting Off Your Monitor 1Removing the test strip from the strip port turns off the monitor You can use the opened foil packet to remove and discard your used test...

Page 29: ...ollow your healthcare professional s instructions HI Result What It Means Your monitor has determined that your blood glucose result is higher than 500 mg dL or there may be a problem with the test st...

Page 30: ...btain a low blood glucose result but you do not have symptoms of low blood glucose Your monitor displays a blood glucose result that is unusually low lower than 50 mg dL HI shows on the display window...

Page 31: ...perly Important Information about Control Solution Testing For more detailed information about control solutions read the control solution instructions for use Do not use the control solution if the e...

Page 32: ...l state and local guidelines What You Will Need Blood Glucose Monitor Blood glucose test strip and its instructions for use Solartek or MediSense Control Solutions and instructions for use How to Do C...

Page 33: ...e that all items in the picture here show on the display window See Chapter 1 for more information about the Display Check Time month and day if set If date and time are not set dashes will show inste...

Page 34: ...solution bottle upside down three to four times to mix the solution 2 Remove the cap 3 Apply a drop of control solution to the test strip in the area shown here The control solution is drawn into the...

Page 35: ...f the number of seconds you have to apply a second drop have passed discard the test strip turn off your monitor and try again with a new test strip 5At the end of the countdown If the beeper is ON li...

Page 36: ...glucose test strip instructions for use for glucose control solution testing If the control result falls within the range What It Means Your monitor and test strips are working correctly If the contr...

Page 37: ...tion tests the averages do not include control solution results For more information on marking control solution tests see Chapter 5 Important To review blood glucose averages you must set the date an...

Page 38: ...isplay window Then your most recent result shows with its unit on the monitor s display window along with the time month and day that you got the result To set the correct date and time follow the ste...

Page 39: ...w previous results Press and Release the button once per result 4When you reach the last result in Memory the display window shows three dashes 5To return to a result you previously reviewed Press and...

Page 40: ...utton at any time to see the 7 Day average of your blood glucose results Note n means how many tests were performed within the 7 14 or 30 Day average period 2Press and Release the button once to see t...

Page 41: ...nitor Otherwise the monitor turns off after 30 seconds Transferring Your Results to a Computer Download of test results to a computer requires a compatible data management system For more information...

Page 42: ...properly Message What It WhatYou Means Need to Do Move your monitor and test strips to a location where the temperature is appropriate and monitor again with a new test strip You may have to wait for...

Page 43: ...contact Customer Care Monitor again with a new test strip If the error message appears again contact your healthcare professional immediately Message What It WhatYou Means Need to Do Monitor error Th...

Page 44: ...r again using a test strip designed for use with the ReliOn Ultima monitor If the error message appears again contact Customer Care Test strip error Calibration Test strip error Repeat the calibration...

Page 45: ...r again If the error message appears again contact Customer Care Remove test strip turn monitor off and try to monitor again If the error message appears again contact Customer Care Message What It Wh...

Page 46: ...lts personal blood glucose results and other monitor information Storage Temperature Monitor Test Strips Control Solution 13 to 131 F 25 to 55 C See test strip instructions for use See control solutio...

Page 47: ...data upload Beeper If ON Beeps when countdown starts and finishes Data port Yes Monitor Operating Range Temperature Relative Humidity 50 to 122 F 10 to 50 C 10 to 90 non condensing System Operating Ra...

Page 48: ...pens when blood glucose levels change rapidly for example after you eat a meal after you take insulin or during or after exercise Use alternative sites to monitor your blood glucose before or more tha...

Page 49: ...onitor s Battery When your monitor needs its batteries replaced the display window shows one of two things This means the battery is low You may still use your monitor and the results will be accurate...

Page 50: ...2 Lift the battery cover out of the monitor 2 Lift the battery cover out of the monitor 3 Pull on the plastic tab sticking out of the meter to remove the old battery 3 To remove the battery push the...

Page 51: ...on review the battery installation steps and reinstall the battery 8Check the date and time on your monitor You may automatically be prompted to reset the time and date when you first press the button...

Page 52: ...providing you with support If you have any questions and or need assistance call Customer Care 1 800 992 3612 24 hours a day 7 days a week Questions Call Customer Care 1 800 992 3612 24 hours a day 7...

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